于家琳(1999)。中介性職務之情緒勞務、情緒規則及其社會化：以廣告業務(account)人員為例(未出版碩士論文)。國立中山大學，高雄市。王承瑄、石恩、周純如、游美木、楊婷雅、馮貴琴、蘇珊梳(2014)。7位頂尖秘書教你職場行政成功術。臺北市：商業周刊。
石詠琦、上官飛鳳(2007)。行政秘書管理實務。臺北市：華立圖書股份有限公司
吳宗祐(2003)。工作中的情緒勞動：概念發展、相關變項分析、心理歷程議題探討(博士論文)。取自台灣博碩士論文系統。吳宗祐、鄭伯壎。(2003)。組織情緒研究之回顧與前瞻。應用心理研究，19，137-173。吳宗祐。(2013)。主管與部屬互動中情緒勞動：回顧、釐清、及前瞻。人力資源管理學報，13(3)，57-105。吳靖國(2010)。質性研究：從理解「人」開始。銘傳教育電子期刊，2，20-34。
呂佩勳。(2006)。位位出冠軍－餐旅經理人換人做做看。餐旅暨家政學刊，4(3)，517-533。
杜慶進(2009)。公立高級中學秘書角色期望與角色踐行之研究－以臺北市為例(碩士論文)。取自取自台灣博碩士論文系統。林天祐(2002)。教育研究倫理準則。教育研究月刊，132，70-86。胡幼慧、姚美華(1996)。質性研究─理論、方法及本土女性研究實例(初版)。高雄市：巨流圖書公司。
席汝楫(1997)。社會與行為科學研究方法。臺北市：五南圖書出版股份有限公司。
袁方(編) (2002)。社會研究方法。臺北市：五南圖書出版股份有限公司。
高之梅、危芷芬、何明洲、田意民(譯)(2010)。心理學導論。臺北市：雙業書廊。(原作者：Nolen-Hoeksema, S., Fredrickson, B.L., Loftus, G.R.,& Wagenaar, W.A.)
高淑清（2000）。現象學方法及其在教育研究上的應用。載於中正大學教育研究所主編，質的研究方法，95-132。高雄：麗文文化。
高敬文(1999)。質化研究的另類思考。載於中正大學教育研究所主編，教育學研究方法，15-19。高雄：麗文書局。
陳信憲、許銘珊。(2011)。大專校院教師情緒勞務與工作倦怠之相關研究。高雄師大學報，30，1-15。
陳曉宜(2005)。報社記者抵抗資源之研究(未出版碩士論文)。國立政治大學，台北市。游恆山(譯)(2004)。心理學(原作者：Gerrig, R.J.,& Zimbardo, P.G.)。臺北市：Pearson Education Taiwan。
游美未(2006)。秘書行政人員如何在組織中創造卓越的價值。取自http://www.secretary.org.tw/knowledge/創新卓越.htm
游美未(2006)。秘書角色的新紀元。取自 http://www.scretary.org.tw/knowledge/secretaryweek.htm
黃光玉、 劉念夏、陳清文(譯) (2004)。媒介與傳播研究方法：質化與量話研究途徑。臺北：風雲論壇。（原書Arthur A. Berger (2000). Media and Communication Research Methods: Qualitative and Quantitative Approache）
趙碧華、朱美珍編(譯) (1995)。研究方法-社會工作暨人文科學領域的運用。臺北：雙葉書廊。(原書Allen Rubin, Earl Babbie (1993). Research Methods for Social Work.)
蔡廣憲(2010)。情緒勞動對工作產出之影響─自我監控與社會支持調節效果之探討(未出版碩士論文)。國立中央大學，桃園縣。
蔣佳良(2005)。臺北市國民中學行政人員情緒勞務與學校組織文化及工作滿意之相關研究(未出版碩士論文)。國立政治大學，台北市。盧秀芳(2003)。在台外籍新娘子女家庭環境與學校生活適應之研究(碩士論文)。取自台灣博碩士論文系統。鍾倫納(2003)。應用社會科學研究法。臺北市：臺灣商務。
譚一平(2008)。我是職業秘書。大陸：機械工業出版社。
Adelmann, P. K.(1989). Emotional labor and employee well-being. Unpublished doctoral dissertation, University of Michigan, Ann Arbor.
