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研究生:柯丞駿
研究生(外文):KO, CHEN-CHUN
論文名稱:藥品代理商行銷策略之研究
論文名稱(外文):Research on Marketing Strategies for Pharmaceutical Distributors
指導教授:莊立民莊立民引用關係
指導教授(外文):CHUANG, LI-MIN
口試委員:劉春初何啟銘莊立民
口試委員(外文):LIU, CHUN-CHUHO, CHI-MINGCHUANG, LI-MIN
口試日期:2024-07-08
學位類別:碩士
校院名稱:長榮大學
系所名稱:管理學院經營管理碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2024
畢業學年度:112
語文別:中文
論文頁數:51
中文關鍵詞:藥品代理商行銷策略行銷組合層級分析法
外文關鍵詞:Pharmaceutical DistributorsMarketing StrategiesMarketing MixAnalytic Hierarchy Process (AHP).
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二代健保衝擊下藥品代理商面臨生存壓力,有鑑於藥品代理商已從原來B2B的經營模式轉變為B2C的經營模式,藥品代理商之行銷策略的重要性不言可喻,當然其內涵與行銷策略組合更值得進一步探究。本研究透過藥品代理商B2C的重要客群為研究對象,運用層級分析法進行分析,研究重點為:ㄧ、如何運用行銷4P架構彙整行銷策略的關鍵因素;二、運用層級分析法(AHP)發展4P架構構面的相對重要性;三、根據上述發展出來之行銷組合提供給藥品代理商參考。研究結果發現:「產品」構面較「其它構面(價格、通路及促銷等三項)」具影響力,「產品」構面以「品牌價值」重要性最高,「價格」構面以「高價值優勢」重要性最高,「通路」構面以「取貨便利性」重要性最高,「促銷」構面以「發展優勢促銷組合」重要性最高。

Under the impact of the second-generation national health insurance, pharmaceutical distributors face significant survival pressures. Given that pharmaceutical distributors have shifted from a B2B (business-to-business) model to a B2C (business-to-consumer) model, the importance of marketing strategies is undeniable, and the content and combination of these strategies warrant further investigation. This study focuses on the key customer groups of pharmaceutical distributors in a B2C context and employs the Analytic Hierarchy Process (AHP) for analysis. The research aims to: 1) Identify key factors in marketing strategies using the 4P framework; 2) Develop the relative importance of the 4P dimensions using AHP; 3) Provide pharmaceutical distributors with a marketing mix based on the findings. The results reveal that the 'Product' dimension has more influence than the other dimensions (Price, Place, and Promotion). Within the Product dimension, 'Brand Value' is of utmost importance, 'High Value Advantage' is most crucial in the Price dimension, 'Convenience of Access' ranks highest in the Place dimension, and 'Development of Advantageous Promotional Combinations' is most significant in the Promotion dimension.

目 錄
中文摘要………………………………………………..……………….i
英文摘要…………………………………………….………………….ii
目 錄……………………………………………………………….......iii
表 目 錄………………………………………………………………...v
圖 目 錄………………………………………………………………...vi
第一章 緒論………………………………………………………….1
第一節 研究背景……………………………………………………..1
第二節 研究動機……………………………………………………..2
第三節 研究目的……………………………………………………..5
第四節 研究範圍……………………………………………………..6
第五節 研究流程……………………………………………………..7
第二章 文獻探討……………………………………………...………8
第一節 藥品行銷……………………………………………………...8
第二節 行銷管理與行銷組合……………………………………….12
第三節 行銷組合之反思……………….………….………………...24
第三章 研究設計……………………………………………...…..…26
第一節 研究架構………………………..…………………...………26
第二節 研究對象………………………………………………….…28
第三節 研究方法…………………………………….………………29
第四章 研究結果…………………………………………………….31
第一節 資料收集與分析…………………………………………… 31
第二節 藥品代理商行銷策略之研究AHP實證分析……..……….31
第五章 結論與建議……………………………………………………35
第一節 結論與研究命題……………………….……………………35
第二節 研究建議……………………….………….………………...38
第三節 研究限制……………………….………….………………...39
參考文獻…………….…………………….………….………………...40
中文部分……………………….………….………………………….40
英文部分……………………….………….………………………….41
表 目 錄
表1-1 研究範圍………………………………………………………..6
表3-1 層級分析法的基本假設………………………………………31
表4-1 藥品代理商行銷策略之研究AHP分析結果………………..32
圖 目 錄
圖1-1 研究流程圖………………………………………………………7
圖2-1 四大價值行銷…………………………………………………..12
圖2-2 行銷管理的演化………………………………………………..13
圖2-3 新行銷現實面…………………………………………………..13
圖2-4 全面行銷觀點…………………………………………………..14
圖3-1 研究架構………………………………………………………..27
圖4-1藥品代理商行銷策略之研究關鍵因數構面權重……………...32

