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研究生:李富榮
研究生(外文):Fu-Lung Lee
論文名稱:組織變革不確定性、自我控制、行為因應、組織承諾關係之研究
論文名稱(外文):A Study on the Relationship among Uncertainty under Organizational Change, Self-control, Behavior coping and Organizational Commitment
指導教授:董玉娟董玉娟引用關係盧昆宏盧昆宏引用關係
指導教授(外文):Yu-Chuan TungKun-Hong Lu
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:110
中文關鍵詞:組織變革不確定性自我控制變革知覺行為因應組織承諾
外文關鍵詞:Uncertainty under Organizational ChangeSelf-controlPerception of changeBehavior copingOrganizational Commitment
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中文摘要
本研究旨在探討現階段員工對組織變革不確定性、自我控制、知覺認知的行為因應、組織承諾關係之研究。研究採便利抽樣法親自發放問卷,研究對象為企業公司各階層員工,發放問卷600份,回收530份,回收率88.33%。獲得如下研究結果:
一、不確定性對正面情緒與意圖有顯著正向影響,對負面情緒有顯著負向影響。
二、自我決定對正面情緒有顯著正向影響,對負面情緒、意圖有顯著負向影響,影響力對正面情緒、意圖有顯著正向影響,對負面意圖有顯著正向影響。
三、負面情緒對逃避因應有顯著正向影響,正面意圖對控制因應有顯著正向影響,正面意圖對逃避因應有顯著負向影響,負面意圖對控制因應有顯著負向影響,負面意圖對逃避因應有顯著正向影響。
四、控制因應對情感性承諾、規範性承諾有顯著正向影響,逃避因應對情感性承諾、持續性承諾有顯著正向影響,逃避因應對有顯著負向影響。
研究結果發現,員工在組織變革不確定性及自我控制下,經變革知覺的行為因應後,不論是採控制或逃避因應,都還是會參考外在環境的因素,而決定留任組織中。

關鍵詞:組織變革不確定性、自我控制、變革知覺、行為因應、組織承諾。
English Abstract
The study aims to investigating the relationship among uncertainty under organizational change, self-control, behavior coping and organizational commitment. According to the surveying questionnaires of 600 employees, eventually 530 valid questionnaires were returned and with a 88.33% return rate. The main findings of this study are summarized as follows:
1、Uncertainty has significantly positive effects on positive emotional and intentional, also significantly negative effects on negative emotional.
2、Self-determination has significantly positive effects on positive emotional, and has significantly negative effects on negative emotional and negative intentional, Impact has significantly positive effects on positive emotional and positive intentional, and has significantly positive effects on negative intentional.
3、Negative emotion has significantly positive effects on escape coping. Furthermore, positive intention has significantly positive effects on control coping but has significantly negative effects on escape coping. Negative intention has significantly negative effects on escape coping but has significantly positive effects on escape coping.
4、Control coping has positive relationship to affectively commitment and normative commitment, while Escape coping has positive relationship to affectively commitment, continuance commitment and normative commitment。
In conclusion, either by control or escape coping, employees will consider outside environment factors and decide continue staying in the current organization.

Keywords:Uncertainty under Organizational Change, Self-control, Behavior coping and Organizational Commitment.
目 錄
中文摘要-------------------------------------------------------------------------------------------Ⅲ
英文摘要-------------------------------------------------------------------------------------------Ⅳ
謝誌-------------------------------------------------------------------------------------------------Ⅴ
目錄------------------------------------------------------------------------------------------------ VI
表目錄---------------------------------------------------------------------------------------------V
圖目錄--------------------------------------------------------------------------------------------VIII
第壹章 緒論---------------------------------------------------------------------------------------1
第一節 研究背景與動機-----------------------------------------------------------------1
第二節 研究目的--------------------------------------------------------------------------2
第貳章 文獻探討---------------------------------------------------------------------------------3
第一節 組織變革--------------------------------------------------------------------------3
第二節 自我控制-------------------------------------------------------------------------13
第三節 變革知覺-------------------------------------------------------------------------18
第四節 行為反應-------------------------------------------------------------------------24
第五章 組織承諾-------------------------------------------------------------------------32
第參章 研究設計與方法-----------------------------------------------------------------------36
第一節 研究架構-------------------------------------------------------------------------36
第二節 研究構面的操作性定義與衡量----------------------------------------------37
第三節資料蒐集方法--------------------------------------------------------------------46
第四節資料處理與分析方法-----------------------------------------------------------48
第五節有效樣本基本特性分析--------------------------------------------------------50
第肆章 資料分析與結果-----------------------------------------------------------------------52
第一節 因素分析與信度分析----------------------------------------------------------52
第二節 各構面間的相關分析----------------------------------------------------------59
第三節 基本資料變項在各構念之差異----------------------------------------------63
第四節 研究構面之迴歸分析----------------------------------------------------------72
第五節 研究假設驗證結果-------------------------------------------------------------81
第伍章 研究結果討論與建議-----------------------------------------------------------------83
第一節 研究結果討論-------------------------------------------------------------------83
第二節 研究限制與建議----------------------------------------------------------------87
第三節 研究貢獻-------------------------------------------------------------------------88
第四節 未來研究貢獻-------------------------------------------------------------------88
參考文獻------------------------------------------------------------------------------------------89
中文部分-----------------------------------------------------------------------------------89
英文部分-----------------------------------------------------------------------------------91
附錄----------------------------------------------------------------------------------------------104
研究問卷---------------------------------------------------------------------------------104
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