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研究生:林佳暖
研究生(外文):Chia-Nuan Lin
論文名稱:師徒關係與組織承諾
指導教授:李誠李誠引用關係
指導教授(外文):Joseph S. Lee
學位類別:碩士
校院名稱:國立中央大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:69
中文關鍵詞:組織承諾師徒功能師徒關係
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以人力資源發展的觀點來看,師徒關係(Mentoring Relationships)是一項重要的發展工具,主要透過師父與徒弟之間的互動,達到教學相長、組織成員的凝聚、知識與文化傳承的目標;換言之,師徒關係不但有助於提升徒弟的工作能力與績效,更會影響其態度與組織行為。為了暸解師徒關係為徒弟與組織所帶來的效益,本研究除了探討不同師徒關係類型組合對於師徒功能的影響,更以最具代表性的組織行為指標-組織承諾(Organizational Commitment)為師徒關係的後果變項,作進一步的研究分析。
本研究以台灣金融服務業的員工為母體,透過隨機抽樣的方式進行問卷調查。研究結果發現,在非正式且直屬的師徒關係中,徒弟可獲得最多的職業功能與社會支持功能。這可能是因為在非正式制度中,徒弟有很大的空間與自由以選擇個性或思想相近的師父,若師父與徒弟之間同時存在從屬關係,則雙方的學經歷或技能較為相似,師父更能以過來人的經驗提供即時的諮詢與協助,因而導致徒弟所認知的職業功能與社會支持功能較高。
另外,角色楷模功能對於組織承諾的影響最為顯著,同時與其他師徒功能之間存在線性重疊的關係。本研究推論,一個能讓徒弟欽佩的師父,不但能夠展現可作表率的行為、態度,並能適時從旁提供徒弟協助,隨時關心徒弟的職涯發展、注意徒弟的相關訓練,給予社會與心理上的支持,因此,有助於提升徒弟對於組織的承諾程度。
表目錄………………………………………………………………….V
圖目錄…………………………..………………………………..….VI
第一章 緒論………………..…………………………………………1
 第一節 研究背景與動機……………………………………………1
 第二節 研究目的……………………………………………………3
第二章 文獻探討……………………………………………………..4
 第一節 師徒關係理論………………………………………………4
 第二節 組織承諾……………………………………………………15
 第三節 師徒關係類型、師徒功能與組織承諾之間的關係………20
第三章 研究方法……………………………………………………..26
 第一節 研究架構…………………………………………………….26
 第二節 研究假設…………………………………………………….27
 第三節 研究變項之操作性定義與工具…………………………….28
 第四節 研究對象…………………………………………………….31
 第五節 統計分析方法……………………………………………….32
第四章 研究結果…………………………………………………....33
 第一節 研究變項之敍述性統分析…………………………………33
 第二節 師徒關係類型與師徒功能之關聯性分析…………………37
 第三節 師徒功能與組織承諾之關聯性分析………………………42
第五章 結論與建議…………………………………………………..47
 第一節 實證結果……………………………………………………47
 第二節 管理意涵……………………………………………………51
 第三節 後續研究建議………………………………………………53
參考文獻………………………………………………………………..55
附錄-問卷……………………………………………………………..61
一、中文部分
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林宜珍,2002,工作特性、管理模式與工作滿足、組織承諾關係之研究-以流通業個案為例,國立中央大學人力資源管理研究所碩士論文。
林俊宏,2003,師徒的概念及影響互動歷程之因素-由本土組織觀點探討,私立輔仁大學心理學研究所碩士論文。
卓筱淇,2003,師徒性別配對與師徒功能及其後果變項關聯性之研究,私立中原大學企業管理研究所碩士論文。
張瑞當、徐漢祥、倪豐裕,2001,公平性認知對組織成員工作滿意度與組織承諾影響之實證研究,中山管理評論,第九卷,頁135-163。
高美琴,2001,師徒間認知差異對知識移轉績效之影響:調節模式的驗證,國立東華企業管理研究所碩士論文。
郭忠禎,2000,新進人員生涯成熟與適應行為之研究-以高科技公司之職員為例,私立逢甲大學企業管理研究所碩士論文。
曾慧珍,2003,師徒關係及員工社會化程度對個人組織契合度之影響:以航空運輸業為例,私立中原大學企業管理研究所碩士論文。
黃亞筠,2000,組織社會化實務、資訊尋找行為與高科技產業中新進專業人員的組織承諾之關係,國立中山大學人力資源管理研究所碩士論文。
黃國隆,1986,中學教師的組織承諾與專業承諾,政治大學學報,卷53,頁55-84。
楊登伍,2004,師徒關係對組織承諾與組織公民行為影響之研究-國稅局稅務人員之分析,私立銘傳大學公共事務學研究所碩士論文。
詹瑜蕙,2000,師徒制與員工生涯發展之研究:以壽險業為例,國立台灣師範大學工業科技教育研究所碩士論文。
劉筱寧,2001,徒弟個人特質、性別角色與師徒關係類型、性別組合對師徒功能影響之研究,私立中原大學企業管理研究所碩士論文。
蕭惠文,2004,影響教導行為因素之探討-一項貫時性之研究,國立中央大學人力資源管理研究所碩士論文。
滕慧敏,2002,師徒功能對工作-家庭衝突影響之研究,私立中原大學企業管理研究所碩士論文。
二、英文部分
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