Ashforth, B. E., & Humphrey, R. H. (1993) . Emotioal labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115.
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88-115.
Ashforth, B. E., & Tomiuk, M. A. (2000). Emotional labor and authenticity: Views from service agents. In S. Fineman (Ed.), Emotional labor and authenticity: Views from service agents: 184-203. London: Sage.
Bailey, J. (1996). Service agents, emotional labor and costs to overall customer service. Paper presented at 1th Annual Conference of the American Society for Industrial and Occupational Psychology. San Diego: April.
Davidow, W., & Uttal, B. (1990). Why you need a service strategy. Strategy and Leadership, 18(1), 10-14.
Dessler, G. (2000). Human resource management (8th ed.). Englewood Cliffs, NJ: Prentice-Hall
Eisenberg N, Cumberland A, Spinrad TL. (1998). Parental socialization of emotion. Psychological Inquiry,9: 241–273.
Erber, R., & Erber, M. W. (2000). The self-regulation of moods: Second thought on the importance of happiness in everyday life. Psychology Inquiry, 11, 142-148.
Erber, R., Wegner, D. M., & Therriault, N. (1996). On being cool and collected: Mood regulation in anticipation of social interaction. Journal of Personality and Social Psychology, 70, 757-766.
Fineman, S. (1993). Organizations as emotional arenas. In S. Fineman (Ed.), Emotion in organization: 9-35. Newbury Park, California: Sage.
Fivush, R., & Buckner, J. P. (2000). Gender, sadness, and depression: The development of emotional focus through gendered discourse. In A. H. Fischer (Ed.), Gender and emotion: Social psychological perspectives: 232–253. Paris: Cambridge University Press & Editions de la Maison des Sciences de l’Homme.
Freudenberger, H. J. (1974). Staff burnout. Journal of Social Issues, 30, 159-164
Frijda, N. H. (1986). The emotions. Cambridge, UK: Cambridge University Press.
Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95-110.
Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95-110.
Gray, R., & Smeltzer. L.(1989)著，劉明德等譯(1993)。管理學：競爭優勢(Management: The competitive edge)。台北：桂冠出版社。
Gross, J. J. (1988). The emerging field of emotion regulation: An integrated review. Review of General Psychology, 2, 271-299.
Gross, J. J. (1998). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74, 224-237.
Gross, J. J. (1999). Emotion regulation: Past, present, future. Cognition & Emotion, 13, 551-573.
Gross, J. J., & John, O. P. (2002). Wise emotion regulation. In L. F. Barrett & P. Salovey (Eds.), The wisdom in feeling: Psychological processes in emotional intelligence. Emotions and social behavior: 297-319. New York: Guilford Press.
Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348-362.
Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley, CA:University of California Press.
Isen, A. M. (1984). Towards Understanding the Role of Affect in Cognition. Handbook of Social Cognition. Wyer, R. S. & Srull, T. K. (Eds.). Erlbaum: Hillsdale, NJ. (3), pp. 179-236.
Kotler, P. (1991). Marketing management: Analysis, planning, implementation, and control. London: Prentice-Hall.
Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette(Ed.), Handbook of industrial and organizational psychology: 1297-1350. Chicago: Rand McNally.
Maslow, A. H. (1965). Eupsychian manage: A journal. Homewood, IL: Irwin.
McGrath, J. E.(1983). Stress and behavior in organization. In M. D. Dunnette(Ed.), Handbook of industrial and organizational psychology:.1351-1396. NY: John Wiley & Sons.
McGregor, D. M. (1957). The human side of enterprise. 許是祥(1979)譯，《企業的人性面》台北：中華企業管理發展中心。
Mesquita, B. 2001. Emotions in collectivist and individualist contexts. J. Personal. Soc. Psychol. 80(1):68–74
Mishler, E. G. 1986. Research Interviewing: Context and Narrative. Cambridge: Harvard University Press.
Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010.
