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研究生:葉翊婕
研究生(外文):YE, YI-JIE
論文名稱:台灣高齡社會服務業之營運效率、照護品質與永續經營之研究
論文名稱(外文):Operational Efficiency, Quality of Care and Sustainability of Elderly Care Services in Taiwan
指導教授:林灼榮林灼榮引用關係
指導教授(外文):LIN, JWU-RONG
口試委員:彭作奎劉正
口試委員(外文):PENG, TSO-KWEILIU, JENG
口試日期:2017-04-29
學位類別:碩士
校院名稱:東海大學
系所名稱:國際經營與貿易學系
學門:商業及管理學門
學類:貿易學類
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:64
中文關鍵詞:高齡社會服務業隨機邊界生產函數營運效率照護品質永續經營
外文關鍵詞:Elderly Care ServicesStochastic Frontier Production FunctionOperational EfficiencyCare QualitySustainable Operation
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本文建構Cobb-Douglas隨機邊界生產函數,推估台灣高齡社會服務業之營運效率,並探究照護品質(含營運數位化、無形資產、人力結構三構面)、組織型態、規模與區位等五個構面,對技術效率及永續經營之衝擊效應。實證結果顯示:(1)居住型照顧服務與社會工作服務業二產業,呈現顯著不同效率邊界面,故需個別推估迴歸參數。(2)居住型與社工型之平均技術效率分別為0.699與0.606,顯示各存在30%與40%左右之效率提升空間。(3)居住型在營運規模及人力結構上,顯著大於社工型;反觀後者在無形資產構面,則相對高於前者。(4)五大構面對技術無效率之影響方向與幅度各有不同;其中居住型(社工型)中小企業有利於改善(惡化)技術無效率,而新創企業可顯著改善社工型無效率,但卻惡化居住型服務業。(5)無效率迴歸參數大部分呈現負值,顯示五大構面有助於提升台灣高齡社會服務業之營運效率。(6)兩產業透過深化營運數位化、無形資產及人力結構,可提高服務端之照護品質與營運效率,進而提升永續經營之績效。(7)整合本文實證結果,充分彰顯出五大構面對台灣高齡社會服務業永續經營之重要性。
This paper constructs the Cobb-Douglas stochastic frontier production function, that estimates the operational efficiency of elderly care services in Taiwan, and explores five aspects including care quality (contains operational digitization, intangible asset, human structure three aspects), organization type, size and location, probing their impact on technical efficiency and sustainable operation.
The empirical results show:
(1) Residential care services and social work services significantly show different efficiency frontiers; therefore, it is necessary to individually estimate regression parameters.
(2) The average technical efficiencies of residential care services and social work services are 0.699 and 0.606 respectively, showing the existence of 30% and 40% in their efficiency improvement space.
(3) In terms of the operation scale and human structure, residential care services are significantly larger than social work services; in contrast, in term of the intangible asset, the latter is relatively higher than the former.
(4) The five facets have different impacts on the direction and amplitude of technical inefficiency. The small and medium enterprises of residential care services (social work services) help improve (worsen) technical inefficiency; while the new ventures can significantly improve technical inefficiency of social work services, but worsen residential care services.
(5) Most of the inefficient regression parameters are negative, showing that the five aspects help to enhance the operational efficiency of elderly care services in Taiwan.
(6) Through deepening operational digitization, intangible asset and human structure can improve the care quality and operational efficiency of service side in the two industries, in order to enhance the performance of sustainable operation.
(7) Overall, this paper fully demonstrates the importance of the five aspects to the sustainable operation of elderly care services in Taiwan.

中文摘要 I
英文摘要 II
圖目錄 IV
表目錄 IV
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻回顧 6
第一節 照護品質與經營績效 6
第二節 營運類型與經營績效 9
第三節 社會責任與永續經營 10
第三章 研究設計 12
第一節 樣本選取與資料來源 12
第二節 變數定義與衡量 12
第三節 實證模型與待證假說 14
第四章 實證結果與分析 21
第一節 敘述性統計分析 21
第二節 隨機邊界生產函數推估結果 23
第三節 永續經營迴歸分析 25
第四節 永續經營績效總衝擊效果之計算 28
第五節 組織屬性差異性檢定 34
第五章 結論與研究限制 46
第一節 結論 46
第二節 管理意涵 49
第三節 研究限制 49
參考文獻 50
一、 中文文獻 50
二、 英文文獻 52
附錄 55

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