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研究生:王逸然
研究生(外文):I-Jang Wang
論文名稱:台灣心理師職業倦怠的新測量方式:抑制能力與內隱態度測量
論文名稱(外文):A new measurement for burnout in Taiwanese psychotherapists using inhibition and implicit attitude tests
指導教授:周育如周育如引用關係
指導教授(外文):Yu-Ju Chou
口試委員:洪瑞斌莊致嘉
口試委員(外文):Jui-Ping HungChih-Chia Chuang
口試日期:2023-06-28
學位類別:碩士
校院名稱:國立東華大學
系所名稱:諮商與臨床心理學系
學門:社會及行為科學學門
學類:心理學類
論文種類:學術論文
論文出版年:2023
畢業學年度:111
語文別:中文
論文頁數:65
中文關鍵詞:職業倦怠心理師抑制功能內隱態度
外文關鍵詞:BurnoutPsychotherapistInhibitionImplicit Attitude
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職業倦怠是工作與組織研究中廣泛被討論的議題。關於職業倦怠發展的機制、造成的影響在是過去相當多研究的重點。最廣為使用的職業倦怠定義包含情緒耗盡、去人格化、個人成就。心理師職業因為需要大量與個案接觸,並且工作時需要投入大量情緒成本,使其成為常見的職業倦怠者,除了影響日常工作外,亦消耗日常的生活品質。

本研究旨在了解心理師的職業倦怠與抑制功能、兩項內隱態度的關係。假設有三:第一為抑制功能可以預測職業倦怠的情緒耗盡程度、第二為對個案的正負向內隱態度,可以預測職業倦怠的去人格化程度、第三為自我的效能感內隱態度,可以預測職業倦怠的個人成就程度。研究結果能夠除了可以知道職業倦怠的影響層面是否涉及到心理師的認知功能與內隱態度,也提供了可以測量職業倦怠的其他可能方式。

研究發現有二:(1)心理師進行間接服務的時間比越高,抑制功能越差。(2)心理師個人成就越低,對個案的內隱態度越正向。除此之外,其餘研究假設的職業倦怠與認知功能、內隱態度沒有顯著的關係,除台灣心理師的工作方式與人格變項對職業倦怠有複雜影響外,研究也有方法上可改善之處。
Burnout has been pervasively studied in the industrial and organizational domains. Among them, the developing mechanisms and consequences of burnout were the primary focus. The most common concepts of burnout include emotional exhaustion, depersonalization, and reduced personal accomplishment. Psychotherapists often experience burnout because of emotional stress and high caseloads, diminishing their work performance and quality of life.

This study aimed to investigate the relationship between burnout, cognitive function, and two types of implicit attitudes. Three hypotheses were tested: A. inhibition predicting emotional exhaustion, B. implicit attitude toward clients predicting depersonalization, and C. implicit self-efficacy predicting reduced personal accomplishment.
The study investigated the impact of burnout on cognitive function and implicit attitudes and also proposed a new method for assessing burnout through cognitive function and implicit attitude.

The result showed that: (1) psychotherapists who engaged in more indirect services/less direct services had worse inhibition function. (2) psychotherapists with lower personal accomplishment had more positive implicit attitude toward their clients. For the hypothesized relationships, no significant correlation was observed in this study. The complexity of psychotherapists, personality factors, and burnout in Taiwan could be related. Research limitations were also addressed.
壹、緒論 1
一、職業倦怠的重要性 1
二、職業倦怠的成因 2
三、針對職業倦怠建立幾種定義 2
四、職業倦怠內部的模型 3
貳、文獻回顧 5
一、職業倦怠的構念發展 5
二、影響職業倦怠的理論 11
三、形成職業倦怠的因素 13
四、職業倦怠的後果及其與助人專業的關係 14
五、台灣職業倦怠研究回顧 15
六、預期測量變項與職業倦怠關係 15
參、研究方法 19
一、研究變項 19
二、研究架構 20
三、研究問題 20
四、研究假設 20
五、研究對象 21
六、工具與材料 21
七、實施程序 22
八、資料分析 27
肆、資料分析結果 31
一、量表及作業資料初步分析 31
二、背景資料差異分析 37
三、台灣心理師之內隱態度、抑制功能是否能預測職業倦怠程度? 38
伍、討論 41
一、情緒耗盡 EE 與抑制功能的關係 41
二、去人格化 DP 與「對個案的正負向內隱態度」關係 43
三、個人成就 PA 與「自己的效能感內隱態度」關係 45
四、研究限制 47
伍、未來研究與建議 50
六、總結 53
陸、參考文獻 55
柒、附錄 61
S.1 基本資料問卷 61
S.2 MBI-HSS 中文版 61
S.3 史楚普作業材料表 62
S.4 對個案的正負向內隱態度各階段刺激材料 64
S.5 自己的效能感內隱態度各階段刺激材料 66
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