Nolen-Hoeksema, S., Fredrickson, B., Loftus, G., & Wagenaar, W. (2009).Atkinson & Hilgard's introduction to psychology (15thed.).Cengage Learning .
Plant, E., Hyde, J., Keltner, D., & Devine, P. (2000). The Gender Stereotyping of Emotions. Psychology of Women Quarterly, 24, 81-92.
Putman, L. L., & Mumby, D. K. (1993). Organizations, emotion and the myth of rationality. In S. Fineman (Ed.), Emotion in organizations: 36-57. London: Sage.
Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. Research in Organizational Behavior, 11, 1-42.
Rafaeli, A., & Sutton, R. I. (1991). Emotional contrast strategies as means of social influence: Lessons from criminal interrogator and bill collectors. Academy of Management Journal, 34, 749-775.
Rafaeli, A.I. (1989b). When clerks meet customers: A test of variables related to emotional expression on the job. Journal of Applied Psychology, 74, 385-393.
Rafaeli, A. & Worline, M. (2001). Individual emotion in work organizations. Social Science Information, 40(1), 95-123
Sutton, R. I. (1991). Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly, 36, 245-268.
Smith, A. C., III, & Kleinman, S. 1989. Managing emotions in medical school: Students’ contacts with the living and the dead. Social Psychology Quarterly, 52: 56-69.
Spencer, S., & Rupp, D. E. 2009. Anger, guilty, and conflicted: Injustice toward coworker heightens emotional labor through cognitive and emotional mechanisms. Journal of Applied Psychology, 94: 429-444.
Stanton, W. J., Etzel, M. J., & Walker, B. J. (1991). Fundamentals of marketing(9th ed.). New York: McGraw-Hill.
Taylor, S. E. (1991), “Asymmetrical Effects of Positive and Negative Events: The Mobilization-Minimization Hypothesis,” Psychological Bulletin, 110(1), 67-85.
Wharton, A. S.(1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20, 205-232.
Wharton, A. S., & Erickson, R. J. (1993). Managing emotions on the job at home: Understanding the consequences of multiple emotional roles. Academy of Management Review, 18, 457-487.
Sean Huang(2014年12月30日)。逼哭秘書、嚇跑公務員...柯P管理風格對台北市真的是好事嗎。商業周刊，取自http://www.businessweekly.com.tw/KBlogArticle.aspx?id=10616
元培科技大學(2008年10月10日)。辦公室助理、行政助理、業務助 理、部門秘書、執行秘書、機要 秘書、總經理特助、董事長特助。元培科技大學企業管理學系(所)-最新消息，取自http://edoc.ypu.edu.tw:8080/case8/te10/%E4%B8%89%E3%80%81%E5%B0%87%E5%8B%95%E6%85%8B%E7%B6%B2%E9%A0%81%E8%BD%89%E6%88%90PDF%E6%AA%94/8%E6%9C%8813%E6%97%A5/te100813018.pdf
台北市專業秘書暨行政人員協會，2005年 秘書工作現況調查與分析http://www.secretary.org.tw/MemberKnowedgeContent.aspx?ArticleNo=8
吳凱琳，張皓雲(2014年7月24日)。 辭職不是我的錯！讓人一心想離職的7種機車老闆。天下雜誌，取自 http://www.cw.com.tw/article/article.action?id=5060001#
沈方正(2011年10月)。秘書啊！秘書。Cheers快樂工作人雜誌，取自http://www.cheers.com.tw/article/article.action?id=5027156
財團法人中華工商研究院，【秘書職能】專業秘書暨行政人員實務訓練班-系列II http://www.cicr.edu.tw/edu/index.php?&p=2&do=course&id=315
蔡麗瓊(2011年7月)。認清5大優勢 掌握3大能力。雜誌櫃，取自http://mag.nownews.com/article.php?mag=1-23-6795
謝育貞(2010年7月)。企業主管的決策守門員。中國文化大學推廣教育部，取自http://future.sce.pccu.edu.tw/reading/digi_reader/pages/new_kp_dtl.aspx?publication_cls_id=A001&publication_dt_uid=27a94ade-ab83-4b3a-9f8e-7bdf9a7a62b0