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研究生:林庭邑
研究生(外文):LIN, TING-I
論文名稱:慢性病連續處方箋自助服務機之人機介面改善
論文名稱(外文):User Interface Redesign to the Self-Service Refill Prescriptions Kiosk for Chronic Disease Patients
指導教授:梁曉帆梁曉帆引用關係
指導教授(外文):LIANG, SHEAU-FARN
口試委員:陳協慶黃瀅瑛梁曉帆
口試委員(外文):CHEN, HSIEH-CHINGHUANG, YING-YINLIANG, SHEAU-FARN
口試日期:2024-06-07
學位類別:碩士
校院名稱:國立臺北科技大學
系所名稱:工業工程與管理系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2024
畢業學年度:112
語文別:中文
論文頁數:50
中文關鍵詞:人機介面自助服務機優使性
外文關鍵詞:User InterfaceSelf-Service KioskUsability
相關次數:
  • 被引用被引用:0
  • 點閱點閱:23
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  • 下載下載:6
  • 收藏至我的研究室書目清單書目收藏:0
隨著醫療技術進步和慢性疾病年輕化,許多人需要長期使用處方藥以控制疾病。然而,這種情況給醫療資源分配帶來壓力,同時也讓患者在取藥過程中感到不便。科技的推動下,自助服務機成為改善醫療服務效率的新方案;自助服務機是一種簡單易用的介面,它為簡化功能提供了解決方案。然而,在引入自助服務機的過程中,人機介面的設計至關重要,需要考慮使用者的需求和習慣,以確保自助服務機易於使用且受歡迎,這包括介面設計、優化操作流程以及提供明確的指示等,都必須從「使用者」的角度設計,以提供良好的使用體驗。透過人因工程的方法,改善介面設計,提升系統的優使性,並透過組內實驗設計,比較原、新介面在完成時間、錯誤次數和使用者評估上的差異;本研究的結果顯示,重新設計及改良過後的新介面,經由優使性測試,在使用時間、錯誤次數和使用者滿意度方面皆優於原介面。這一研究的成果有望為醫療服務創新以及人機介面設計在醫療領域的應用做出實質貢獻。
With the advancement of medical technology and the increasing prevalence of chronic diseases among younger populations, many individuals require long-term use of prescription medications to manage their conditions. However, this situation places pressure on the allocation of healthcare resources and can lead to inconvenience for patients during the medication retrieval process. Driven by technological progress, self-service kiosks have emerged as a new solution to improve the efficiency of healthcare services. These kiosks offer a simple and user-friendly interface, providing a solution to streamline functionality.However, in the process of introducing self-service kiosks, the design of the human-computer interface is crucial. It requires consideration of user needs and habits to ensure that the kiosks are easy to use and well-received. This includes interface design, optimizing operational processes, and providing clear instructions, all of which must be designed from the perspective of the "user" to provide a good user experience. Through the methods of human factors engineering,interface design can be improved to enhance system usability. By conducting within-group experiment designs to compare the differences between the original and edesigned interfaces in terms of completion time, error frequency, and user evaluations, this study demonstrated that the redesigned interface, after undergoing sability testing, outperformed the original interface in terms of usage time, error frequency, and user satisfaction. The findings of this study are expected to substantially contribute to innovation in healthcare services and the practical application of human-machine interface design healthcare.
摘要 i
ABSTRACT ii
致謝 iv
目錄 v
表目錄 vii
圖目錄 viii
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 2
1.4 論文架構 3
第二章 文獻探討 4
2.1 自助服務科技SST與自助服務機台Kiosk 4
2.2 Kiosk使用者介面設計 5
2.2.1 資訊架構 5
2.2.2 版面配置 6
2.3 自助服務機在醫療領域上的應用 6
2.3.1自助服務機取代看診以節省成本 6
2.3.2自助服務機提高醫療服務效率 7
2.3.3自助服務機提供有效訊息 8
2.4 優使性測試 9
2.5 研究假設 10
第三章 新版介面設計 11
第四章 研究方法 23
4.1實驗設計 23
4.2實驗變數 23
4.3實驗對象 23
4.4實驗設備與材料 24
4.5實驗程序 26
4.5.1原版介面機台操作步驟 26
4.5.2新版介面機台操作步驟 28
4.6資料收集與分析 30
第五章 研究結果 36
5.1 兩版介面之效率比較結果 36
5.1.1 整體介面完成時間比較結果 36
5.1.2 識別身分完成時間之比較結果 37
5.1.3 掃描慢箋完成時間之比較結果 37
5.1.4 領取藥單完成時間之比較結果 38
5.1.5 取回健保卡完成時間之比較結果 38
5.2 兩版介面之效果比較結果 39
5.3 兩版介面之滿意度比較結果 39
第六章 討論與結論 41
6.1 兩版介面研究結果之討論 41
6.2 結論與未來研究建議 44
參考文獻 46
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