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研究生:梁紫晴
研究生(外文):Tzu-Ching Liang
論文名稱:數位化政府通透性評估:以臺灣政府服務為例
論文名稱(外文):Digital Government Transparency Assessment: A Case Study of Taiwanese Government Services
指導教授:曾紫嵐
指導教授(外文):Tzu-Lan Tseng
口試委員:陳純德鍾孟達
口試委員(外文):Chun-Der ChenMeng-Ia Chung
口試日期:2024-06-07
學位類別:碩士
校院名稱:淡江大學
系所名稱:管理科學學系企業經營碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2024
畢業學年度:112
語文別:中文
論文頁數:81
中文關鍵詞:數位化政府彙總分析整合科技接受模型延伸型整合科技接受模型信任
外文關鍵詞:Digital governmentMeta-analysisUTAUTUTAUT 2Trust
DOI:10.6846/tku202400629
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隨著資訊與通訊科技的快速發展,全世界各國政府積極推動電子化政府服務,並朝向數位化政府服務邁進。現今臺灣推動數位化政府聚焦於全面性地應用數位技術,以達成「提供以民為本便捷服務」、「落實開放透明智慧治理」及「優化數據分析決策效能」三大目標。因此,本研究探討現有研究之數位化政府脈絡與內容,並透過拆解數位化政府發展,進一步盤點臺灣及全世界發展概況。故本研究使用彙總分析方法,針對關於數位化政府的共計39篇研究進行彙總實證分析,以整合科技接受模型理論(UTAUT)和延伸型整合科技接受模型(UTAUT 2)為理論基礎,納入電子化政府信任(Trust)、態度(Attitude)、知覺風險(Perceived Risk)重要因素,進一步探討公民採用政府數位科技服務的使用意圖與真實想法。本研究發現績效期望、努力期望、信任、促進條件與社會影響顯著影響公民的使用意圖。在管理意涵部分建議推動政府數位科技服務時,可降低使用難度、增強信任、改善促進條件、利用社會影響並提高績效期望,促進公民對政府服務的持續使用意圖。
With the rapid development of information and communication technology(ICT), governments worldwide are actively promoting e-government services and advancing towards digital government services.In Taiwan, the focus on digital government aims to achieve three primary objectives: providing citizen-centric convenient services, implementing open and transparent smart governance, and optimizing data-driven decision-making efficiency.This study explores the context and content of existing research on digital government, further examining the development of digital government in Taiwan and globally. Therefore, this study employs a meta-analysis method, summarizing and empirically analyzing a total of 39 studies on digital government. Based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Extending the Unified Theory of Acceptance and Use of Technology (UTAUT 2), this research incorporates critical factors such as Trust, Attitude, and Perceived Risk, to further investigate citizens' intentions and genuine thoughts on adopting government digital technology services. The findings indicate that performance expectancy, effort expectancy, trust, facilitating conditions, and social influence significantly affect citizens' usage intentions. From a managerial implication, it is recommended that when promoting government digital technology services, efforts should be made to reduce usage difficulty, enhance trust, improve facilitating conditions, leverage social influence, and increase performance expectancy to promote citizens' continued intention to use government services.
目錄
中文摘要 I
英文摘要 II
壹、 緒論 1
1.1 研究背景 1
1.2 研究動機 5
1.3 研究問題與目的 6
1.4 研究流程 8
貳、 文獻探討 9
2.1 數位化政府的定義 9
2.1.1 數位化政府發展 13
2.1.2 全世界電子化發展-國際電子化政府評比 18
2.1.3 臺灣數位化政府發展 28
2.2 整合科技接受UTAUT與延伸型整合科技接受UTAUT 2模型 38
2.3 信任(Trust)、態度(Attitude)與知覺風險(Perceived Risk) 43
參、 研究設計與方法 45
3.1 彙總分析(Meta-analysis) 45
3.2 概念框架與文獻檢索 49
3.3 相關性與調節變數的編碼 53
3.4 資料分析方法 54
肆、 資料分析與討論 56
4.1 彙總分析結果 56
伍、 結果與討論 61
5.1 研究結果 61
5.2 學術意涵 62
5.3 管理意涵 62
5.4 研究限制 63
5.5 未來建議 64
參考文獻: 65
附錄A、彙總分析之研究摘錄表 75

圖目錄
圖 1、世界與區域EGDI平均值 3
圖 2、2022年世界與區域EGDI平均值 4
圖 3、研究流程圖 8
圖 4、電子化政府發展流程圖 16
圖 5、臺灣電子化政府發展歷程 34
圖 6、臺灣與新加坡電子化政府發展藍圖比較圖 37
圖 7、UTAUT模型 39
圖 8、UTAUT 2模型 41
圖 9、研究流程圖 47
圖 10、研究概念模型 49
圖 11、本研究概念模型彙總分析結果 60

表目錄
表 1、電子化政府與數位化政府比較表 11
表 2、全世界數位化政府重要發展階段及里程碑 13
表 3、電子化政府的階段相關研究 15
表 4、各國數位化政府轉型排名 (2005年至2023年) 23
表 5、數位化政府國際重要評比指標綜合簡表 25
表 6、臺灣數位化政府發展階段表 31
表 7、研究文獻國家與年份樣本數量統計表 48
表 8、納入彙總分析的個別研究的分佈情況 52
表 9、彙總分析結果 58
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陳敦源、朱斌妤、蕭乃沂、黃東益、廖洲棚、曾憲立(2022)。政府數位轉型 : 一本必讀的入門書 (二版),五南圖書出版股份有限公司。
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行政院研究發展考核委員會(2007)。第三階段電子化政府計畫(97至100年度)。取自2023年9月5日,https://www.ndc.gov.tw/cp.aspx?n=AC87946D50E6FD56&s=C23260DACD04B867。
行政院研究發展考核委員會(2013)。第四階段電子化政府計畫(101至105年度)。取自2023年9月5日,https://www.ndc.gov.tw/cp.aspx?n=F9DCBD4D1F2CC9A8&s=9CDCD0E5265C48C9。
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數位治理研究中心數位化政府大事紀。簡自https://www.teg.org.tw/event/history.php?id=2218&gid=2219 (Nov. 10, 2023)
18th Waseda-IAC World Digital Government Ranking 2023. (n.d.). WASEDA University Institute of Digital Government. https://idg-waseda.jp/ranking.htm
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項靖(2004)。推動數位化民主之基礎條件,研考雙月刊,28 (4):52-66。
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潘國才、楊耿瑜(2018)。臺灣智慧政府發展藍圖。國土及公共治理季刊,6(4),86-93。
蕭乃沂(2003)。政府採購電子化的成效指標,空大行政學報,13:161-184。

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