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研究生:蔡宜婷
研究生(外文):Tsai, Yi-Ting
論文名稱:組織價值契合度、職場關係品質與工作敬業心關係之研究
論文名稱(外文):A Study of the Relationship among the Fit of Personal-Organizational Values, Workplace Relationship Quality, and Job Engagement
指導教授:王湧泉王湧泉引用關係
指導教授(外文):Wang, Yung-Chuan
口試委員:高義展黃建榮黃佳純王湧泉
口試委員(外文):Gao, Yi-ZhanHuang, Chien-JungHuang, Jie-TsuenWang, Yung-Chuan
口試日期:2015-06-26
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:111
中文關鍵詞:組織價值契合度職場關係品質工作敬業心
外文關鍵詞:Fit of Person-Organization ValuesWorkplace Relationship QualityJob Engagement
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現今世界經濟的發展主要是仰賴知識的擴散以及應用,在此知識經濟的時代中,人才無疑是企業最寶貴的資源。
因此,員工的工作態度是企業發展的關鍵因素。企業主必須著力於建構一個可以使員工產生認同感以及工作敬業心的職場,促使員工提升其工作效率,並且願意全心的為企業奉獻專業。
本研究以全職工作者為研究對象,分析其組織價值契合度與職場關係品質對工作敬業心之影響,並進一步探討組織價值契合度透過職場關係品質而影響工作敬業心。
本研究採用問卷調查法,共發出420 份問卷,有效問卷396 份。研究結果發現:
一、價值契合度對工作敬業心具有顯著正向影響。
二、價值契合度對職場關係品質具有顯著正向影響。
三、職場關係品質對工作敬業心具有顯著正向影響。
四、職場關係品質對價值契合度與工作敬業心之關係具有顯著部分中介效果。
五、價值契合度、職場關係品質與工作敬業心會因人口變項之不同而有部分顯著差異。

Nowadays, the development of world economy is basically rely on knowledge spreading and application.
In this period of knowledge economy, the personnel is the most important treasure. For the reason the employees’ attitude is the key point of a company's development.
Employers have to focus on building an environment that can makes all the employee dedicated and recognized, then makes the employee be efficient and work hard for their companies.
This research is to analyze the effect of job engagement by the fit of person-organization values and workplace relationship quality.
Data were obtained from the employee who has full-time job. 396 are effective of 420 questionnaires. The result as follow:
1.The fit of person-organization values have positive effect to the job engagement.
2.The fit of person-organization values have positive effect to the workplace relationship quality.
3.The workplace relationship quality has positive effect to the job engagement.
4.The workplace relationship quality has positive effect to the fit of person-organization values and the job engagement on mediation.
5.According to the demographic variables, the fit of person-organization values, workplace relationship quality, and job engagement would have apparently difference.
Keywords:Fit of Person-Organization Values, Workplace Relationship Quality, Job Engagement

摘要I
AbstractII
致謝III
目錄IV
表目錄VI
圖目錄VII
第一章 緒論1
第一節 研究動機1
第二節 研究目的4
第三節 研究流程5
第二章 文獻探討6
第一節 工作敬業心6
第二節 組織價值契合度15
第三節 職場關係品質25
第四節 各變項間的關係討論34
第三章 研究方法40
第一節 研究架構40
第二節 研究假設41
第三節 研究變項之操作性定義與衡量工具42
第四節 研究對象與調查方法47
第五節 資料分析方法51
第六節 量表因素分析與信度分析53
第四章 實證分析58
第一節 各變項之描述性統計分析58
第二節 各變項之相關分析61
第三節 各變項之迴歸分析63
第四節 人口統計變項與各變項間之差異性分析68
第五節 研究假設之驗證結果75
第五章 結論與建議76
第一節 研究結論76
第二節 管理意涵與管理實務建議82
第三節 研究限制與後續研究建議85
參考文獻87
一 中文部分87
二 英文部分91
附錄 問卷 101

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