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研究生:邱翌凱
研究生(外文):Yi-Kai Chiu
論文名稱:心理資本、社會資本與知識分享關係之研究
論文名稱(外文):A study of the relationships among psychological capital, social capital, and knowledge sharing.
指導教授:黃瓊慧黃瓊慧引用關係
指導教授(外文):Chiung-Hui Huang
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:101
畢業學年度:100
語文別:中文
論文頁數:127
中文關鍵詞:心理資本社會資本知識分享態度知識分享意圖
外文關鍵詞:Psychological capitalSocial capitalKnowledge sharing attitudeKnowledge sharing intention
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「知識」是組織創造價值的重要資源。許多經理人與學者亦指出,員工對知識分享的態度為知識管理是否成功的一項關鍵要素。此外,隨著全球化市場的競爭,管理者也認知到員工的心理資本是組織獲得競爭優勢的重要來源,且知識的分享也建立在人際關係基礎上,個人的社會網絡是分享知識的關鍵媒介。故本研究以社會認知理論與理性行動理論架構為基礎,將社會資本視為環境變項、心理資本視為個人人口統計變項、知識分享意圖視為行為變項,試圖探討心理資本是否會透過知識分享態度進而影響知識分享意圖。另外,本研究納入社會資本作為調節變項,探討員工知識分享態度與知識分享意圖之間的關係,是否會因為社會資本的調節而有所改變。
本研究以國營轉民營的企業為研究對象,利用問卷調查法進行資料的蒐集,共獲得有效問卷490份。研究結果發現:
一、 心理資本與知識分享意圖間具有顯著的正向關係。
二、 知識分享態度與知識分享意圖間具有顯著的正向關係。
三、 知識分享態度中介了心理資本與知識分享意圖間的關係。
四、 社會資本之關係面與認知面對於知識分享態度和知識分享意圖間具有顯著正向調節效果。
本研究結果指出員工之心理資本與社會資本對於提升知識分享之機制,同時也提出相關之管理實務建議,供國營轉民營之機構及管理者參考。
Knowledge is an important resource for organizations to create their value. Many managers and scholars also pointed out that employees’ knowledge sharing attitude is one of the key elements of knowledge management. In addition, managers also recognize that employees' psychological capital is an important source for organizations to gain a competitive advantage in the globalization market. Moreover, knowledge sharing is established on the basis of interpersonal relationships, and an individual's social network is the key medium for sharing knowledge. Drawing on the social cognitive theory and theory of reasoned action, this study suggests social capital as the environmental variables, psychological capital as the personal variables, and knowledge sharing intention as the behavioral variables, and attempts to explore whether psychological capital affect knowledge sharing intention through knowledge sharing attitude. In addition, the research includes social capital as a moderator to explore the moderating effect of the relationship between knowledge sharing attitudes and knowledge sharing intention.
In this study, employees in the privatization enterprises were the research samples and a total of 490 valid samples were collected. The results of this study were described as follows:
1. There is a significant positive relationship between psychological capital and knowledge sharing intention.
2. There is a significant positive relationship between knowledge sharing attitude and knowledge sharing intention.
3. Knowledge sharing attitude mediates the relationship between psychological capital and knowledge sharing intention.
4. There are significant positive moderating effects of social capital-relational dimension and social capital-cognitive dimension on the relationship between knowledge sharing attitude and knowledge sharing intention.
This study indicates the mechanism of employees’ psychological capital and social capital on enhancing knowledge sharing. In addition, the article also suggests the management practices for the privatization enterprises and their managers.
誌謝 i
中文摘要 ii
英文摘要 iii
目錄 iv
表目錄 v
圖目錄 vii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第二章 文獻探討 5
第一節 理性行為理論 5
第二節 社會認知理論 9
第三節 知識分享 12
第四節 心理資本 25
第五節 社會資本 37
第六節 各研究變項間關係的推論 47
第三章 研究設計與方法 54
第一節 研究架構 54
第二節 研究假設 56
第三節 研究變項之操作型定義與衡量工具 58
第四節 研究對象與資料收集過程 67
第五節 樣本特性分析 68
第六節 資料處理與分析方法 71
第四章 研究結果 73
第一節 各研究變項之描述分析 73
第二節 信度分析 74
第三節 個人人口統計變項在各研究變項間之差異性分析 75
第四節 各研究變項間之相關分析 82
第五節 各研究變項間之迴歸分析 85
第六節 研究假設結果彙整 98
第五章 討論與建議 100
第一節 理論意涵 100
第二節 管理實務意涵 103
第三節 研究限制與未來研究建議 107
參考文獻 109
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