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研究生:范傑倫
研究生(外文):Fan, Chieh-Lun
論文名稱:360度回饋與績效改善之縱貫性實證研究
指導教授:張裕隆張裕隆引用關係
學位類別:碩士
校院名稱:國立政治大學
系所名稱:心理學系
學門:社會及行為科學學門
學類:心理學類
論文種類:學術論文
論文出版年:2001
畢業學年度:89
語文別:中文
論文頁數:89
中文關鍵詞:管理才能360度回饋績效改善自評與他評一致性自我效能知覺組織支持評量目的
相關次數:
  • 被引用被引用:33
  • 點閱點閱:680
  • 評分評分:
  • 下載下載:193
  • 收藏至我的研究室書目清單書目收藏:6
本研究乃一縱貫性之實證研究,主要目的在於探討:(1)實施360度回饋二年之成效,(2)針對不同的自評與他評一致性之主管,探討其績效改善之情形,與(3)自評改變之情況,(4)自我效能與知覺組織支持對行為改變之影響,以及(5)不同的評量目的,對主管評量之影響。本研究樣本為國內某建築業之初、中、高階主管,共計61位,研究時間長達二年。研究結果發現,執行360度回饋後,受評主管第二年之績效表現有顯著的改善;在第二年,「高估者」及「一致/低者」有顯著的績效改善,而「低估者」與「一致/高者」則無;此外,「低估者」與「一致/低者」會提高自評,而「高估者」與「一致/高者」之自評則無改變;此外,「自我效能」與「知覺組織支持」並不影響績效改善,但在單純主要效果分析中發現,高自我效能者有顯著的績效改善,低自我效能者則無;而不同的「評量目的」,確實會影響主管的評量正確性,且以「員工發展」為目的之360度回饋中的主管回饋,能有效預測受評者未來的績效表現,此外,本研究亦發現執行360度回饋後,主管之評量正確性有提高之傾向。最後,本研究並進一步指出研究之限制、後續相關研究之方向,以及企業實施360度回饋之實務建議。
摘要I
目錄II
圖目次IV
表目次V
第一章 緒論1
第一節 研究動機與目的1
第二節 名詞釋義8
第二章 文獻探討10
第一節 360度回饋與績效改善10
第二節 自評與他評一致性與績效改善16
第三節 自我效能與績效改善24
第四節 知覺組織支持與績效改善28
第五節 評量目的與評量正確性31
第六節 研究假設與研究架構35
第三章 研究方法38
第一節 組織描述38
第二節 研究樣本39
第三節 研究工具40
第四節 研究程序42
第四章 研究結果48
第一節 相依樣本T考驗48
第二節 雙因子混合設計變異數分析49
第三節 相關分析58
第五章 討論與建議60
第一節 研究假設之探討60
第二節 研究限制69
第三節 研究建議72
參考文獻76
附錄A 管理才能量表範例86
附錄B 研究問卷87
附錄C EQ工作坊89
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