臺灣博碩士論文加值系統

This thesis addresses the imperative need for effective Artificial Intelligence (AI) implementation within the German public sector, aiming to establish a comprehensive framework for the evaluation, steering, and monitoring of this process. Amidst the transformative force of AI, this thesis explores into foundational insights, highlighting its evolution, disruptive characteristics, and recent exponential growth. Despite Germany's high AI preparedness, its adoption within organizations, particularly in municipalities, remains low. Therefore, the aim of the thesis is to develop a practice-oriented maturity model tailored to the unique challenges of AI integration in German municipalities, with a focus on responsible AI deployment. The resulting model comprises six dimensions, several subdimensions, and five maturity levels, which provide municipalities with a structured approach to becoming AI-enabled organizations by offering recommendations for further AI usage based on their current capabilities. The development procedure includes a literature review, qualitative surveys with public sector and AI experts, and an iterative development process.

ABSTRACT I
TABLE OF CONTENT II
LIST OF TABLES IV
LIST OF FIGURES VI
CHAPTER 1 – INTRODUCTION 1
1.1 INITIAL SITUATION 1
1.2 MAIN OBJECTIVES AND RESEARCH QUESTIONS 2
1.3 STRUCTURE OF THE THESIS 3
CHAPTER 2 - LITERATURE REVIEW 4
2.1 ARTIFICIAL INTELLIGENCE 4
2.1.1 DEFINITION 4
2.1.2 DEVELOPMENT OF AI 6
2.1.3 THE EXTENT OF AI CAPABILITIES 7
2.1.4 AI-TECHNOLOGIES 8
2.2 RESPONSIBLE AI 10
2.2.1 IRRESPONSIBLE AI USE CASES 10
2.2.2 FRAMEWORKS OF RESPONSIBLE AI 11
2.3 AI IN THE PUBLIC SECTOR 14
2.4 TOE-FRAMEWORK 19
2.4.1 TECHNOLOGICAL FACTORS 19
2.4.2 ORGANIZATIONAL FACTORS 21
2.4.3 ENVIRONMENTAL FACTORS 25
2.5 MATURITY MODEL FOR ARTIFICIAL INTELLIGENCE 27
COMPARISON OF EXISTING MATURITY MODELS 27
CHAPTER 3 – METHODOLOGY 31
3.1 BASICS OF MATURITY MODELS 31
3.2 DEVELOPMENT OF THE MATURITY MODEL 32
3.2.1 DETERMINATION OF DIMENSIONS AND SUBDIMENSIONS 34
3.2.2 DETERMINATION OF THE MATURITY LEVELS 34
3.2.3 VALIDATION OF THE MATURITY MODEL 36
CHAPTER 4 – ANALYTICAL RESULTS 40
4.1 DATA MANAGEMENT 42
4.2 TECHNOLOGY 53
4.3 STRATEGY 60
4.4 ORGANIZATION AND CULTURE 70
4.5 LAW & GOVERNANCE 83
4.6 SUSTAINABILITY 89
CHAPTER 5 – CONCLUSION & IMPLICATION 98
Literature References
Appendix I
Appendix II
Statutory Declaration

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