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研究生:劉亭婷
研究生(外文):LIU, TING-TING
論文名稱:陪伴機器人之顧客需求分析
論文名稱(外文):Analysis of Customer Requirements of Companion Robots
指導教授:梁曉帆梁曉帆引用關係
指導教授(外文):LIANG, SHEAU-FARN
口試委員:陳協慶黃瀅瑛梁曉帆
口試委員(外文):CHEN, HSIEH-CHINGHUANG, YING-YINLIANG, SHEAU-FARN
口試日期:2023-06-15
學位類別:碩士
校院名稱:國立臺北科技大學
系所名稱:管理學院工業與科技管理EMBA專班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2023
畢業學年度:111
語文別:中文
論文頁數:95
中文關鍵詞:陪伴型機器人社交輔助型機器人老人照顧在宅老化
外文關鍵詞:Companion RobotSocially Assistive RobotElderly CareAging in Place
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全球人口快速老化對社會各項資源帶來極大的挑戰。大部分老人會選擇居家終老,而居家的長者時常面臨社交孤立、孤獨等諸多心理層面問題,必須謹慎以對。陪伴型機器人或社交輔助機器人有著極大的潛力可以解決老人族群這方面的心理需求。儘管許多研究證明機器人在老人陪伴領域的應用有著正面效益,然而實際運用的情況卻未如預期,主要是因為市售的陪伴型機器人無法滿足年長者真正的需求。本文探討家庭主要照顧者對居家長者陪伴型機器人需求的看法。以訪談的方式配合影片介紹進行,取得六位照顧者對長者陪伴型機器人的看法並發掘需求。研究結果發現大多數參與者對機器人陪伴家中長者持正面開放的態度,且不特別偏好人型、動寵物型,也不認為機器人的外觀需要擬真。所有受訪者均表達機器人的取得成本將影響他們的使用意願。機器人大小方面,小型機器人被認為較適合居家使用。而對於陪伴機器人的附加功能需求,除了對安全相關的示警功能較有共識外,受訪者的其他建議呈現較大分歧。由於需求的多元性,研究者建議業者對居家長者陪伴型機器人開發商採用模組化設計並引進先租後購的商業模式,期望可作為未來設計以及銷售模式上的參考,使陪伴型機器人更能量身訂做、售價更具彈性以滿足更多年長使用者的需求。
The rapidly aging population has been posing challenges to social resources worldwide. Older people who choose to age in place face many psychological problems such as social isolation and loneliness, which must be carefully addressed. Companion robots or socially assistive robots demonstrate strong potential to address the mental needs of this population. Although studies on companion robots for older adults have reported positive findings, the real-world implementation in this field remains slow, mainly because the commonly used robots poorly match older people's requirements. This study explored family caregivers’ perceptions of the requirements of companion robots for older adults living in their homes. A qualitative approach was adopted using video watching and interviews to derive opinions from six caregivers. The findings of this study are that most participants were open to accepting robots to provide companionship for their older families and no preference was shown towards the appearance of robots. In addition, the cost of the device appears to be a common concern in the real-world adoption of robots in the home environment. In terms of robot size, smaller and lighter devices were preferred for home use. As for the additional function requirements of the companion robots, apart from the safety detection that achieved the consensus, the participants had various opinions. Due to the diverse requirements of home-living old adults, a one-type-fits-all robot solution will be difficult to achieve. I, therefore, suggest robot manufacturers adopt a modularization design and development and apply a lease-to-own business model to promote the business. It is expected that the findings of this study can be used as a design reference to better fulfill the requirements of senior users.
摘 要 i
ABSTRACT ii
目錄 iii
圖目錄 v
表目錄 vi
第一章 緒論 1
1.1 研究背景 1
1.1.1 人口老化 1
1.1.2 陪伴型機器人的定義 3
1.1.3 陪伴型機器人的起源 4
1.1.4 陪伴型機器人的分類 5
1.2 研究目的 8
1.3 研究架構 9
第二章 文獻探討 10
2.1 陪伴型機器人在長者領域的正面成效 10
2.1.1 改善長者生活品質 10
2.1.2 提升長者認知能力 11
2.2 陪伴型機器人在長者領域的負面爭議 11
2.3 長者陪伴型機器人的接受度 12
2.3.1 機器人的外觀 12
2.3.2 機器人的互動方式與功能 13
2.3.3 機器人的價格 14
第三章 研究方法 16
3.1 研究設計 16
3.2 研究對象 16
3.3 研究設備與材料 17
3.1.1 設備 17
3.1.2 材料 17
3.4 研究程序 23
第四章 研究結果 24
4.1 改善長者生活品質 24
4.2 陪伴型機器人的優點 25
4.3 道德疑慮 26
4.4 陪伴機器人的外觀 27
4.5 陪伴機器人的功能及互動方式 30
4.5.1 陪伴機器人的附加功能 30
4.5.2 陪伴機器人的互動方式 31
4.6 陪伴機器人的價格 33
4.7 結果總結 35
第五章 研究討論 36
5.1 長者陪伴型機器人設計方向 36
5.2 長者陪伴型機器人商業模式 37
5.3 研究限制 38
第六章 結論 40
參考文獻 41
附錄 46
附錄 1 :訪談同意書 46
附錄 2 :陪伴機器人介紹短片連結 47
附錄 3 :陪伴機器人介紹短片內各機器人彩色圖片 48
附錄 4 :訪談逐字稿 49
附錄4-1 受訪者F1 49
附錄4-2 受訪者F2 60
附錄4-3 受訪者F3 67
附錄4-4 受訪者M1 74
附錄4-5 受訪者M2 78
附錄4-6 受訪者M3 84
附錄4-7 訪談逐字稿主題編碼歸納 89

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