臺灣博碩士論文加值系統

依據民國84年8月消防法修正公布後，緊急救護納入消防機關的工作項目之一，據101年度消防白皮書中指出，99年全國緊急救護出勤次數為更高達918,882次，100年1,003,974次，每年平均以近8.4％的速度成長，每天平均出勤次數高達2,750次，顯示全國消防機關救護量呈現逐年遞增現象，衛生署「緊急醫療管理系統」管理著數以百萬件的救護案件以及緊急救護人員的教育訓練。本研究目的在於以「系統品質、服務品質、資訊安全、使用者滿意度」等為主要改革的考量，藉此能提昇緊急救護之品質。
因此，以問卷調查方式探討，針對實際於屏東縣政府消防局，從事登錄救護案件、緊急救護技術員訓練、到院前醫療整合等，實施調查訪問。本研究推論出8個假說，研究模式構面包括：系統品質、資訊品質、資訊安全、使用便利性、使用助益、使用者滿意度。運用PLS方法進行分析統計。研究結果顯示「系統品質」、「資訊品質」、「資訊安全」、「使用便利性」與「使用助益」五個變項均會正面影響緊急醫療管理系統之「使用者滿意度」。

After the fire protection law was revised and announced in August of the 84th year of the Republic of China of basis, the urgent rescue included in one of the working projects of the fire control organ, point out in the white paper of fire control according to 101, the number of times of attendance of national urgent rescue of 1999, in order to be up to for 918,882 times, 1,003,974 times every 100 years, every annual mean grows up at the speed of nearly 8.4%, the number of times of average attendance is up to for 2,750 times every day, reveal organ''s giving first aid amount of national fire control increases progressively the phenomenon year by year, the rescue cases and the urgent rescue personnel''s education and training of millions of of management of National Health Administration '' urgent medical administrative system ''. The changes of changes and social environment with era, the internet network of information is more and more general, open several arrival of era, our country promote taking internet network as the core electronic government after the plan hard in recent years, expect to be able to improve to some extent in efficiency and service quality, lie in research purpose in order to with '' it is systematic for quality, service quality, information security, user satisfaction '',etc. for doing in the test amount of reforms main, can promote the quality of the urgent rescue by this.
So, the discussion by way of questionnaire investigation, to utilizing the urgent medical administrative system of National Health Administration of network in the bureau of fire protection of county government of the east of screen actually, engaged in log-in and give first aid the case, urgent rescue technician''s training, medical treatment is combined etc. before getting to the courtyard, investigate that visits. 8 hypothesises happen in the inference of this research, study the way and construct the surface to include: Systematic quality, information quality, information security, using convenience, using benefiting, user''s satisfaction. Use PLS (partial least squares) The method is analyzed and counted. The result of study reveals '' systematic quality '', '' information quality '', '' information security '', use convenience, and '' use, benefit '', five it becomes item to be can positive to influence urgent medical '' user''s satisfaction '' of administrative system.

中文摘要 i
英文摘要 ii
誌謝 iv
目錄 v
圖目錄 vii
表目錄 viii
一、緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 2
1.4 研究範圍及對象 3
1.5 研究架構 3
二、文獻探討 4
2.1 緊急醫療救護體系 4
2.2 緊急醫離療管理系統 6
2.3 資訊系統成功模式 16
2.4 系統品質之研究 18
2.5 資訊安全之研究 18
2.6 資訊品質之研究 19
2.7 使用者滿意度之研究 19
三、研究方法 22
3.1 研究架構 22
3.2 研究假設 22
3.3 變數操作性定義 24
3.3.1 系統品質 24
3.3.2 資訊品質 24
3.3.3 資訊安全 25
3.3.4 使用便利性 25
3.3.5 使用助益 25
3.3.6 使用者滿意度 25
3.4 研究對象 26
3.5 問卷設計 26
3.6 資料分析方法 31
3.6.1 分析步驟 31
3.6.2 統計分析方法 31
3.6.3 信度分析 32
3.6.4 效度分析 32
3.6.5 李克特量尺 33
四、資料分析 35
4.1 敘述性統計 35
4.2 信效度分析 37
4.2.1 組合信度 38
4.2.2 問項信度 39
4.3 效度分析 41
4.3.1 收斂效度 42
4.3.2 區別效度 43
4.4 結構式分析與路徑係數 44
4.5 假說關係之驗證 46
4.5.1 系統構面及自我效能對滿意度的影響 47
五、結論 48
5.1 研究結論 48
5.2 研究限制及建議 49
5.3 未來研究方向 50
參考文獻(中文部分) 51
參考文獻(英文部分) 53
附錄 問卷 57

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