中文部分
中華民國開發性製藥研究協會市場行銷規範(2023年11月中文版) (http://www.irpma.org.tw/web/upload/20240119112154FVUHq3T.pdf)。
徐世同、楊景傅(譯)(2017)。行銷管理(原作者 Philip Kolter、Keven Lane Keller)。第十五版。臺北市。華泰文化事業股份有限公司。
鈕文英(2021)。質性研究方法與論文寫作(三版)。台北:雙葉書廊。
鄧振源、曾國雄(2021)。層級分析法(AHP)的內涵特性與應用(上),中國統計學報,第廿七卷,第六期,5-22頁。
英文部分
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Al Muala, A. (2012). Assessing the relationship between marketing mix and loyalty through tourists satisfaction in Jordan curative tourism. American academic & scholarly research journal, 4(2), 7-23.
Ahmad, F., Mustapa, Z., Ilyas, B., & Halim Perdana Kusuma, A. (2020). Relationship of TQM on Managerial Perfomance: Evidence From Property Sector in Indonesia. 47–57.
Bennett, A. R. (1997). The Five Vs - A Buyer’s Perspective of the Marketing Mix. Marketing Intelligence & Planning, 15(3), 151-156.
Cengiz, E., & Yayla, H. E. (2007). The effect of marketing mix on positive word of mouth communication: Evidence from accounting offices in Turkey. Innovative Marketing, 3(4), 73-86.
Christian, G. (1994). From Marketing Mix to Relationship Marketing. Towards a Paradigm Shift inMarketing. Management decision, 32(2), 4-20.
Chong, K. W. (2003). The Role of Pricing in Relationship Marketing - A Study of the Singapore Heavy Equipment Spare Parts Industry, PhD Dissertation, International Graduate School of Management, University of South Australia.
Cao, Y., Gruca, T. S., & Klemz, B. R. (2003). Internet pricing, price satisfaction, and customer satisfaction. International Journal of Electronic Commerce, 8(2), 31-50.
Camisón-Haba, S., Clemente-Almendros, J. A., & Gonzalez-Cruz, T. (2019). How technology-based firms become also highly innovative firms? The role of knowledge, technological and managerial capabilities, and entrepreneurs’ background. Journal of Innovation & Knowledge, 4(3), 162-170.
Durmaz, Y. (2011). A theoretical approach to the concept of advertising in marketing. International Journal of Economic Research, 2(6), 46-50.
Firman, A., Putra, A. H. P. K., Mustapa, Z., Ilyas, G. B., & Karim, K. (2020). Re-conceptualization of Business Model for Marketing Nowadays: Theory and Implications. The Journal of Asian Finance, Economics and Business (JAFEB), 7(7), 279–291
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Londhe, B. R. (2014). Marketing mix for next generation marketing. Procedia Economics and Finance, 11, 335-340.
Lim, W. M. (2021). A marketing mix typology for integrated care: the 10 Ps. Journal of Strategic Marketing, 29(5), 453-469.
Liu, Y., Jiang, C., & Zhao, H. (2019). Assessing product competitive advantages from the perspective of customers by mining user-generated content on social media. Decision Support Systems, 123, 113079.
Möller, K. (2006). The Marketing Mix Revisited: Towards the 21st Century Marketing by E. Constantinides. Journal of Marketing Management, 22(3), 439-450.
Nuseir, M. T., & Madanat, H. (2015). 4Ps: A strategy to secure customers' loyalty via customer satisfaction. International Journal of Marketing Studies, 7(4), 78.
Palmer, A. (2004). Introduction to Marketing - Theory and Practice, UK: Oxford University Press.
Rajput, K., & Pandey, R. K. (2022). Pharmaceutical marketing: A literature review. International Journal Of Engineering And Management Research, 12(2), 56-63.
Riaz, W., & Tanveer, A. (2012). Marketing mix, not branding. Asian Journal of Business and Management Sciences, 1(11), 43-52.
Rafiq, M., & Ahmed, P. K. (1995). Using the 7Ps as a generic marketing mix: an exploratory survey of UK and European marketing academics. marketing intelligence & planning, 13(9), 4-15.
Robins, F. (1994). The Teaching of Marketing Strategy. Marketing Education Review, 4(1), 10-15.
Shahhosseini, A., & Ardahaey, F. T. (2011). Marketing mix practices in the cultural industry. International Journal of Business and Management, 6(8), 230.
Suprihanti, Antik (2011) “ The Effect of Services to Customer’s Loyalty (Case Study of Kentucky Fried Chicken Restaurant at Galleria Mall Yogyakarta)” The 2nd International Research Symposium in Service Management Yogyakarta, INDONESIA, 26 – 30 July 2011
Wolfe Sr, M. J., & Crotts, J. C. (2011). Marketing mix modeling for the tourism industry: A best practices approach. International Journal of Tourism Sciences, 11(1), 1-15.

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