臺灣博碩士論文加值系統

作為一種全球語言，英語是職場專業人士廣泛使用的工具。本研究旨在了解職場英語之應用，以及了解台灣企業在人才培養方面的英語培訓計劃。本研究採用質化方式，共七名秘書與行政管理人士參與半結構的訪談。
研究結果首先確認英語的角色與應用，並提出了EPD（英語即專業發展）模型，以三層同心圓表示，外圈是EGC（一般英語），中間為ESP（專業英語），核心為英語的新定位：EPD。再者，在企業的人才發展語言政策方面，無論是提供英語培訓計劃或者在招聘中設置英語門檻，這兩種不同之模式之最終目的都是EPD。英語在職場的角色已不再是一般應用，而是專業應用。
研究結果並顯示在職場上英語讀寫能力比聽講能力更常用到；且email是職場專業人士最常使用的溝通管道。因此， emails應納入ESP課程，結合寫作、閱讀和口說活動之溝通，以反映職場的實際情況。

As a global language, English is a universal instrument for workplace professionals. This study has sought to provide an understanding of how English is used in the workplace. It has also aimed to understand the corporate English policy by exploring the role played by English training programs in talent development. This study adopted a qualitative method, seven administrative professionals and administrators were recruited to participate in semi-structured interviews.
The results firstly identified the relation of English in/for use. An EPD (English as Professional Development) model is proposed to represent the position of English by three layers. The first layer is EGC (English for General Communication), the second layer is ESP (English for Specific Purposes), and the core is a new role of English—EPD. Further, regarding the corporate language policy, most companies provided English training programs or established a English criterion in recruitment. These dual directions aimed at the same convergence: EPD. The role of English at workplace is shifting toward professional use, and away from overly general use.
The results also revealed English writing and reading skills were performed more than listening and speaking skills in the workplace, and emails were the most common communication tool. Therefore, the tasks of communication, particularly writing and reading emails and their pre-and-post communications, which involve writing, reading and oral communication activities, should be highlighted in ESP courses as an integrated objective.

ABSTRACT (Chinese) i
ABSTRACT (English) ii
ACKNOWLEDGEMENT iii
TABLE OF CONTENTS iv
Chapter 1 INTRODUCTION 1
Chapter 2 LITERATURE REVIEW 8
2.1 English for Specific Purposes (ESP) 8
2.1.1 Origins of ESP 9
2.1.2 Definitions of ESP 9
2.1.3 Areas of ESP 12
2.1.4 Professional development 15
2.2 Needs Analysis (NA) 17
2.2.1 Definitions of Needs 18
2.2.2 Areas of NA 20
2.3 Previous Studies on English for NNS in the Workplace 23
2.3.1 English needs for NNS in the workplace outside Taiwan 23
2.3.2 English needs for NNS in the workplace in Taiwan 27
Chapter 3 METHODOLOGY 33
3.1 Research design 33
3.2 Participants’ profiles 35
3.3 Data collection procedures 37
3.4 Data analysis method 38
Chapter 4 RESULTS AND DISCUSSIONS 39
Research Question 1 39
Research Question 2 46
Research Question 3 55
Chapter 5 CONCLUSION 64
Overview and Summary of the Study 64
Pedagogical implications 67
Limitations 68
References 70
APPENDIX I 78
WORKPLACE ENGLISH TASKS 78
APPENDIX II 81
INTERVIEW QUESTIONS GUIDE AND SUMMARY OF INTERVIEWS 81
APPENDIX III 84
English as a Professional Development Scheme 84
APPENDIX IV 85
EPD Model: Relation of English in/for Use 85
APPENDIX V 86
Corporate English Training and English Entry Threshold 86
APPENDIX VI 87
Summary of Frequency and Performance of English Contact Situations 87

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