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一、中文部分
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朱永蕙，劉嘉麒(2016)，超乎顧客期待之迷思－過度服務對服務品質，滿意度與再購意願之干擾效果。運動休閒餐旅研究，11(3)，1-23。
朱永蕙，劉嘉麒，王儒堅(2018)，服務品質與知覺價值對滿意度與再購意願之研究-以陶板屋為例，休閒事業研究，16(4)，22-37。
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陳順宇(2005)，多變量分析，台北：華泰書局。
陳威有(2020)，服務品質與顧客滿意度，全球科技管理與教育期刊，9(4)，24-41。
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