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研究生:蔡慈君
研究生(外文):Tsai, Tzu-Chun
論文名稱:價值共創觀點探索資訊系統之建構:以半導體產業N公司為例
論文名稱(外文):Value Co-creation Perspective on Information System Building: A Case Study of Company N.
指導教授:方世杰方世杰引用關係
指導教授(外文):Fang, Shih-Chieh
口試委員:周信輝李慶芳
口試委員(外文):Chou, Hsin-HuiLee, Ching-Fang
口試日期:2023-07-12
學位類別:碩士
校院名稱:國立成功大學
系所名稱:企業管理學系碩士在職專班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2023
畢業學年度:111
語文別:中文
論文頁數:58
中文關鍵詞:價值共創服務主導邏輯資訊系統利害關係人知識管理
外文關鍵詞:Value Co-creationService Dominant LogicInformation SystemsStakeholdersKnowledge Management
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在1990年代中期開始,「知識管理」的觀念出現,知識管理影響著企業整體的競爭力,其中「資訊系統」是企業用來管理公司運作相關知識的一項工具,隨著時代的演進,資訊系統的管理逐漸在企業中扮演著重要的關鍵角色。而如何選擇一個適合公司的系統影響著企業運作的效率及維護成本,許多企業選擇買入套裝的企業資源規劃(ERP)軟體系統來使用,但往往有些功能不符合該企業的產品特性,使用上需要調整,或是只能屈就功能限制;有些企業選擇成立資訊部門來開發公司的資訊系統,讓系統在使用上可以更符合企業內部需求及減少購買套裝軟體付出的顧問及修改軟體成本。
然而,不論自行開發或是購入套裝資訊系統對於一般中小企業來說,不僅成本上需要考量,也缺乏導入的經驗,時常發生資訊系統導入失敗的案例,企業在花費長時規劃導入資訊系統後,才發現使用效率不佳或是與原先企業內部其他系統適配度不高,衍生新的問題,導入的資訊系統無法使企業進行知識管理的效益提高,或是改善的效益打了折扣。
半導體產業是台灣核心關鍵產業,台灣擁有全球最完整的半導體產業聚落及分工,資訊系統對於半導體產業是一個相當重要的管理工具。本研究以質性研究方式,採用單一個案研究方法,透過「價值共創」、「服務主導邏輯」的理論基礎來分析半導體產業推行新的資訊系統變革時,其利害關係人與技術部門在過程中運作模式及規劃,各個利害關係人之間以不同角度、目的、動機而來進行互動溝通,最後共創出成果,企業組織在過程中是否能夠引導其進行價值共創,使其成果能夠達到企業目標,彼此都能從共創價值中獲取利益。最後,資訊系統的順利建置可以讓企業完成最終知識管理的目的。
Knowledge management became a major focus for many companies in the 1990s. It is the key to success and competitive advantage for most organizations. Information systems are an important and critical role in enterprises because they can reduce manual work and increase productivity in most businesses. Many enterprises choose to purchase based on industry cost considerations a packaged ERP software, but some enterprises choose to set up an IT department to self-develop their information systems for reducing ERP consulting cost and having more flexible function modification. No matter which information systems enterprises choose, they need to spend a lot of time and money. Some information system building projects were failed when the enterprises lacked a related experience. The benefits of using a new information system to improve organized knowledge management may not be reached as expected by enterprises.
In Taiwan, there are many small and medium enterprises in the semiconductor industry. This case study focuses on a global semiconductor company using a self-developed information system to manage their organized knowledge.
This research adopts the single-case study method of the qualitative research method, based on the theories of “Value Co-creation” and “Service-Dominant Logic”, to analyze the development and the way in which enterprises interact with stakeholders in the process of introducing information systems. It also analyzes whether the value of co-creation can be created. Finally, the enterprises can achieve the goal of knowledge management by the Value Co-creation result.
摘要 I
誌謝 V
目錄 VI
圖目錄 VIII
表目錄 IX
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 6
第三節 研究流程 7
第二章 文獻回顧 9
第一節 資訊系統導入 9
第二節 資訊系統之知識管理 14
第三節 價值共創 16
第四節 服務主導邏輯 18
第三章 研究方法 21
第一節 質性研究方法 21
第二節 個案研究 21
第三節 資料收集 23
第四節 資料分析 27
第四章 研究分析與討論 28
第一節 N公司的資訊系統的發展歷程與架構 28
第二節 資訊系統的開發建置階段 33
第三節 共創價值模式 40
第四節 分析與討論 44
第五章 研究結論與建議 47
第一節 研究結論 47
第二節 研究貢獻 52
第三節 研究限制 53
第四節 未來研究方向 54
參考文獻 55
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