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研究生:許耀仁
研究生(外文):HSU, YAO JEN
論文名稱:新任主管與團隊成員異質性、團隊凝聚力、團隊缺席率關係之研究
論文名稱(外文):Relationship among Dissimilarity of Managers to Team Members, Group Cohesion and Absenteeism
指導教授:董玉娟董玉娟引用關係
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:100
畢業學年度:100
語文別:中文
論文頁數:83
中文關鍵詞:人格特質異質性人口異質性價值觀異質性團隊凝聚力團隊缺席率
外文關鍵詞:Personality HeterogeneityPeople HeterogeneityGroup Values HeterogeneityGroup CohesionGroup Absence
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  現今企業組織因變革而進行領導者更迭實為常事,而團隊都是具有相互依賴、分攤結果責任等特質的工作單位,且企業多以團隊學習、成長、合作亦或績效來評估組織內團隊的競爭力。然而,相互依賴乃是團隊的重要特質,且就一般而言,在團隊帶領與磨合上,領導者實扮演著極為關鍵的角色。因此,本研究參考過去學者的研究,針對具有新任主管的工作部門為研究對象,以團隊人格特質異質性、人口異質性以及價值觀異質性為自變項,團隊缺席率為依變項,並將團隊凝聚力視為中介角色,以製造業之間接部門及單位為對象,發出問卷305份,其中包含47份主管問卷,以及258份部屬問卷,共計47個工作團隊。最終收回43單位共計238份問卷,工作單位回收率為91.5%,個人回收率為 78%。剔除無效問卷後,最終有效樣本為41個工作單位,共計218份問卷,單位有效回收率為95.3%,個人有效回收率為91.6% 。
研究結果如下:
一、團隊人格特質的宜人異質性對團隊凝聚力較明顯影響。
二、團隊凝聚力的確有助於降低團隊缺席率。
三、團隊凝聚力對團隊人格特質異質性、人口異質性與團隊缺席率間只具部份中介效果。
關鍵字:人格特質異質性、人口異質性、價值觀異質性、團隊凝聚力、團隊缺席率
The changes of leaders from management departments are commonly seen in the enterprises nowadays due to company reformations. As interdependence and co-responsibility are characteristics of each working group, the enterprises tend to evaluate the competency within the internal groups based on group-learning, group-collaboration and achievements. However, the interdependence is the most important feature of the group. In general, the leader plays the most crucial role in guiding the group during the run-in period.
Hence, this study based on related literature is targeting the newly-employed leaders whose experiences on the position are less than a year. The designed independent variables of the questionnaire are group personality heterogeneity, people heterogeneity and group values heterogeneity. The dependent variable is the group absence, and the mediation effect is the group cohesion.
In this study, 305 questionnaires were passed out to 47 groups from the indirect departments of manufacturing industries, including 47 leaders and 258 followers. 238 questionnaires from 43 groups were returned. The overall response rate is 91.5% for the indirect departments and 78% for the individuals. The final valid questionnaires are 218 from 41 groups. The effective response rate is 95.3% for the indirect departments and 91.6% for the individuals.
The findings of the study are as followed:
1.The appetence heterogeneity of group personality has more impact on group cohesion.
2.The group cohesion is conducive to reduce the group absence rate.
3.The mediation effect of group cohesion toward personality heterogeneity, people heterogeneity and group absence is partial.
Key Words : Personality Heterogeneity, People Heterogeneity, Group Values Heterogeneity , Group Cohesion, Group Absence
中文摘要 -------------------------------------------------i
英文摘要 ------------------------------------------------ii
致謝 -----------------------------------------------iii
目錄 ------------------------------------------------iv
表目錄 -------------------------------------------------v
圖目錄 ------------------------------------------------vi
第一章 緒論----------------------------------------- 1
第一節 研究背景與動機------------------------------ 1
第二節 研究目的----------------------------------- 3
第三節 研究流程----------------------------------- 4
第二章 文獻探討------------------------------------- 5
第一節 團隊異質性----------------------------------- 5
第二節 團隊凝聚力----------------------------------- 21
第三節 缺席率--------------------------------------- 27
第四節 假設推導------------------------------------- 30
第三章 研究方法------------------------------------- 39
第一節 研究架構------------------------------------- 39
第二節 研究變項與衡量工具---------------------------- 40
第三節 研究對象與樣本分析---------------------------- 43
第四節 統計分析方法---------------------------------- 46
第四章 實證分析-------------------------------------- 48
第一節 團體資料內部一致性檢定-------------------------- 49
第二節 相關分析-------------------------------------- 50
第三節 迴歸分析-------------------------------------- 52
第四節 研究驗證結果----------------------------------- 57
第五章 結論與建議------------------------------------- 58
第一節 研究結論--------------------------------------- 59
第二節 實務意涵與建議---------------------------------- 61
第三節 研究限制與研究建議------------------------------ 63
參考文獻 ---------------------------------------------- 65
中文部份 ---------------------------------------------- 65
英文部份 ---------------------------------------------- 70
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