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研究生:黃惠敏
研究生(外文):Hui-Min, Hung
論文名稱:員工協助方案與員工缺席率關係之研究- 以單位工作滿意度為中介變項
論文名稱(外文):Employee Assistance Programs and Absenteeism-The Mediating Effect of Unit Job Satisfaction
指導教授:董玉娟董玉娟引用關係
指導教授(外文):Yu-Chuan, Tung
口試委員:李俊賢陳必碩董玉娟
口試委員(外文):Chun-Hsien, LeePi-So, ChenYu-Chuan, Tung
口試日期:2015-06-04
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:111
中文關鍵詞:員工協助方案缺席率單位工作滿意度
外文關鍵詞:Employee Assistance Programs utilizationAbsenteeism rateUnit Job Satisfaction
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員工是企業的重要資產,因此對於員工的照顧與福利制度是企業需多加注意的部分,根據研究顯示,組織導入員工協助方案可為組織帶來正向的提升效果,如降低員工的缺席率、提升員工的工作滿意度等。
  本研究探討員工協助方案使用率、缺席率及單位工作滿意度三者之間的關聯性,並探討單位工作滿意度是否對員工協助方案與缺席率具有中介果。
  本研究透過問卷調查的方式,以台灣地區有實施「員工協助方案」企業之員工為研究對象,總計發放570份問卷,回收516份,有效問卷502份,有效問卷回收率88.07%。
  本研究使用SPSS12.0分析軟體,透過敘述性統計、皮爾森相關分析、簡單迴歸與階層迴歸分析等方法進行各項研究假設之檢定,結果發現:
一、 員工協助方案對缺席率有顯著影響。
二、 員工協助方案對單位工作滿意度有顯著影響。
三、 單位工作滿意度在員工協助方案與缺席率之關係具有顯著中介效果。
Employees are important assets of the enterprise. However, the care and welfare that company offer to employees is a part the enterprise need to pay more attention on. According the past research, when organization guide the Employee Assistance Program, that can bring positive effect. For example, to reduce absenteeism rate and to increase job satisfaction of employee.
  This research aims to discuss the relationships among employee assistance programs utilization, absenteeism rate and unit of job satisfaction.
We also discuss the mediating effect of unit job satisfaction on the relationships between employee assistance programs and absenteeism rate.
  Questionnaire survey was used to collect data, this study did a research the subjects are the staffs in governmental offices or private institutes which have been practiced employee assistance programs. Issued total 570 questionnaires, 516 returned, 502 are valid, and returned rate is about 88.07%。
  By conducting SPSS 12.0 analysis Software and Data Analysis Methods to study the hypothesis, the following theories were found:1. Employee Assistance Programs utilization has a significantly effect on Absenteeism rate. 2. Employee Assistance Programs utilization has significantly effect on Unit Job Satisfaction. 3. Unit Job Satisfaction has a mediating effect on the relationships between Employee Assistance Programs utilization and Absenteeism rate.


目錄
中文摘要 i
Abstract ii
謝誌 iii
目錄 iv
表目錄 vi
圖目錄 vii
第一章 緒論 1
第一節研究動機與背景 1
第二節研究目的 4
第三節研究流程 5
第二章文獻探討 6
第一節員工協助方案 6
第二節單位工作滿意度 28
第三節缺席率 33
第四節各變項之關係 44
第三章研究方法 48
第一節研究架構 48
第二節研究假設 49
第三節研究變項之操作性定義與衡量工具 50
第四節研究對象與抽樣方法 57
第五節資料分析方法 58
第六節量表因素及信效度分析 60
第七節樣本描述性統計 63
第四章資料分析與結果 66
第一節各變項之描述性統計 66
第二節研究各變項之相關分析 70
第三節各研究變項之迴歸分析 73
第四節研究假設驗證之結果 80
第五章結論與建議 81
第一節研究結論 81
第二節管理實務 84
第三節研究限制與建議 86
參考文獻 89
一、 中文部分 89
二、 英文部分 92

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