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研究生:黃元鶴
研究生(外文):Yuan-Ho Huang
論文名稱:資訊科技與組織能力對公司績效影響之研究:資訊綜效與創新性的中介效果
論文名稱(外文):The Impact of IT Capability and Organizational Capability on a Firm's Performance:The Mediating Effect of Information Synergy and Innovativeness
指導教授:李有仁李有仁引用關係陳家祥陳家祥引用關係
指導教授(外文):Eldon Y. LiJa-Shen Chen
學位類別:博士
校院名稱:元智大學
系所名稱:管理研究所
學門:商業及管理學門
學類:企業管理學類
畢業學年度:94
語文別:英文
論文頁數:125
中文關鍵詞:資訊技術能力組織能力動態能力資訊綜效創新性公司績效結構方程模式
外文關鍵詞:IT capabilityorganizational capabilitydynamic capabilityinformation synergyinnovativenessfirm performancestructural equation modeling
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由組織整體的觀點,公司能力可區分為技術能力與組織能力。而技術能力可區分為資訊技術能力及非資訊技術能力。本研究重點在探討資訊技術能力的本質以及它對公司績效的影響,並提出一個完整的理論架構,以提供公司建立能力與改善公司績效可依循的藍圖。研究目的在於進一步瞭解資訊技術能力,組織能力與公司績效彼此間的關係。首先,本研究以動態能力觀點來檢視資訊技術能力與組織能力,以及其他相關構念的文獻整理與探討,如資訊綜效與創新性等。其後藉由檢視兩兩構念間的關係,本研究發展了一個完整的研究架構,同時提出數個研究假設以便於進行後續的實證分析。
本研究在實證分析過程中,由台灣的製造業與服務業中蒐集二百一十八家公司樣本並使用結構方程模式來驗證本研究架構。研究結果顯示在資訊技術能力對公司績效的影響模型中:組織能力、資訊綜效與創新性具有完全中介效果。而在組織能力與公司績效的關係,創新性亦具中介效果。此外,本研究亦提出對於資訊綜效與創新性的具信效度的量表,可提供管理人員來衡量公司資訊技術價值所在。最後本研究提出資訊科技能力對公司績效的影響必須在公司同時具資訊綜效與創新性的環境加上動態的組織能力時始可獲得顯著的影響效果。
From the viewpoint of the whole organization, the capabilities of a firm can be classified into technological capability and organizational capability. The technological capability encompasses the information technology (IT) capability and other technical but non-IT capabilities. In this study we focus on the IT capability and its effect on a firm’s performance and propose an integrated framework that provides firms a roadmap to build up their capabilities and improve their performance. The purpose is to advance understanding of the relationship among IT capability, organizational capability, and firm performance. First, we review related literature and elaborate on IT and organizational capability in a dynamic perspective, and literature review for information synergy and innovativeness. Subsequently, we examine the interactions between IT capability and organizational capability, followed by exploring possible relations among information synergy, innovativeness, and firm performance. And then we develop and present a framework that depicts the dynamics of firm performance. Several hypotheses are offered to facilitate an empirical research. Therefore, we collected 218 samples from Taiwanese companies in both manufacturing and service industries in order to examine our proposed model. In this study, we used a structural equation modeling technique to analyze our data. Results show that organizational capability, information synergy and innovativeness fully mediated between IT capability and firm performance. Innovativeness also plays an important role between organizational capability and firm performance. In addition, a valid and reliable measurement instrument for constructs of information synergy and innovativeness is provided from our research. These criteria can provide a necessary metric for accurately assessing the value and performance of IT capability along with its application to management. Finally, we conclude that IT capability must coincide with organizational capability and are mediated by information synergy and innovativeness, thus, IT capability can play an effective and constructive role to promote a firm’s performance.
