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研究生:賴施雯
研究生(外文):Shih-Wen Lai
論文名稱:Medline醫學資料庫之好用性評估
論文名稱(外文):An Usability Study of Medline Database
指導教授:謝寶煖謝寶煖引用關係
口試委員:宋雪芳林頌堅
口試日期:2011-03-23
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:圖書資訊學研究所
學門:傳播學門
學類:圖書資訊檔案學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:101
中文關鍵詞:好用性研究系統評估醫學圖書館醫學資料庫
外文關鍵詞:usabilityusability studymedical librarymedical databasesystem evaluation
相關次數:
  • 被引用被引用:6
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學術資源之傳播與使用方式已轉為電子化型態,在醫學領域方面,生物醫學專家、醫師及護理從業人員甚至包括學生等,其對於線上醫學資源的使用行為及態度早已成為許多學者專家的研究主題,其中又以Medline、PubMed等醫學資料庫的使用研究更顯豐富。然而,電子資料庫雖收錄豐富的資訊內容,但對於使用者而言,究竟資料庫的檢索平台及操作工具是否真正發揮其效能則通常不得而知。故為能從使用者的立場了解資料庫系統是否具備容易使用等特質,好用性研究成為系統及網站等經常採用的評估方法。藉由好用性研究結果可助於系統開發者掌握使用者的需求,並針對設計不良的系統功能進行改善,以及提供新系統開發設計時的參考指標。
本研究以Medline with full text(EBSCO)為研究個案,以十二位台北護理健康大學之護理所及健康事業管理研究所的學生為研究對象,藉由學生參與好用性測試的過程發掘Medline with full text(EBSCO)資料庫之好用性問題,以及使用者對此資料庫之使用意見、滿意度等。本研究首先針對國內外關於線上醫學資訊之使用研究與醫學圖書館服務發展相關主題之文獻進行彙整,瞭解線上醫學資訊系統被使用的情形,隨後繼續蒐集與系統評估及好用性研究之相關文獻,瞭解系統評估工作的重要概念以供本研究好用性測試實施的參考指標。本研究方法為好用性測試及問卷調查法,好用性評估指標為系統效能、效率、使用者可適應性及滿意度,最後根據好用性測試結果歸納出Medline with full text(EBSCO)資料庫之好用性問題。
研究結果顯示Medline with full text(EBSCO)資料庫之System Usability Scale量表得分數為57.5分,並未達System Usability Scale量表之好用性標準。針對Medline with full text(EBSCO)資料庫之效率、效能及可適應性的表現結果發現關於Medline with full text(EBSCO)資料庫之效率表現方面,使用者認為此資料庫的檢索功能是具備操作上的便利性,且資料庫能快速地提供全文內容,使用者並認為資料庫檢索功能是可以縮短檢索資料的時間。效率表現不佳的部分則為檢索結果的呈現方式,使用者認為資料庫呈現出來的檢索結果並不符合期待。關於Medline with full text(EBSCO)資料庫之效能表現方面,使用者認為資料庫提供的檢索功能較複雜,且缺乏使用指引,多數資料庫檢索功能及服務項目被使用的比例偏低。而MeSH功能的操作對多數使用者而言是困難的,使用者無法藉此功能完成任務。關於Medline with full text(EBSCO)資料庫之可適應性表現方面,使用者普遍認為此資料庫是需要先經過學習才能順利使用,就學習的容易程度而言,使用者認為此資料庫是可以容易學習的;此外,由於資料庫檢索功能多,整體使用者認為能夠從中找到適合個人需求的檢索功能與項目。本研究進一步彙整使用者對於Medline with full text(EBSCO)資料庫之好用性意見,瞭解使用者對此資料庫之滿意度狀況。
Medline with full text(EBSCO)資料庫針對不同文獻類型之檢索成果有明顯差異,研究發現單純使用關鍵字詞檢索是使用者最熟悉的檢索模式,但若欲查檢較複雜的文獻類型時,利用關鍵字詞並設定適當的欄位條件才能讓使用者有效率地查獲符合需求的結果。而MeSH功能的檢索表現在整體研究結果中是呈現不理想的情況,使用者普遍需有相關人員從旁協助才能順利使用此功能。
最後,針對研究結果提出相關建議:資料庫功能設計應力求簡單化及邏輯性、資料庫應可透過自動化中英文字詞轉換對照檢索機制、全文取得管道應減少點閱步驟、透過關鍵字與條件項目等整合檢索有助於提升使用者之檢索成效、資料庫應提供充分且容易理解的使用指引、圖書館可加強對於MeSH功能之使用者利用教育、資料庫系統之穩定性及連線速度是使用者最重視的條件、使用者應強化個人的英文能力以提升檢索西文文獻之基礎知能。


Along with the swift development of online resources, user information behavior has dramatically changed. Due to the increase in use of online database by both individuals and organizations, the issue of usability have become the primary focus for researchers.
In the medical fields, Medline database is the most common use for physicians, hospital staff, health care experts and medical school students. Medline database has two different interfaces in Taiwan and in this study we focused on Medline with full text (EBSCO). To help provide a friendly Medline database using environment in which medical school students without professional retrieval skills can make effective use of, this study evaluated National Taipei University of Nursing and Health Sciences students’ perceptions of usability and safistaction of Medline with full text (EBSCO) database.
Data were collected from 12 graduate students of Nursing Department and Healthcare Administration and Management Department through various qualitative data collection techniques, including usability test, think-aloud, questionnaires and observation. The usability criteria includes effectiveness, efficiency, adaptability and user satisfaction. In general, students’ attitudes towards the effectiveness and adaptability of Medline with full text (EBSCO) database are positive;however, students’ attitudes towards efficiency are negative and most of students have the worst performance in using MeSH.
This study recommends improve design of Medline with full text (EBSCO) database, including simplifying the database functions, transiting the users’ keywords languages automatically into what database can understand, easily fulltext downloading paths, giving more user guide information, clarifying the linking paths between pages; and furthur, using keyword search with Boolean and limits functions to help access more precise information, concentrating on MeSH instruction and enhancement of database system stability and user’s English abilities .


摘要 II
ABSTRACT V
表 次 VIII
圖 次 IX
第一章 緒論 1
第一節 研究背景 1
第二節 研究目的 2
第三節 研究限制 2
第四節 名詞解釋 3
第二章 文獻分析 5
第一節 醫護領域資訊使用研究 5
第二節 好用性及系統評估 9
第三節 醫學資訊系統研究介紹 20
第三章 研究設計與實施 25
第一節 研究設計 25
第二節 研究步驟 29
第四章 研究結果與分析 33
第一節 個人基本資料分析 33
第二節 好用性任務分析 37
第三節 好用性問卷結果分析 68
第四節 討論 74
第五章 結論與建議 75
第一節 研究結論 75
第二節 資料庫功能規劃及使用建議 78
第三節 未來研究建議 80
參考文獻 83
附錄一 EMAIL招募內容 93
附錄二 個人基本資料問卷 94
附錄三 好用性測試聲明書 96
附錄四 好用性測試任務 97
附錄五 SYSTEM USABILITY SCALE量表 98
附錄六 資料庫效能、效率及可適應性調查表 99



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