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研究生:王怡仁
研究生(外文):Yi-Ren Wang
論文名稱:透過社會互動遊戲快速建立人機投契之初探研究
論文名稱(外文):An Exploration Study of Rapidly Building Human-Robot Rapport Through a Social Interaction Game
指導教授:黃從仁黃從仁引用關係岳修平岳修平引用關係
指導教授(外文):Tsung-Ren HuangHsiu-Ping Yueh
口試委員:林維真張仁和
口試委員(外文):Wei-jane LinJen-Ho Chang
口試日期:2023-07-25
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:心理學系
學門:社會及行為科學學門
學類:心理學類
論文種類:學術論文
論文出版年:2023
畢業學年度:111
語文別:中文
論文頁數:59
中文關鍵詞:人機互動人機投契信任電腦化傳接球典範包容排斥
外文關鍵詞:Human-Robot InteractionHuman-Robot RapportTrustCyberball ParadigmInclusionExclusion
DOI:10.6342/NTU202302599
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機器人與人的投契關係,對後續的人機互動、協作有相當重要的影響。社會心理學研究發現,遭到排斥會威脅個體的基本需求(自尊、歸屬感、有意義的存在感、掌控感),產生負向情感與社會疼痛;被他人包容的個體,則能滿足其基本需求且伴隨正向情感(Hay et al., 2023)。本研究為協助社會機器人在各領域上的應用,將進行一人二機的社會互動遊戲,目的在透過兩台機器人,讓參與者被一台機器人包容,同時被另一台機器人排斥,令參與者快速地與其中一台機器人建立起投契關係。亦以一人一機的遊戲情境作為參照組。本研究以受試者內設計,讓每位參與者皆參加一人一機和一人二機的遊戲,且以對抗平衡法避免順序的影響。依變項為投契關係與信任程度。結果顯示,在投契關係上參照組機器人、包容機器人及排斥機器人無顯著差異;不過在信任程度上三組達到顯著差異(F(2, 98)= 4.11, p = .02),事後檢定顯示排斥機器人顯著地高於包容機器人(t(48)= -2.83, p = .02)。推論研究結果不如預期的原因在於 1.) 本研究使用了有勝負輸贏的遊戲; 2.) 參與者被指定後的壓力,相對於電腦化傳接球而言較高;3.) 因東、西方文化差異,導致人們對排斥與包容的偵測、反應不同。
The rapport between robots and humans significantly impacts subsequent human-robot interaction and collaboration. Social psychology research has found that experiencing ostracism threatens individuals' basic needs (such as self-esteem, belongingness, meaningful existence, and perceived control), resulting in negative emotions and social pain. Conversely, being included by others fulfills these basic needs and leads to positive emotions (Hay et al., 2023). The present study aimed to apply social robots in various fields by creating a game situation where participants were included by one robot while being excluded by another, allowing them to quickly establish rapport with one of the robots. A one-person-one-robot game scenario was used as a reference group. A within-subject design was employed, with each participant engaging in both one-person-one-robot and one-person-two-robot games. The games were counterbalanced to avoid carryover effects. The dependent variables were rapport and trust levels. The results show no significant differences in rapport among the reference group robot, the inclusive robot, and the exclusive robot. However, trust levels significantly differ among the three groups (F(2, 98) = 4.11, p = .02). Post hoc analysis indicates that the exclusive robot is significantly higher in trust compared to the inclusive robot (t(48) = -2.83, p = .02). The inferred reasons for the unexpected research findings are 1.) The game with winners and losers may reduce the effect of inclusion and ostracism; 2.) Participants may experience higher stress in the game compared to Cyberball; 3.) Eastern and Western cultural may yield the differences between detection and response to exclusion and inclusion.
摘要 i
Abstract ii
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第二章 文獻回顧 4
第一節 人機互動 4
第二節 排斥及包容 7
第三節 研究目的與假設 11
第三章 研究方法 13
第一節 實驗設計 13
第二節 研究問卷與量表 18
第四章 資料分析 21
第一節 描述性統計分析 21
第二節 潛在混淆變項分析 26
第三節 實驗操弄分析 32
第五章 討論 35
第一節 研究結果探討 35
第二節 研究貢獻 39
第三節 限制與未來方向 40
參考文獻 43
附錄 53
附錄一 基本資料 53
附錄二 機器人接受度量表 54
附錄三 成人版基礎同理心量表 55
附錄四 十題項大五人格量表—外向性向度 56
附錄五 投契量表 57
附錄六 機器人投契—期望量表 58
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