跳到主要內容

臺灣博碩士論文加值系統

(98.82.140.17) 您好!臺灣時間:2024/09/12 21:53
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:陳昫初
研究生(外文):CHEN, SYU-CHU
論文名稱:探討遊艇碼頭服務品質提升暨功能建置之改善方針
論文名稱(外文):Exploring Improvement Strategies for Yacht Marina Service Quality and Functionality Construction
指導教授:蔡豐明蔡豐明引用關係王文弘王文弘引用關係
指導教授(外文):TSAI, FENG-MINGWANG, WEN-HUNG
口試委員:熊正一蔡豐明冉繁華
口試委員(外文):SHON, ZHENG-YITSAI, FENG-MINGNAN, FAN-HUA
口試日期:2024-07-26
學位類別:碩士
校院名稱:國立臺灣海洋大學
系所名稱:航運管理學系
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2024
畢業學年度:112
語文別:中文
論文頁數:57
中文關鍵詞:遊艇碼頭服務品質功能建置模糊層級分析法(FAHP)
外文關鍵詞:Yacht MarinaService QualityFunctionality ConstructionFuzzy Analytic Hierarchy Process (FAHP)
相關次數:
  • 被引用被引用:0
  • 點閱點閱:25
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:0
本研究採以模糊層级分析法(Fuzzy Analytic Hierarchy Process)探求建立探討影響港口經管單位,其設置遊艇碼頭之區位、規模、泊位形式、數量、相關設施等之重要關鍵因素與決策評估模式,藉由參考相關文獻以及向專家學者之調查,將影響決策之因素分為4大構面及17項評估準則,以專家問卷方式針對公部門、交通工程顧問公司等受測者代表群,應用FAHP法分析架構中每一準則項之相對權重,根據分析結果提出建議,以供港口經管當局未來對遊艇碼頭設置之參據,協助帶動整體遊艇產業,促進遊艇相關產業生態鏈蓬勃發展;研究結果顯示,「營運管理」構面為最重要,其次為「環境設施」,而後為「港址條件」及「公部門政策與法規」,表示優化遊艇碼頭營運管理之作為能有效改善遊艇碼頭服務品質及功能建置,而「港池靜穩度」準則於整體而言,是最優先重要執行之改善推動方案;本研究之結果遊艇碼頭經管相關單位/產業提供管理上之意涵,及作為政策規劃之參考。
This study employs the Fuzzy Analytic Hierarchy Process (FAHP) to explore and establish the key factors and decision evaluation models that influence the port management units in setting up yacht marinas, including location, scale, berth forms, quantity, and related facilities. By referencing relevant literature and conducting surveys with experts and scholars, the factors influencing decisions are categorized into four major dimensions and 17 evaluation criteria. Using expert questionnaires targeted at representatives from the public sector, transportation engineering consulting companies, and others, the FAHP method is applied to analyze the relative weights of each criterion in the framework. Based on the analysis results, recommendations are made to serve as a reference for port management authorities in future yacht marina setups, helping to drive the overall yacht industry and promote the thriving development of the yacht-related industrial ecosystem.

The study results indicate that the "Operations and Management " dimension is the most important, followed by "Environmental Facilities," "Port Conditions," and "Government Policies and Regulations." This suggests that optimizing the "Operations and Management " of yacht marinas can effectively improve the service quality and functionality construction of the marinas. Among the criteria, "Harbor Tranquility" is the most critical and prioritized improvement initiative. The findings of this study provide management implications for yacht marina management units/industries and serve as a reference for policy planning.