CONTENT x
LIST OF FIGURES xiii
LIST OF TABLES xiv
CHAPTER 1 INTRODUCTION 1
1.1 Background and Motivation 1
1.2 Research Scope and Goals 4
1.3 Limitations of This Study 8
1.4 The Structure of This Study 9
CHAPTER 2 THEORETICAL BACKGROUND AND LITERATURE REVIEW 11
2.1 Dynamic Perspective 12
2.2 IT Capability 14
2.2.1 IT Position 17
2.2.2 IT Process 18
2.2.3 IT Path 18
2.3 Organizational Capability 19
2.3.1 Positional Assets 20
2.3.2 Process Capitals 21
2.3.2.1 Process Reach and Richness 21
2.3.2.2 Agility 22
2.3.3 Path Capitals 23
2.3.3.1 Knowledge Reach and Richness 23
2.3.3.2 Entrepreneurial Alertness 24
2.3 Information Synergy 25
2.3.1 Information Dissemination 26
2.3.2 Information Responsiveness 26
2.3.3 Shared Interpretation 27
2.4 Innovativeness 27
2.4.1 Product Innovativeness 29
2.4.2 Process Innovativeness 29
2.4.3 Personnel Innovativeness 30
2.4.4 Service Innovativeness 30
2.4.5 Technology Innovativeness 30
2.5 Firm Performance 30
CHAPTER 3 RESEARCH FRAMEWORK AND HYPOTHESES 32
3.1 IT Capability and Organizational Capability 32
3.2 Information Synergy and IT Capability 33
3.3 Innovativeness and Information Synergy 34
3.4 Innovativeness and IT Capability 35
3.5 Innovativeness and Organizational Capability 36
3.6 Firm Performance and Information Synergy 37
3.7 Firm Performance and Innovativeness 37
3.8 Information Synergy and Innovativeness as Mediators 38
3.9 The Full Conceptual Framework 41
CHAPTER 4 METHODOLOGY 43
4.1 Research Design and Method 43
4.2 Operationalization and Measurement of Variables and Pilot Survey 44
4.3 Research Sample and Data Collection Procedures 47
CHAPTER 5 DATA ANALYSIS 50
5.1 Data Screening and Pre-processing approaches 50
5.2 The SEM Approach to Data Analysis 54
5.2.1 The Measurement Models 55
5.2.1.1 Scale Reliability and Convergent Validity 56
5.2.1.2 Discriminant Validity 63
5.2.1.3 Higher-Order Models of the Research Constructs 64
5.2.2 The Structural Models 71
CHAPTER 6 DISCUSSIONS AND CONCLUSIONS 78
6.1 Research Results and Comments 78
6.2 Contributions and Implications of the Study 81
6.2.1 Academic Perspective 81
6.2.2 Managerial Perspective 84
6.3 Study Limitations and Future Research 85
REFERENCES 88
APPENDIX 99

LIST OF FIGURES
Figure 1.1: 2001-2006 Worldwide Market Volume and Growth Rate of IT Services Sector 2
Figure 1.2: Main Components of the Strategic Planning Process 5
Figure 1.3: Organizational Capability as a Critical Source of Competitive Advantage 7
Figure 2.1: The Research Framework 12
Figure 3.1: The Full Conceptual Framework 42
Figure 5.1: Second-order Model of IT Capability 65
Figure 5.2: Second-order Model of Organizational Capability 67
Figure 5.3: Second-order Model of Information Synergy 68
Figure 5.4: Second-order Model of Innovativeness 69
Figure 5.5: SEM Analysis Result (Full Mediation Model) 72
Figure 5.6: SEM Analysis Result (Partial Mediation Model) 73

LIST OF TABLES
Table 2.1: Some Interpretive Examples of IT capabilities 15
Table 2.2: The Categorization of Different IT Interpretation into Tippins and Sohi’s Classification 17
Table 2.3: The Categorization of Capability in Four Studies 20
Table 2.4: Innovation Typology Comparisons 28
Table 4.1: Sources of Questionnaire Items 46
Table 4.2: Partial Content of CCIS Code 48
Table 5.1: Non-response Bias Test 51
Table 5.2: Demographic Profiles of the Companies (N=218) 53
Table 5.3: The Industry Distribution of the Sample Companies (N=218) 54
Table 5.4: Assessment of consistency reliability indices of each construct 56
Table 5.5: Heuristics for Statistical Conclusion Validity 58
Table 5.6: Final Measurement Properties of IT capability 59
Table 5.7: Final Measurement Properties of Organizational Capability 60
Table 5.8: Final Measurement Properties of Information Synergy 61
Table 5.9: Final Measurement Properties of Innovativeness 62
Table 5.10: Test of Discriminant Validity 63
Table 5.11: Results of Structural Equations Analyses for Full Mediation and Partial Mediation Models 75
Table 5.12: Summary of Total, Direct, and Indirect Effects 76
Table 5.13: Summary of Hypotheses Supported/Not Supported 77
Appendix Table A: Final Survey Items (Chinese) 99
Appendix Table B: Final Survey Items (English) 104
Appendix Table C: Descriptive Statistics of Latent Variables 107
Appendix Table D: Factors Correlation Matrix 108
Appendix Table E: Factors Covariance Matrix 109
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