臺灣博碩士論文加值系統

過去研究指出良好的QWL會讓員工有更靈活、忠誠和積極的勞動力，而這些要素在提供組織競爭力時是非常必要的；良好的QWL、組織績效與差異化的競爭能力間有顯著的正向關係。雖然目前有釵h測量QWL的研究，但在非營利組織社工員QWL的測量卻很少，社工員在第一線服務時，本身就代表著這家非營利組織，過去研究又指出良好的QWL與組織表現都有顯著的關連，因此非常值得去提供非營利組織一套工具測量社工員的QWL。
本研究資料樣本為我國非營利組織社工員(n=366)，探索性(n1)與驗證性(n2)因素分析過程採用減半資料分析法(n1=185，n2=181)，研究結果為七構面架構，分別為：工作與職涯的滿足、內在的工作動機、工作與家庭的面向、工作壓力、上司的態度、同事的尊重與支持、工作決策的參與。
研究結果顯示，本研究所發展之工作生活品質量表具有適切性。從所得七個構面之間的相互關係與七個構面與工作生活品質間的關係可以得知，目前我國非營利組織社工員與其同事、上司間的關係需加強；也需提升社工員參與組織決策的機會；最後建議我國非營利組織將本量表納入定期評核工具之ㄧ，ㄧ方面可以了解目前社工員的工作生活品質狀況，二方面也可依據施測結果來推動改善計畫。

Previous research pointed out that good quality of work life (QWL) makes employees more flexible, loyal and proactive. These elements are necessary to the competitiveness organization. Good QWL has a positive association betwenn the organizational performance and difference competitiveness. Although there are many research about measuring QWL, but few research for social workers in Non-profit organization.
This research is report of a study to develop and test the psychometric properties of the QWL scale for social worker in Non-profit organization. This research used data which contains 366 social workers from Non-profit organization in Taiwan. Both exploratory(n1=185) and confirmatory(n2=181) factor analysis using split-half data sets produced a good fit and a reliable 33-item, seven-factor measurement model of QWL scale. The factor generated were labelled: Job and Career Satisfaction, Intrinsic Motivation to Work, Work-Home Interface, Stress at Work, Attitude of The Superior, Respect and Support of Colleagues and Participate in Work’s Decision.
The research finding: First, the relationship between social workers and their colleagues, supervisors of Non-profit organization need to strengthen. Second, administrators should provide the opportunity of decision to social workers. Third, We propose that the QWL scale can appropriately be used in Non-profit organizations to assess QWL of social workers.

謝 誌.........................................................................................................................i
摘 要........................................................................................................................ii
Abstract ........................................................................................................................ iii
目錄...............................................................................................................................iv
圖目錄...........................................................................................................................vi
表目錄..........................................................................................................................vii
第壹章、緒論................................................................................................................1
1.1、研究背景.......................................................................................................1
1.2、研究動機.......................................................................................................2
1.3、研究目的.......................................................................................................4
1.4、研究流程.......................................................................................................6
第貳章、文獻探討........................................................................................................7
2.1、社會工作者...................................................................................................7
2.1.1、社會工作的定義................................................................................7
2.1.2、我國社會工作者概況........................................................................8
2.1.3、非營利組織的社工員......................................................................12
2.2、工作生活品質.............................................................................................14
2.2.1、工作生活品質的源起......................................................................14
2.2.2、工作生活品質的意義......................................................................16
2.2.3、工作生活品質的構面......................................................................20
第参章、研究方法......................................................................................................27
3.1、研究對象.....................................................................................................27
3.2、問項產生.....................................................................................................27
3.3、分析方法.....................................................................................................31
3.3.1 研究樣本數討論................................................................................32
3.3.2 因素分析............................................................................................33
3.3.3 信、效度與模型配適度....................................................................35
第肆章、實證分析......................................................................................................39
4.1 問卷回收與樣本特徵...................................................................................39
4.2 非營利組織社工員工作生活品質量表問項發展.......................................42
4.2.1 題項精簡............................................................................................42
4.2.2 構面的決定與命名............................................................................47
4.2.3 信度分析............................................................................................51
4.3 驗證性因素分析...........................................................................................53
4.3.1 第一次驗證性因素分析....................................................................53
4.3.2 第二次驗證性因素分析....................................................................57
4.3.3 驗證模型的信、效度分析................................................................59
4.3.4 COMBINED 再次驗證.....................................................................62
4.4 探討非營利組織社工員工作生活品質量表...............................................67
第伍章、結論與建議..................................................................................................74
5.1 結論...............................................................................................................74
5.2 管理意涵.......................................................................................................76
5.3 研究限制.......................................................................................................78
參考文獻......................................................................................................................79
一、中文部分......................................................................................................79
二、英文部分......................................................................................................80
附錄..............................................................................................................................90

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