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許士軍(2001)。管理學。臺北市:東華書局。
曾千芬(2017)。行銷通路夥伴關係、研發能力、產品品質、服務創新與生產製造能力對組織績效的關係(未出版之碩士論文)。國立成功大學,臺南市。黃喜玲(2007)。領導型態、組織文化、全面品質管理對組織績效之影響-以台糖公司各事業部為例的實證研究(未出版之碩士論文)。國立中山大學,高雄市。楊泰典(2019)。產品品質、服務品質、品牌形象與顧客滿意度、顧客忠誠度關係之研究-以小農自產自銷農特產品為例(未出版之碩士論文)。遠東科技大學,臺南市。榮泰生(2011)。企業研究方法。臺北市:五南文化。
潘家軺(2011)。現代生產管理學。臺北市:清華大學出版社。
鄭珮君(2018)。服務品質、產品品質與顧客期望對滿意度關聯性之研究:國軍餐廳為例(未出版之碩士論文)。國立東華大學,花蓮縣。鄭凱若(2006)。運用結構方程模式探討產品品質、服務品質、顧客滿意度、商店形象與顧客購買意願之關係-以咖啡連鎖店為例(未出版之碩士論文)。國立東華大學,花蓮縣。二、英文文獻
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