謝辭 I
摘要 II
Abstract III
目次 IV
表次 VI
圖次 VII
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 5
1.3研究方法與範圍限制 5
1.4研究流程與步驟 6
第二章 文獻回顧 8
2.1研究架構理論基礎 8
2.2港址條件 9
2.2.1港池靜穩度 9
2.2.2水域面積 10
2.2.3水深維護條件 10
2.3環境設施 11
2.3.1活動適宜性 11
2.3.2環境適宜性 11
2.3.3設施完整性 12
2.3.4交通便利性 12
2.4營運管理 13
2.4.1消費能力 13
2.4.2業者運營績效 14
2.4.3顧客參與及滿意度 14
2.4.4業者投資開發意願 14
2.4.5業者參與投入程度 15
2.5公部門政策與法規 15
2.5.1主管機關參與及支持度 15
2.5.2政府投入補助經費 16
2.5.3就業機會提供 16
2.5.4社區參與及認同感 17
2.5.5法規限制 17
2.6彙整各項評估準則之文獻 17
2.7小結 20
第三章 研究方法 21
3.1層級分析法 21
3.2模糊集合理論(Fuzzy Sets Theory) 22
3.3模糊層級分析法(Fuzzy Analytic Hierarchy Process, FAHP) 25
3.4 研究構面及小結 29
第四章 實務分析 35
4.1層級架構建立 35
4.2專家問卷之結果分析 35
4.3計算步驟 36
4.3.1整合專家意見之模糊矩陣 36
4.3.2計算模糊權重值 39
4.3.3解模糊化 40
4.4整體層級排序及評估 42
4.4.1評估構面權重結果 44
4.4.2評估準則權重結果 44
4.5管理意涵 45
4.5.1短期作為 45
4.5.2中長期作為 46
第五章 結論與建議 49
5.1 結論 49
5.2 建議 50
參考文獻 52
一、中文文獻 52
二、外文文獻 53
三、參考網站 56
附錄 本研究之問卷 58


一、中文文獻
1.中國大陸交通運輸部(2004),遊艇碼頭設計規範
2.交通部(1996)「巷灣構造物設計基準—防波堤設計基準及說明」
3.交通部航港局(2015),「遊艇碼頭設施規劃及設計參考手冊」研究報告
4.交通部航港局(2016),臺灣遊艇基地整體評估規劃
5.交通部航港局(2018),遊艇基地營運管理參考手冊。
6.交通部航港局(2022),遊艇泊區整體發展計畫(核定本)
7.交通部運輸研究所(2021),商港整體發展規劃(111~115年)。
8.行政院經濟建設委員會(2010)台灣最適遊艇活動模式及推動策略之研究
9.吳煜堅(2006),漁港增建浮動碼頭設施規劃決策系統之研究
10.吳德晃(2004),服務努力、服務品質與小費關係之研究
11.李伯言、陳妤岑(2021)從硬體邁向軟體,台灣遊艇服務產業的發展策略
12.沈寶蘭(2017),不同型態防波堤對港內水面靜穩之研究
13.周學雯(2019),臺灣遊艇服務商業市場分析
14.林士彥、吳忠宏和陳智峰(2006),解說員特質與服務品質之關係研究:遊客的觀點,環境教育研究,4卷1期,33-62
15.海洋委員會(2020),2020國家海洋政策白皮書
16.畠山芳雄(1991),服務業的經營革新-何謂服務品質
17.高雄市政府海洋局(2020),高雄市遊艇碼頭整體規劃案
18.郭泰華(2017),大鵬灣遊艇碼頭南側護堤優選工法之探討
19.陳吉芳(2010),漁港設置遊艇碼頭區位配置評選之研究
20.陳勁甫、曾文祥、郭文凱(2008),服務品質、知覺價值、滿意度與顧客忠誠度之研究-以高雄市真愛碼頭觀光船為例
21.游百合(2015),以高涉入遊艇活動者觀點評估遊艇港環境屬性滿意度─以大鵬灣遊艇港為例
22.湯清秀(2002),台灣地區國際商港環境管理之研究─以花蓮港為例
23.黃治平(2013),漁港設置遊艇碼頭港址評選之研究以臺南漁港為例


