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研究生:Darron Rodan John
研究生(外文):Darron Rodan John
論文名稱:Factors influencing the adoption and use of the Electronic Document and Records Management System in Saint Vincent and the Grenadines’ Public Sector using the Technology Acceptance Model
論文名稱(外文):Factors influencing the adoption and use of the Electronic Document and Records Management System in Saint Vincent and the Grenadines’ Public Sector using the Technology Acceptance Model
指導教授:許芳銘許芳銘引用關係陳玉佳陳玉佳引用關係
指導教授(外文):Fang-Ming HsuYuh-Jia Chen
口試委員:吳怡菱許瑋麟
口試委員(外文):Yu-Ling WuWei-Lin Hsu
口試日期:2023-05-26
學位類別:碩士
校院名稱:國立東華大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2023
畢業學年度:111
語文別:英文
論文頁數:91
外文關鍵詞:Technology acceptance model (TAM) public sector perceived ease of use (PEOU) electronic documents and records management system (EDRMS) perceived usefulness (PU) behavioural intention (BI) Saint Vincent and the Grenadines (SVG) Government Departments
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This study uses various external factors to develop an extended model to predict employees' acceptance of electronic document and records management systems (EDRMS) founded on the technology acceptance model (TAM). EDRMS adoption and use are becoming increasingly prevalent among public sector organisations worldwide, including Saint Vincent and the Grenadines (SVG). This study conducted a quantitative research approach through a cross-section design, where data were collected using survey questionnaires distributed using Google Forms. In this study, 122 public sector employees using EDRMS were sampled. Inferential and descriptive statistics were used to analyse this study’s data. The results show that employees' attitudes toward EDRMS positively correlate with behavioural intention (BI) to use. Perceived usefulness and perceived ease of use significantly determine employees' BI towards EDRMS. However, trust, top management support and service quality did not affect employees' perception of usefulness. The study's findings are helpful by providing government department policymakers with a guide on understanding the factors influencing EDRMS adoption and usage in SVG government departments.
Acknowledgements I
Abstract II
Table of Contents II
List of Tables V
List of Figures VI
CHAPTER ONE: INTRODUCTION 1
1.1 Background Statement 1
1.2 Problem Statement 2
1.3 Purpose Statement 3
1.4 Research Gap 3
CHAPTER TWO: LITERATURE REVIEW 5
2.1 Electronic Documents and Records Management System (EDRMS) 5
2.2 Technology Acceptance Model (TAM) 6
2.3 Technology Acceptance Model (TAM) with EDRMS 8
2.4 EDRMS in Government Departments (Public Sector) 9
2.5 Status of TAM & ERDMS in Saint Vincent and the Grenadines 10
2.6 Research Constructs 11
2.7 Hypothesis Development 16
CHAPTER THREE: METHODOLOGY 23
3.1 Research Framework & Hypotheses 23
3.2 Constructs Definitions and Measurement Items 26
3.3 Research Measures and Questionnaire Design 28
3.4 Data Collection 29
3.5 Data Analysis 29
3.6 Common Method Variance 31
CHAPTER FOUR: DATA ANALYSIS 33
4.1 Construct Code 33
4.2 Descriptive Statistics 33
4.3 Common Method Variance 39
4.4 Reliability & Validity Analysis 40
4.5 Multiple Regression by Parts 46
CHAPTER FIVE: CONCLUSION 49
5.1 Research Conclusion 49
5.2 Research Implications 53
5.3 Research Limitation 54
5.4 Future Research 55
References 57
Appendix One: Questionnaire Survey 70
Appendix Two: Constructs Definition Source 74
Appendix Three: Questionnaire Items Source 75
Appendix Four: Common Method Variance–Exploratory Factor Analysis 77
Appendix Five: Reliability Analysis and Convergent Validity 78
Appendix Six: Construct Correlation Matrix 80
Appendix Seven: Multiple Regression by Parts 81
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