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研究生:李建宏
研究生(外文):Lee, Chi-Hun
論文名稱:探討雲端醫療Apps採用行為意圖研究-以醫院掛號服務為例
論文名稱(外文):Factors Affecting Intentions to Use Mobile Healthcare APP:Hospital Appointment Scheduling Service
指導教授:張銀益張銀益引用關係
指導教授(外文):Chang,Yin-Yih
口試委員:李慶長林淑瓊
口試委員(外文):Lee, Ching-ChangLin, Shu-Chiung
口試日期:2014-06-13
學位類別:碩士
校院名稱:輔仁大學
系所名稱:資訊管理學系碩士在職專班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:102
中文關鍵詞:醫療APP、知覺有用性、人際影響、網路口碑、醫院商譽、系統品質、資訊品質、行為意圖
外文關鍵詞:Medical APP, Perceived Usefulness, Interpersonal Influence, Networking Reputation, Bussionss Reputation, System Quility, Information Quility, Behavior Intention
相關次數:
  • 被引用被引用:5
  • 點閱點閱:978
  • 評分評分:
  • 下載下載:127
  • 收藏至我的研究室書目清單書目收藏:5
隨著智慧型手持行動裝置的進步,改變消費者既有之生活型態與使用習慣。各醫療院所也開始在手機的應用服務上,發展許多的醫療APP,借此節省等待醫療服務時間,提高醫療單位的效率。本研究針對討論醫療App的採用,擬以知覺有用性、使用者態度、人際影響、網路口碑、醫院商譽、主觀規範,結合系統品質、資訊品質構面,來研究對使用意圖的影響。
本研究採問卷調查法,以使用過智慧型手機或有就醫經驗的個體為研究對象,使用結構方程式來探索構面之間的影響關係。研究成果如下:1. 受訪者認為醫療院所APP最需要提供的功能為看診進度、行動掛號、掛號查詢、門診資訊查詢與用藥資訊查詢,目前各級醫院的APP對用藥資訊查詢功能的提供還不充分。2. 知覺有用性對使用者態度有顯著性的正向影響,進而對使用意圖有顯著性的正向影響。顯示對於一般大眾來說,要吸引使用者使用醫療Apps,就必須提出讓使用者認為有用APP功能。3. 人際影響對主觀規範有顯著性的正向影響,進而對使用意圖有顯著性的正向影響。受訪者普遍認為在有醫療的需求上,朋友、同儕或家人使用特定醫療院所醫療APP的經驗會影響自己使用該醫療院所APP的意願。4. 網路口碑對使用者的影響,以「會相信具有公信力單位(如醫療雜誌或醫療推薦網站)對各家醫院醫療APP的網路評論訊息」為最高。
During the information technology has increased in the smart handheld mobile devices, its APP had changed consumer’s lifestyles and habits. Various hospitals begun to provide hers medical APP, and it can improve the efficiency of hospital service. This study applies perceived usefulness, user attitudes, interpersonal influence, networking reputation, goodwill hospital, and subjective norms, combined with system quality, information quality dimensions to discuss the use-intention of medical App.
The results are listed as below: 1. Schedule visits, mobile registration, registration inquiries, information query in medication and drug are the important function. But most medical App is not support drug information inquiries. 2. Perceived usefulness has a notably positive effect on user attitude, and user attitude have notably positive impact on use-intention. From the general public, the main concerns of medical Apps are capable of solving medical problem. 3. Interpersonal influence has a notably positive impact on subjective norms, and subjective norms have a notably positive impact on use-intention. 4. What impact user intention in networking reputation? People tend to trust comment by a credible unit (such as medical journals or medical recommendation site).

表次 ii
圖次 iv
第壹章 緒 論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 4
第四節 研究流程 5
第貳章 文獻探討 6
第一節 台灣醫療APP現況 6
第二節 台灣醫療院所之醫療App功能 22
第三節 醫療服務相關研究 34
第四節 科技接受模型與計畫行為理論 36
第五節 系統品質與資訊品質 41
第參章 研究方法 44
第一節 研究架構 44
第二節 研究假說 45
第三節 變數定義與衡量 47
第四節 研究設計 52
第五節 前測 54
第肆章 資料分析與檢定結果 56
第一節 基本資料分析 56
第二節 問項之平均值與標準差 60
第三節 信度與效度分析 66
第四節 假說檢定結果 68
第五節 小結 72
第伍章 結論與討論 74
第一節 研究成果 74
第二節 學術上的貢獻 76
第三節 實務上的建議 77
第四節 研究限制 77
第五節 未來的研究方向 78
參考文獻 79
附錄一、探討雲端醫療Apps採用行為意圖研究問卷 96
參考文獻
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22.健康同學會APP,2014,取自:
https://play.google.com/store/apps/details?id=com.ebc.healthy&hl=zh-TW


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