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研究生:蔡家羚
研究生(外文):Tsai Chia Ling
論文名稱:家庭親善政策與角色承諾對工作倦怠與退縮行為之影響:以工作-家庭的緊張感為中介變數
論文名稱(外文):The Effects of Family-Friendly Policies and Commitment to Family Role on Job Burnout and Withdrawal Behavior: The Mediating Effect of Work-Family Strain
指導教授:余明助余明助引用關係陳儀蓉陳儀蓉引用關係
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:184
中文關鍵詞:家庭親善政策家庭角色承諾緊張感工作倦怠退縮行為
外文關鍵詞:Family-Friendly PoliciesCommitment to Family RoleStrainJob BurnoutWithdrawal Behavior
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大環境的改變,三明治世代的來臨,讓整個勞動結構產生了極大的改變,企業在面對全球性競爭壓力的同時,若要雇用並保留知識型工作者來因應全球的競爭壓力,勢必須主動地去滿足工作者在個人和家庭之間的需求,來平衡其工作與家庭之間的責任以便於招募和保留好的員工,進而增加組織的競爭優勢。所以,在這個要不斷創造競爭優勢的人力資本時代裡,唯有吸引人的激勵方案才能吸收到優秀人才,而這其中之一個做法就是提供給員工具有吸引力的福利政策。

是此,本研究的目的在探討家庭親善政策、家庭角色承諾、緊張感、工作倦怠與退縮行為之間的關係。有效問卷248份,透過因素分析、信效度分析及運用線性結構模式來驗證各研究構念的影響關係。結果發現員工對家庭親善政策的滿意度在緊張感、工作倦怠及退縮行為有顯著的負向影響。員工的家庭角色承諾對其緊張感、退縮行為有顯著的正向影響,對工作倦怠不顯著。員工的緊張感對工作倦怠有顯著的正向影響,對退縮行為不顯著。而工作倦怠對退縮行為有顯著的正向影響。此外,員工對家庭親善政策的滿意度會透過緊張感的中介作用,負向顯著影響員工的工作倦怠。且家庭角色承諾亦會透過緊張感的中介作用,正向顯著影響員工的工作倦怠。故,本研究建議企業可藉由家庭親善政策的提供,來降低員工在面對工作與家庭之間的緊張感,並降低員工的工作倦怠及退縮行為。
Change of the environment, the sandwich generation's arrival, the work structure produce great change, in time the global competition pressure enterprise, if it want to employed and retained knowledge workers to face the global competition pressure, it must to realized worker's demand between individual and family voluntarily, to balance work family conflict in order to recruit and retain the goodness staff and then increase the organizational competition advantage. We must to create the human capital of the competition advantage, one way to attractive the goodness employees would be offered a attractive welfare policy.
The purpose of this study is to explore the relationship among family-friendly policies, commitment to family role, strain, job burnout and withdrawal behavior. Two hundred and forty eight effective surveys were received. The data was analyzed by factor analysis, reliability analysis, validity analysis, using the SEM model to measure the relationship amongst the constructs.
Results showed that the employee satisfaction to family-friendly policies has a negative influence on employee strain, job burnout and withdrawal behavior. Employee’s commitment to family role has a positive influence on employee’s strain and withdrawal behavior, it is not a significant influence on job burnout. The employee’s strain has a positive influence on job burnout, it is not a significant influence on withdrawal behavior. In addition, the employee’s job burnout has a positive influence on withdrawal behavior. The mediating effects of strain towards the employee satisfaction to family-friendly policies can negatively influence employee’s job burnout. The mediating effects of strain towards the employee’s commitment to family role can positively influence employee’s job burnout. As a result it is suggested that the organization can reduce employee’s strain, job burnout and withdrawal behavior by providing family-friendly policies.
摘 要 I
Abstract II
誌 謝 III
目 錄 IV
表 目 錄 V
圖 目 錄 VII
圖 目 錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍 4
第四節 研究流程 5
第二章 文獻探討 6
第一節 家庭親善政策(family-friendly policies) 6
第二節 家庭角色承諾(commitment to family role) 20
第三節 緊張感(psychological strain) 25
第四節 工作倦怠(job burnout) 35
第五節 退縮行為(withdrawal behavior) 47
第六節 各變項間關係之推導 58
第三章 研究方法 77
第一節 研究架構 77
第二節 研究假設 79
第三節 研究變數之操作性定義與衡量 81
第四節 問卷調查與有效樣本結構 91
第五節 因素分析與信效度分析 94
第四章 實證結果與討論 109
第一節 研究架構整體模式分析 109
第二節 不同個人變項在各構面間之差異分析 125
第三節 研究驗證結果 134
第五章 結論與建議 136
第一節 結論 136
第二節 研究建議 139
第三節 研究限制 141
參考文獻 142
附錄-本研究問卷 170
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