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研究生:鄭雅薰
研究生(外文):Cheng, Ya-Hsun
論文名稱:探討指導他人、職業倦怠、工作滿意度與組織公民行為之關係:檢驗徒弟任務表現與工作滿意度之調節作用
論文名稱(外文):Relationships among Mentoring Others, Burnout, Job Satisfaction and Organizational Citizenship Behavior: Investigating the Moderating Roles of Protégés’ Task Performance and Job Satisfaction
指導教授:高國揚
口試委員:張婉菁黃瓊誼
口試日期:2018-06-21
學位類別:碩士
校院名稱:國立交通大學
系所名稱:管理科學系所
學門:商業及管理學門
學類:企業管理學類
論文出版年:2018
畢業學年度:106
語文別:中文
論文頁數:49
中文關鍵詞:指導他人職業倦怠工作滿意度組織公民行為任務表現
外文關鍵詞:mentoring othersburnoutjob satisfactionorganizational citizenship behaviortask performance
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僅管大多數研究都專注於指導功能對徒弟的影響,卻鮮少討論指導他人對其導師本身能獲得的好處。因此本研究探討指導他人、導師職業倦怠、導師工作滿意度與其組織公民行為之間的關係,也討論徒弟任務表現與工作滿意度對此關係的調節效果。研究過程中,針對176位導師、徒弟進行兩階段的問卷調查。結果顯示:指導他人與導師組織公民行為有正向關係,而導師職業倦怠及導師工作滿意度中介了指導他人與導師組織公民行為之間關係。除此之外,徒弟任務表現高時,指導他人與職業倦怠的負向關係更為增強,亦能增強指導他人與工作滿意度的正向關係。而當徒弟工作滿意度高時,指導他人與職業倦怠的負向關係更為增強。研究限制與未來研究建議也提及於本研究當中。
Accumulated research indicated that receiving mentor support benefits protégés’ career development and success. However, little researcher focused on the benefit of mentoring others from mentor perspectives. As such, the current study examined the relationships among mentoring others, burnout, job satisfaction, and organizational citizenship behavior. Moreover, this study investigated the moderating roles of protégés’ task performance and their job satisfaction on those relationships. The two-wave data from 176 mentor-protégé dyads were collected. The results demonstrated that mentoring others was positively related to organizational citizenship behavior. Both burnout and job satisfaction mediated the relation between mentoring others and organizational citizenship behavior. Furthermore, the results demonstrated that both the negative relationship between mentoring others and burnout and the positive relationship between mentoring others and job satisfaction were stronger when protégés’ task performance was high. In addition, the relationship between mentoring others and burnout was more negative when protégés’ job satisfaction was high compared to when protégés’ job satisfaction was low. Theoretical and practical implications of the findings are discussed.
摘要 I
Abstract II
誌謝 III
目錄 IV
表目錄 V
圖目錄 VI
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第二章 文獻探討 4
第一節 工作要求-資源模式(JD-R Model)與指導他人(Mentoring others) 4
第二節 指導他人 6
第三節 指導他人與組織公民行為(Organizational citizenship behavior) 7
第四節 指導他人、職業倦怠(Burnout)與組織公民行為 8
第五節 指導他人、工作滿意度(Job satisfaction)及組織公民行為 10
第六節 任務表現(Task performance)、工作滿意度、指導他人、導師幸福感 12
第三章 研究方法 14
第一節 研究樣本與施測程序 14
第二節 研究工具與測量方式 14
第三節 資料分析 17
第四章 研究結果 19
第一節 描述性統計 19
第二節 假設檢驗 19
第五章 結論與建議 32
第一節 結果總結 32
第二節 管理意涵 33
第三節 研究限制與未來研究 34
參考文獻 35
附錄一 第一波導師問卷 43
附錄二 第二波導師問卷 45
附錄三 第二波徒弟問卷 48
中文部分
EMBA 雜誌編輯部,2009,「在公司裡推行師徒制」,EMBA,275,檢索日期:2018 年 3 月 24 日,網址:http://www.emba.com.tw/ShowArticleCon.asp?artid=7387

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