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研究生:賴宏溢
研究生(外文):Hong-Yi Lai
論文名稱:主管賦權領導與部屬回饋管理行為關係之研究-信任主管之中介效果
論文名稱(外文):The Relationship of Supervisors’ Empowering Leadership and Subordinates’ Feedback Management Behavior: The Mediating Effect of Trust-in-Supervisor
指導教授:黃佳純黃佳純引用關係
指導教授(外文):Jie-Tsuen Huang
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:114
中文關鍵詞:賦權領導信任主管回饋減輕行為回饋趨避行為
外文關鍵詞:empowering leadershiptrust in supervisorfeedback mitigating behaviorfeedback avoiding behavior
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摘要

員工的績效表現是否能有效的改善,以及領導者是否能夠對員工的行為表現有正面的影響,皆為提升組織整體效能的關鍵因素之一。本研究主要探討主管賦權領導對部屬信任主管與部屬的回饋減輕行為與回饋趨避行為間的影響,並進而檢驗部屬信任主管在主管賦權領導與部屬回饋減輕行為與回饋趨避行為間是否具有中介的效果。
本研究以某電信服務業的員工為研究對象,透過問卷調查法收集所需的資料,共計發放406份問卷,回收有效問卷共310份,有效回收率為82%,經結構方程模式分析後,研究結果如下:
ㄧ、主管賦權領導與部屬信任主管具有正向關係。
二、部屬信任主管與部屬回饋減輕行為具有正向關係。
三、部屬信任主管與部屬回饋趨避行為具有負向關係。
四、部屬信任主管在主管賦權領導與部屬回饋減輕行為之間具有中介效果。
五、部屬信任主管在主管賦權領導與部屬回饋趨避行為之間具有中介效果。
Abstract
Whether employees’ performance could be improved effectively, and whether leaders have positive impact on subordinates’ behaviors, are both key elements to promote organizational effectiveness. This study explores the effect of supervisors’ empowering leadership behaviors on subordinates’ trust in supervisor, subordinates’ feedback mitigating behavior, and feedback avoiding behavior. The study further examines whether the subordinates’ trust in supervisors has mediating effects in the relationship of supervisors’ empowering leadership behaviors and subordinates’ feedback management behaviors.
The samples of this study were primarily the employees of the telecommunications service, and data were collected through the survey of questionnaires. A total of 406 questionnaires were distributed. The valid return rate is 82%. Through the analysis of structural equation modeling, the results are as following:
1.Supervisors’ empowering leadership behaviors has a positive effect on subordinates’ trust in supervisor.
2.Subordinates’ trust in supervisor has a positive effect on their feedback mitigating behaviors.
3.Subordinates’ trust in supervisor has a negative effect on their feedback avoiding behaviors.
4.Subordinates’ trust in supervisor has a mediating effect in the relationship of supervisors’ empowering leadership behaviors and subordinates’ feedback mitigating behaviors.
5.Subordinates’ trust in supervisor has a mediating effect in the relationship of supervisors’ empowering leadership behaviors and subordinates’ feedback avoiding behaviors.
目錄
摘要 ii
Abstract iii
目錄 iv
表目錄 v
圖目錄 vi
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 6
第三節 研究流程 7
第貳章 文獻探討 9
第一節 賦權領導 9
第二節 信任 19
第三節 回饋減輕與回饋趨避行為 35
第四節 各研究變項關係之推論 43
第參章 研究方法 47
第一節 研究架構 47
第二節 研究假設 48
第三節 研究變項之操作型定義與衡量工具 49
第四節 研究對象選擇與資料收集過程 54
第五節 資料分析方法 55
第六節 量表之信效度分析 59
第肆章 實證分析 63
第一節 樣本描述性統計分析 63
第二節 相關分析 66
第三節 測量模式分析 67
第四節 結構方程模式分析 69
第伍章 結論與建議 78
第一節 研究結論 78
第二節 學術意涵與實務建議 82
第三節 研究限制與後續研究建議 87
參考文獻 89
ㄧ、中文部份 89
二、英文部份 91
附錄 問卷 103
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