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研究生:林志鴻
研究生(外文):Lin,Chih-Hung
論文名稱:電腦中介傳播軟體(CMC)對資訊系統專案之團隊績效影響研究
論文名稱(外文):A Study of Team Performance of Information System Project Impacted by Computer Mediated Communication Software
指導教授:張銀益張銀益引用關係
指導教授(外文):Chang, Yin-yih
口試委員:李慶長林淑瓊
口試委員(外文):Lee, Ching-changLin, Shu-Chiung
口試日期:2015-06-13
學位類別:碩士
校院名稱:輔仁大學
系所名稱:資訊管理學系碩士在職專班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:133
中文關鍵詞:電腦中介傳播(CMC)軟體溝通互動信任關係網絡工作績效
外文關鍵詞:computer mediated communication (CMC)CommunicationInteractivityMutual trustRelationshipWork performance
相關次數:
  • 被引用被引用:3
  • 點閱點閱:673
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  • 下載下載:70
  • 收藏至我的研究室書目清單書目收藏:0
隨著現代新興科技的進步促使各種電腦中介傳播(CMC)軟體迅速發展,銀行業者如何選擇適當的資訊溝通工具作為資訊專案團隊的溝通媒介以及透過使用CMC軟體對專案團隊的工作績效影響。
本研究以即時通訊軟體、Email軟體、社群網路網站和知識分享平台為自變項,對溝通過程、互動、關係網絡、溝通品質、互相信任和工作績效的影響進行研究,對銀行資訊專案人員採用問卷調查方法,並回收244份有效問卷。
本研究有以下三點研究成果與發現:
1、透過電腦中介傳播(CMC)軟體會使溝通過程中產生有效的溝通品質,並透過良好的互動和關係網絡,使專案團隊產生互相信任的氛圍,進而增加團隊的工作績效。
2、人員若是分屬不同家公司的資訊專案,在溝通過程中因為異地的情況會有多種溝通格式和多種來源,在透過使用電腦中介傳播(CMC)軟體會增加溝通品質。
3、資訊專案團隊在透過使用電腦中介傳播(CMC)軟體時進行溝通互動時,若提高團隊的溝通品質和信任程度,也會正向增強工作績效。
With the rapid development of new technology to promote the progress of modern variety of computer mediated communication (CMC) software, bankers how to select the appropriate communication of information as a tool of information and using CMC software performance impact on the project team's work.
In this research, uses instant messaging software, Email software, social networking and knowledge platform for the independent variables, on the research to the influence that process of communication, interaction, relationship, communication quality, mutual trust and work performance. Uses the questionnaire survey method to the information project personnel and recovering 244 valid questionnaires.
In this research, the following three research :
1.Through computer mediated communication (CMC) software makes the communication process to produce effective communication quality and through good interaction and relationship, enables project team to produce mutual trust, thereby increasing the team's work performance.
2.If personal belonging to different company information projects, in the communication process because there will be a variety of communication formats and a variety of sources situation in different places, through the use of computer mediated communication (CMC) software can increase communication quality.
3.When information project team through the use of computer mediated communication (CMC) software to interactive and communication, if raise communication quality and mutual trust degree of team, also can to the enhancement work performance.
目 錄

表 目 錄 ix
圖 目 錄 xii
第壹章 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究流程 3
第貳章 文獻探討 5
第一節 銀行業務與軟體介紹 5
第二節 銀行軟體之專案開發 16
第三節 軟體開發專案管理 19
第四節 團隊績效模式 35
第五節 溝通科技的發展與相關研究 38
第參章 研究方法 58
第一節 研究架構 58
第二節 研究假說 59
第三節 變數定義與衡量 64
第四節 研究設計與資料分析方法 69
第五節 問卷前測設計 71
第肆章 資料分析 75
第一節 樣本敘述性統計分析 75
第二節 研究構面問項分析 84
第三節 信度與效度分析 90
第四節 研究假說檢定結果 92
第五節 小結 98
第伍章 結論 100
第一節 研究結論 100
第二節 學術上的貢獻 101
第三節 實務上的建議 102
第四節 研究限制與未來研究方向 103
參考文獻 104
附錄一、問卷 126

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