臺灣博碩士論文加值系統

隨著稅務行政工作之複雜化，稅務機關員工職涯滿足的影響因素，對於所屬稅務機關是個相當重要的議題。故本研究以財政部高雄國稅局員工為對象，探討其對主管服務領導的認知和心理賦權對於職涯滿足之影響。研究方法係問卷調查法，共發出403份問卷，回收有效問卷317份，有效回收率為78.7%。所得資料以描述性統計分析、因素分析、Pearson積差相關與層級迴歸分析等統計方法加以分析。研究結果歸結如下：
一、服務領導對職涯滿足具有正向顯著影響。
二、服務領導之建立願景和相互信任等構面對職涯滿足皆具有正向顯著影響。
三、服務領導對心理賦權具有正向顯著影響。
四、服務領導之賦權他人、建立願景和相互信任等構面對心理賦權皆具有正向顯著影響。
五、心理賦權對職涯滿足具有正向顯著影響。
六、心理賦權在服務領導對職涯滿足的關係上具有中介效果。
七、心理賦權在服務領導之建立願景和相互信任構面對職涯滿足的關係上具有中介效果。

Along with the complexity of the tax administration, factors impacting employees’ career satisfaction are very important issues for the tax authorities. Consequently, this study targets on employees working in National Taxation Bureau of Kaohsiung, Ministry of Finance, and explores the impact of servant leadership and psychological empowerment on career satisfaction. The research method is the approach of questionnaire survey. A total of 403 questionnaires were distributed and 317 valid questionnaires were returned, with the effective rate of 78.7%. The collected data were analyzed by descriptive statistics, factor analysis, Pearson correlation and hierarchical regression analysis, etc. The results are showed as follows:
1. Servant leadership and its factors, vision and trust, have a positive significant impact on career satisfaction.
2. Servant leadership and its factors, empowerment, vision and trust, have a positive significant impact on psychological empowerment.
3. Psychological empowerment has a positive significant impact on career satisfaction.
4. Psychological empowerment partially mediates the relationship between servant leadership (and its factor vision) and career satisfaction, but completely mediates the relationship between factor trust of servant leadership and career satisfaction.

摘要 i
ABSTRACT ii
誌謝 iii
目錄 iv
表目錄 v
圖目錄 vi
第壹章 緒論 1
第一節 研究背景及動機 1
第二節 研究目的 5
第三節 研究流程 6
第貳章 文獻探討 7
第一節 服務領導 7
第二節 心理賦權 16
第三節 職涯滿足 25
第四節 各變項之關係推論 34
第參章 研究方法 38
第一節 研究架構 38
第二節 研究假設 39
第三節 研究變項之操作型定義與衡量方式 40
第四節 研究樣本和資料收集過程 46
第五節 資料分析方法 47
第肆章 實證分析 49
第一節 樣本描述性統計分析 49
第二節 因素與信度分析 53
第三節 相關分析 59
第四節 迴歸分析 62
第五節 中介分析 69
第六節 研究假設驗證結果 73
第伍章 結論與建議 74
第一節 研究結論 74
第二節 研究建議 77
第三節 研究限制與後續研究建議 81
參考文獻 83
一、 中文部分 83
二、 英文部分 86

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