二、外文文獻
1.A better indicator for standard of living: The Gross National Disposable Income, Gianni Vaggi, Clara Capelli, 2014
2.A Code of Practice for the Design and Construction of Marinas and Yacht Harbours,The Yacht Harbour Association Ltd(2013)
3.Abdul Kareem, A. A., Fayed, Z. T., Rady, S., Amin El-Regaily, S., & Nema, B. M. (2023). Factors influencing investment decisions in financial investment companies. Systems, 11(3), 146.
4.American Society of Civil Engineers. Manual 50: Planning and Design Guidelines for Small Craft Harbors, 3rd ed. American Society of Civil Engineers, 2012.
5.Bamberger, M. (1986). The role of community participation in development planning and project management.
6.Barlan-Espino, A. G. (2017). Operational efficiency and customer satisfaction of restaurants: Basis for business operation enhancement. Asia Pacific Journal of Multidisciplinary Research, 5(1), 122-132.
7.Basic Planning for Harbor Construction - Pile Buck Magazine,2022
8.Bordoloi, Sanjeev, James A. Fitzsimmons, and Mona J. Fitzsimmons. Service management: operations, strategy, information technology. McGraw-Hill, 2019.
9.Che Hassan, Norhazimah, et al. "Investment intention and decision making: A systematic literature review and future research agenda." Sustainability 15.5 (2023): 3949.
10.Cook, Paul. "Competition policy, market power and collusion in developing countries." Leading Issues in Competition, Regulation, and Development (2004): 39-57.
11.Ecorys, D., & Développement, O. (2012). Blue Growth, Scenarios and drivers for Sustainable Growth from the Oceans, Seas and Coasts. European Commission, DG MARE, Rotterdam/Brussels.
12.ECORYS, M. (2013). Study in support of policy measures for maritime and coastal tourism at EU level. Ecorys, Rotterdam/Brussels, 161.
13.Escobar Rivera, D., Casadesús Fa, M., Alexandre Costa Araújo Sampaio, P., & Simon Villar, A. (2019). Exploring the role of service delivery in remarkable tourism experiences. Sustainability, 11(5), 1382.
14.Fleming, D. K. & Baird, A. J. (1999), “Comment: Some Reflections on Port Competition in the United States and Western Europe,” Maritime Policy and Management, Vol.26, No.4.
15.Francis Barasa and Tubey Jelagat (2013). Community participation in project planning, management and implementation: building the foundation for sustainable development.
16.Goudey, Clifford A. and Girod, Lewis G. “Characterization of Wake-Sport Wakes and their Potential Impact on Shorelines.” Water Sports Industry Association. November 2015.
17.Greg Weykamp(2018). Automated Dry Storage Marinas Provide Solutions to Many Waterfront Challenges
18.Guidelines for design of marinas,Standards Australia(2008)
19.Guidelines for Planning a Marina Development,Marine Institute(1999)
20.Hartman, Michael A. and Styles, Richard. “ERDC/CHL CHETN-IV-121: Vessel Wake Prediction Tool.” US Army Corps of Engineers. January 2020.
21.Jomo, K. S., Chowdhury, A., Sharma, K., & Platz, D. (2016). Public-private partnerships and the 2030 Agenda for Sustainable Development: fit for purpose?.
22.Kalemdaroglu, A.E., Seker, D.Z. and Kabdasli, S. (2004), GIS Based Inventory of Marinas on the Coastal Region of Turkey, Geo-Imagery Bridging Continents, 20th ISPRS Congress, Istanbul, pp.62-67.
23.Karen Kueh, Boo Ho Voon (2007) ,Culture and service quality expectations; Evidence from Generation Y consumers in Malaysia, Managing Service Quality. Bedford: Vol. 17, Iss. 6; pg. 656
24.Layout & Design Guidelines for Marina Berthing Facilities,Department of Boating and Waterways(2003)
25.Liu, J.; Zhang, H.X. Measurement and evaluation of tourism consumption potential in coastal areas of China. Geogr. Geogr. Inf. Sci. 2018, 34, 94–100.
26.Lukovic, T. (Ed.). (2013). Nautical tourism. Cabi.
27.Mehmet, Sariisik., Oguz, Turkay. and Orhan, Akova. (2011), How to manage yacht tourism in Turkey: A swot analysis and related strategies, 7th International Strategic Management Conference,France, pp.1014-1025.
28.OECD(2021). OECD Regulatory Policy Outlook.
29.Olshavsky, R. W. & D. L. Rosen (1985), "Use of Product-Testing Organization’s Recommendations as a Strategy for ChoiceSimplification,"The Journal of consumer Affairs, 19(1), pp.118-130.
30.Pokryshkina, M. (2015). The impact of customer service quality on customer satisfaction in tourism sector.
31.Recommendations for creating jobs and economic security in the U.S., Josh Bivens, 2018
32.Recreation & Park Commission(2012). RULES AND REGULATIONS OF THE SAN FRANCISCO MARINA SMALL CRAFT HARBOR
33.Sadeghi, K., Akbil, Ö., & Angın, M. (2018). General Guidance for Planning and Design of Harbors. International Journal of Scientific and Research Publications, 8(1).
34.Schoemaker, P. J. (1993). Determinants of risk-taking: Behavioral and economic views. Journal of Risk and Uncertainty, 6, 49-73.
35.Sorenson, Robert M. “Interim Report For The Upper Mississippi River – Illinois Waterway System Navigation Study: Prediction of Vessel-Generated Waves with Reference to Vessels Common to the Upper Mississippi River System.” US Army Corps of Engineers: ENV Report 4. December 1997.
36.That’s Yacht All: Marina Architecture Guide, Adrian Welch, 2019
37.Tongzon, J. & Wu, H. (2005), “Port Privatization, Efficiency and Competitiveness: Some Empirical Evidence from Container Ports (Terminals),” Transportation Research.
38.Winterbach, C.W.; Whitesell, C.; Somers, M.J. Wildlife Abundance and Diversity as Indicators of Tourism Potential in Northern Botswana. PLoS ONE 2015, 10, e0135595.
39.Yao, Y.H.; Luan, W.X. Factors influencing the consumption behavior intention of yacht tourism based on TAM-IDT model. J. Tour. 2019, 34, 60–71.
40.Yunhao Yao *, Zishan Li, Xiaoxing Zhou and Merle Parmak(2023). Yachting Tourism Consumption Potential and Its Influencing Factors: Considering 12 Coastal Cities in China as Examples
41.性能設計体系に対応したマリーナ等施設の設計の基本的考え方,日本国土交通省国土技術政策総合研究所(2007)


