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研究生:賴怡君
研究生(外文):Lai, Yi-Chun
論文名稱:探討安全特性的轉換型領導以及心理安全感與安全建言和安全遵從間的關係:檢驗容忍犯錯氛圍的調節效果
論文名稱(外文):Examining the Effects of Safety-specific Transformational Leadership and Psychological Safety on Safety Voice and Safety Compliance: A Moderating Role of Error Climate
指導教授:高國揚
指導教授(外文):Kao, Kuo-Yang
口試委員:高國揚黃瓊誼張婉菁
口試委員(外文):Kao, Kuo-YangHwang, Chiung-YiChang, Wan-Jing
口試日期:2018-06-21
學位類別:碩士
校院名稱:國立交通大學
系所名稱:管理科學系所
學門:商業及管理學門
學類:企業管理學類
論文出版年:2018
畢業學年度:106
語文別:英文
論文頁數:46
中文關鍵詞:安全特性的轉換型領導安全建言安全遵從心理安全感容忍犯錯氛圍
外文關鍵詞:safety-specific transformational leadershipsafety voicesafety compliancepsychological safetyerror climate
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本研究旨在瞭解如何提升安全建言,進而提高員工安全遵從行為,以降低職場意外和傷害的風險。基於社會交換理論,本研究提出安全特性的轉換型領導能夠提高安全建言,進而提高安全遵從。此外,工作單位的心理安全感與安全建言之間有正向關係。另外,根據訊號理論,容忍犯錯氛圍可以調節員工安全建言與安全遵從之間的關係。為了檢驗上述假設,本研究以一間位於新竹科學園區的半導體公司收集主管(N = 23)與其部屬(N = 196)配對的問卷資料。結果顯示與假設一致,即安全特性的轉換型領導與安全建言顯著正相關;安全建言與安全遵從顯著正相關;安全特性的轉換型領導透過安全建言對安全遵從產生影響;心理安全感與安全建言顯著正相關;安全建言對安全遵從的影響受到容忍犯錯氛圍調節,因此當容忍犯錯的氛圍越高時,將會強化安全建言與安全遵從間的正向關係。因此,本研究提供企業可以透過安全領導和職場安全相關的組織氛圍來營造更安全的工作環境,以獲得更好的員工安全表現。
This study investigated the antecedents of safety voice and clarified how to improve safety compliance. Building on social exchange theory, I proposed that safety-specific transformational leadership increases safety voice, leading to positive safety compliance. Psychological safety as a group level factor can be related to enhanced safety voice. Furthermore, through signaling theory, error climate can moderate the relationship between safety voice and safety compliance. To test the above assumptions, data were collected from supervisors (N = 23) accordingly with their subordinates (N = 196) within group units of a semiconductor technology company in Hsinchu Science Park (Taiwan). Results were consistent with my hypotheses that (a) safety-specific transformational leadership was significant-positively related to safety voice; (b) safety voice was positively related to safety compliance; (c) the effect of safety-specific transformational leadership on safety compliance was mediated by safety voice; (d) psychological safety was positively related to safety voice; (e) the influence of safety voice on safety compliance was moderated by error climate, such that the direct effect of safety voice on safety compliance was more positive when error climate was high than when error climate was low. Therefore, organizations can work on developing safe workplace by safety leadership and safety-related climates for expected safety outcomes.
摘要 i
ABSTRACT ii
誌謝 iii
Contents iv
Tables of Contents vi
Figures of Contents vii
Chapter 1 Introduction 1
Chapter 2 Literature Review 4
2.1. Social exchange theory and safety-specific transformational leadership 4
2.2. Safety-specific transformational leadership and safety voice 7
2.3. Safety voice and safety compliance 9
2.4. The mediating role of safety voice on the relationship between safety-specific transformational leadership and safety compliance 11
2.5. The effect of psychological safety on safety voice 12
2.6. Signaling theory and error climate 13
Chapter 3 Method 16
3.1. Participants and procedure 16
3.2. Measures 17
3.3. Analytic strategy 19
Chapter 4 Result 21
4.1. Means, standard deviations, and intercorrelations. 21
4.2. Hypotheses tests 21
Chapter 5 Discussion 23
5.1. Result explanation 23
5.2. Strengths and implications 24
5.3. Limitations and future research 26
5.4. Conclusion 27
References 28
Appendix 39
Appendix 1 39
Appendix 2 40
Appendix 3 41
Appendix 4 42
Appendix 5 43
Appendix 6 Questionnaire items 44
履歷 46
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