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研究生:陳梓楠
研究生(外文):CHEN,TZU-NAN
論文名稱:工作場所不文明行為對反生產行為之影響:以反芻思考為中介、工作正念為調節
論文名稱(外文):The Impact of Workplace Incivility on Counterproductive Work Behavior:The Mediating Effect of Rumination and The Moderating Effect of Mindfulness at Work
指導教授:林俊佑林俊佑引用關係丁姵如丁姵如引用關係
指導教授(外文):LIN, CHUN-YUTING, PEI-JU
口試委員:黃仲楷林俊佑丁姵如張臺衞李虹欣
口試委員(外文):HUANG, CHUNG-KAILIN, CHUN-YUTING, PEI-JUCHANG, TAI-WEILI, HUNG-XIN
口試日期:2023-12-26
學位類別:碩士
校院名稱:國立臺北大學
系所名稱:企業管理學系碩士在職專班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2024
畢業學年度:112
語文別:中文
論文頁數:68
中文關鍵詞:工作場所不文明行為反芻思考反生產行為工作正念
外文關鍵詞:Workplace IncivilityRuminationCounterproductive Work BehaviorMindfulness at Work
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員工的反生產行為每年都造成組織龐大的損失,驅使員工從事反生產行為的動機可能是來自組織本身的問題,也可以是員工自身的情緒表現所導致,如何有效降低這些行為所帶來的危害一直是學者們關注的議題,也是領導管理階層渴望獲得的答案。
學者曾以知覺主管心理契約破壞為前因,探究其對軍人從事反生產行為的相關性,然而這個關係並未獲得支持,或許是這種組織管理階層的問題所產生之動機不夠強烈,抑或者是缺少一個增強這個動機的成分,因此本次研究將透過情感事件 (Affective Events Theory, AET) 理論和資源保存(Conservation of Resources, COR)理論的觀點,以工作場所不文明行為作為觸發的壓力源,若是個體過度反芻自身所經歷的不文明行為後,是否將會增加其從事反生產行為的機率,而工作正念的介入,是否能調節這種關係。
本次研究發放問卷的對象以陸海空三軍的校階軍官為主,回收有效問卷共405份,透過AMOS 22、SPSS及PROCESS軟體來實施資料分析,所獲得之研究成果有:(一)工作場所不文明行為與反芻思考具有正向關係。(二)反芻思考與反生產行為具有正向關係。(三)反芻思考在工作場所不文明行為與反生產行為之間具有中介效果。(四)工作正念會調節工作場所不文明行為與反芻思考之間的關係。(五)工作正念會調節反芻思考對工作場所不文明行為與反生產行為之中介效果。上述研究成果將提供國軍相關單位及後續學者參考運用。
Employee counterproductive behaviors cause substantial annual losses for organizations. The motivation behind employees engaging in counterproductive behaviors may be due to issues within the organization itself or the emotional expressions of the employees. Effectively reducing the harm caused by these behaviors has been a focal point for scholars and a sought-after answer for leadership and management.
Scholars have previously explored perceived supervisor psychological contract breach as a precursor, investigating its correlation with military personnel engaging in counterproductive behaviors. However, this relationship did not receive support, perhaps due to insufficient motivation from the organizational management or a lack of an element to enhance this motivation. Therefore, this study will adopt the perspectives of Affective Events Theory (AET) and Conservation of Resources (COR) theory. It will use workplace incivility as a stressor trigger, examining whether individuals who excessively ruminate on their experiences of workplace incivility are more likely to engage in counterproductive behaviors. Additionally, the study will explore whether the intervention of mindfulness at work can moderate this relationship.
The survey targeted mid-level military officers (colonels, lieutenant colonels, and captains) in the army, navy, and air force, with a total of 405 valid responses collected. Data analysis was conducted using AMOS 22, SPSS, and PROCESS software, yielding the following research findings: (1) There is a positive relationship between workplace incivility and rumination. (2) Rumination has a positive relationship with counterproductive behaviors. (3) Rumination mediates the relationship between workplace incivility and counterproductive behaviors. (4) Mindfulness at work moderates the relationship between workplace incivility and rumination. (5) Mindfulness at work moderates the mediating effect of rumination on the relationship between workplace incivility and counterproductive behaviors. These research outcomes will serve as a reference for relevant military units and future scholars in the Armed Forces.
謝 詞 I
中文摘要 II
ABSTRACT III
目 錄 IV
圖 次 VI
表 次 VII

第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 5

第二章 文獻探討 7
第一節 工作場所不文明行為 7
第二節 反芻思考 9
第三節 反生產行為 11
第四節 工作正念 12
第五節 構念之關係探討與假設推論 14

第三章 研究方法 19
第一節 研究架構 19
第二節 研究假說 19
第三節 研究資料蒐集 20
第四節 變數之操作性定義及衡量 21
第五節 資料分析方法 25

第四章 研究結果 29
第一節 敘述性統計 29
第二節 皮爾森相關分析 30
第三節 測量模型分析 31
第四節 共同方法變異分析 33
第五節 結構方程模型分析 34
第六節 中介效果 36
第七節 調節效果 37
第八節 調節式中介效果 38

第五章 結論與建議 41
第一節 研究結論 41
第二節 研究意涵 41
第三節 管理意涵 43
第四節 研究限制與未來研究建議 46

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