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研究生:紀宛伶
研究生(外文):Chi, Wan-Ling
論文名稱:探討即時回覆與職家衝突間的關係- 以自我規範為調節變項
論文名稱(外文):Examining the Relationship between Workplace Telepressure and Work-home Conflicts-The Moderating Role of Self-regulation.
指導教授:高國揚
指導教授(外文):Kao, Kuo-Yang
口試委員:張婉菁黃瓊誼
口試委員(外文):Chang, Wan-JingHwang, Chiung-Yi
口試日期:2018-06-21
學位類別:碩士
校院名稱:國立交通大學
系所名稱:企業管理碩士學程
學門:商業及管理學門
學類:企業管理學類
論文出版年:2018
畢業學年度:106
語文別:英文
論文頁數:41
中文關鍵詞:即時回覆的工作壓力以訊息為主的ICT工作要求自我規範職家衝突資訊及通訊科技即時通訊
外文關鍵詞:workplace telepressuremessage-based ICT demandsself-regulationwork-home conflictsICTsmessaging apps
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智慧型手機、即時通訊軟體等通訊科技的進步,大幅度地改變了人與人之間的溝通方式。資訊的交流與訊息交換也變得更加仰賴資訊及通訊科技(ICT工具)。因網路的普及化,人們更容易連接網路與取得網路資源,但也同時會產生感覺自己被期望能快速讀取或回覆郵件及訊息的心理壓力。基於ICT工具的方便性而造成可以隨時接收到工作相關訊息的現象,並且因此持續認為需要即刻回覆的心理狀態被定義為即時回覆的工作壓力。
本研究探討了以訊息為主的ICT工作要求、即時回覆工作壓力與職家衝突的主要關係,以便瞭解即時回覆工作壓力的前因與影響。又,根據角色衝突理論,本研究以自我規範做為調節變項檢驗其對ICT工作要求與即時回覆工作壓力之間的關係以及即時回覆工作壓力與職家衝突的關係。資料抽樣分為兩個階段收,樣本皆來自在台灣的全職工作員工 (N = 164)。分析結果顯示以訊息為主的ICT工作要求會正向影響即時回覆工作壓力的程度,即時工作壓力則與職家衝突有正相關。另外,較高的自我規範各別強化了ICT工作要求與即時回覆工作壓力的關係,以及即時回覆工作壓力與職業倦怠之間的關係。本研究亦提供減緩工作壓力的相關研究整理與現行關於即時回覆工作壓力的政策與法規,希望在大量使用電子郵件或即時通訊軟體處理公事的趨勢之下,員工能在家庭與工作之間取得平衡、組織及管理者能更重視高自律程度背後可能造成職場與家庭角色失衡的隱憂。
New technologies such as smartphones, instant messaging apps etc. changes the way people communicate dramatically. Both information exchange and interchanging message rely on information and communication technologies more than ever. Connecting and accessing the Internet to get online resources became easier. But workers might have psychological strain from expectation to read e-mail or reply work-related message as soon as possible. The phenomenon that work-related message can always be accessed due to the convenience of ICT, making individuals feel the urge to respond consistently is defined as workplace telepressure.
The present research investigated relationships within message-based ICT demands, workplace telepressure, work-home conflicts, in order to disclose the antecedents and consequences of workplace telepressure. Self-regulation was conducted to examine the moderating effects on the relationship between ICT demand and workplace telepressure, as well as the relationship between workplace and work-home conflicts. Time-lagged survey was completed by full-time employees in Taiwan (N=164). Analysis demonstrated that relationships within organizational message-based ICT demands, workplace telepressure, work-home conflicts were all positively related. Besides, a higher level of self-regulation may strengthen both the relationship between ICT demand and workplace telepressure, also the relationship between workplace and work-home conflicts. Regulations, policies, and solution to telepressure were provided in this study. Even usage of ICTs had been a trend, the organization still have the obligation to put efforts to help employees keep a work-life balance, particularly whom with a higher level of self-regulation.
摘要-------i
Abstract-------ii
Table of Content-------iii
Contents of Appendix-------iv
I. Introduction-------1
1.1 Background of the Study-------2
1.2 Statement of the Problem-------4
II. Literature Reviews-------6
2.1 Message-based ICT Demands-------6
2.2 Workplace Telepressure-------6
2.3 Role conflicts-------7
2.4 Consequences of Telepressure: Work-home conflicts-------8
2.5 Self-regulation-------10
III. Methodology-------13
3.1 Participants and Procedure-------13
3.2 Measures-------14
3.2 Analytic Strategy-------16
IV. Result-------17
V. Discussion-------19
5.1 Practical implications-------20
5.2 Stress management interventions-------21
5.3 Regulations regard to work-life balance and ICTs usage after-working hour-------22
5.3 Limitations-------23
5.4 Conclusion-------25
VI. Reference-------27
VII. Appendix-------37
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