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研究生:陳幸宜
研究生(外文):Chen, SingYi
論文名稱:工作滿意與組織公民行為之關係 -以組織認同為中介變項
論文名稱(外文):The Relationship between Job Satisfaction and Organizational Citizenship Behavior-Organizational Identification as a Mediator
指導教授:楊新生楊新生引用關係張善智張善智引用關係
指導教授(外文):Yang, SingSangChang, ShanChih
口試委員:鄭盛樹蕭仁傑
口試日期:20110530
學位類別:碩士
校院名稱:育達商業技術學院
系所名稱:企業管理所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:104
中文關鍵詞:工作滿意組織認同組織公民行為
外文關鍵詞:Job SatisfactionOrganizational Citizenship BehaviorOrganizational Identification
相關次數:
  • 被引用被引用:2
  • 點閱點閱:265
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
經濟競爭激烈的時代,組織中的工作滿意已經是重要的研究議題,員工的工作滿意提高,員工自然會協助其他同事、無條件的奉獻利於組織的組織公民行為。所以本文就工作滿意對於組織公民行為的影響-以組織認同為中介變數進行分析,本研究共計發放400份問卷,回收365份問卷,有效問卷351份,回收率87%,進行統計分析後發現,工作滿意對組織公民行為有顯著的正向影響、工作滿意對組織認同有正向影響關係、組織認同對組織公民行為有正向影響關係、組織認同具有工作滿意與組織公民行為之中介效果,可見組織中滿意的的員工產生組織認同,會自動自發地從事對組織有利的行為,因此滿意的員工會提高組織競爭力;由此可知員工滿意度對公司的影響很大,是企業必須要注重的其中一環。
In the era of economic competition, the job satisfaction plays an important role for researchers. The employee’s job satisfaction will influence the organizations and the higher the job satisfaction, the more they will help the other colleagues. Therefore, the organizational citizenship behavior (OCB) occurs. However, the researcher would like to explore that the organizational identification is a mediator between job satisfaction and OCB. The research surveyed 400 questionnaires and 351 returned. The results explored that organizational identification is the mediator between job satisfaction and OCB.
目錄 iv
圖目錄 vii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究的重要性 3
第三節 研究目的 4
第四節 研究流程 4
第二章 文獻探討 6
第一節 工作滿意 6
第二節 組織認同 23
第三節 組織公民行為 35
第三章 研究假設 50
第一節 工作滿意與組織公民行為之關係 50
第二節 工作滿意與組織認同之關係 50
第三節 組織認同與組織公民行為之關係 51
第四節 組織認同為工作滿意與與組織公民行為之中介關係 51
第四章 研究設計 53
第一節 研究架構 53
第二節 研究變項之操作性定義與測量工具 54
第三節 研究樣本及資本蒐集 56
第四節 資料分析方法 57
第五章 研究分析 59
第一節 敘述統計分析 59
第二節 效度分析 63
第三節 信度分析 70
第四節 人口統計變數與組織公民行為之實證結果 71
第五節 人口統計變數與組織認同之實證結果 74
第六節 工作滿意與組織公民行為的關聯性驗證 78
第七節 組織認同中介效果 79
第六章 結論及建議 81
第一節 研究結果與發現 81
第二節 研究限制 83
第三節 未來研究方向 83
參考文獻 84
中文部份 84
英文部份 89
附錄一 問券 102
附錄二 自傳 104

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