三、參考網站
1.Angelien Kemna (2015). The impact of regulation. McKinsey & Company.
網址:https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/the-impact-of-regulation
2.Christian Gonzales, Mike Kerlin, Rachel Schaff, and Sarah Tucker-Ray(2019). How state and local governments win at attracting companies. McKinsey & Company.
網址:https://www.mckinsey.com/industries/public-sector/our-insights/how-state-and-local-governments-win-at-attracting-companies
3.Della Rocca, М. (2017). The rising advantage of public-private partnerships. McKinsey & Company.
網址:https://www.mckinsey.com/industries/private-capital/our-insights/the-rising-advantage-of-public-private-partnerships
4.Designing Today’s Superyacht Marinas – Dockwalk, LOUISA BECKETT,2021
網址:https://www.dockwalk.com/crewlife/marina-superyacht-design
5.Experiences With Character: The New Leisure Economy, David Bishop, Stuart Westmore, Geoff Parkin,2018
網址:https://www.lek.com/insights/ei/consumer-leisure-spending-growth
6.Frank Beckers and Uwe Stegemann (2021). A smarter way to think about public–private partnerships. McKinsey & Company.
網址:https://www.mckinsey.com/capabilities/risk-and-resilience/our-insights/a-smarter-way-to-think-about-public-private-partnerships
7.Lucy Fuggle(2016). The rise of experiential travel and its impact on tours and activities. TrekkSoft
網址:https://www.trekksoft.com/en/blog/rise-of-experiential-travel
8.Metstrade(2021). Marina Developments: six Trends, six headliners
網址:https://www.metstrade.com/news/marina-and-yard/marina-developments-trends-headliners
9.PORT 32 marina(2019). PORT 32 Fort Lauderdale’s New Yacht Service Facility Now Open
網址:https://port32marcoislandboatrentals.com/news/port-32-fort-lauderdales-new-yacht-service-facility-now-open/
10.PORT 32 marina(2021). PORT 32 Breaks Ground on New Drystack in Fort Lauderdale
網址:https://www.prnewswire.com/news-releases/port-32-marinas-breaks-ground-on-new-drystack-marina-in-fort-lauderdale-301381797.html
11.Royal HaskoningDHV. Marinas and waterfront development
網址:https://www.royalhaskoningdhv.com/en/markets/maritime/marinas-and-waterfront-development
12.The world bank (2023). Oceans ,fisheries and coastal economies.
網址:https://www.worldbank.org/en/topic/oceans-fisheries-and-coastal-economies
13.The world bank(2023). How Can Public-Private Partnerships (PPPs) be Successful?
https://www.worldbank.org/en/region/mena/brief/how-can-public-private-partnerships-ppps-be-successful
14.Tumisang Bogwasi (2023). How Government Subsidies Help an Industry. Brimco.
網址:https://www.brimco.io/government/how-government-subsidies-help-an-industry/
15.U.S. Bureau of labor statistics (2023). Consumer Expenditures in 2021
網址:https://www.bls.gov/opub/reports/consumer-expenditures/2021/home.htm

電子全文 電子全文(網際網路公開日期:20290731)
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
無相關期刊