|
Anderson, E., & Sullivan., M. W. (1993). The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science, 12, 125-143. Anderson, E. W. (1994). Cross-category Variation in Customer Satisfaction and Retention. Marketing Letters, 5, 19-30. Batagelj, V., & Mrvar, A. (1998). Pajek - Program for Large Network Analysis. Connections, 21, 47-57. Blake, B. F., & Neuendorf, K. A. (2003). Innovativeness and Variety of Internet Shopping. Internet Research: Electronic Networking, 13(3), 156–169. Borgatti, S. (1998). What Is Social Network Analysis? Borgatti, S. P., Everett, M. G., & Shirey, P. (1990). LS sets, lambda sets and other cohesive subsets. Social Networks, 12, 337–357. Burnham, T. A., Frels, J. K., & Mahajan, V. (2003). Consumer Switching Costs: A Typology, Antecedents, and Consequences. Journal of The Academy of Marketing Science. Ennew, C., Lockett, A., Blackman, I., & Holland, C. P. (2005). Competition in Internet Retail Markets: The Impact of Links on Web Site Traffic. Long Range Planning, 38(4), 359-372. Fornell, C. (1992). A National Customer Satisfaction Barometer: The Swedish Experience. Marketing 56, 6-21. Freeman, L. (1979). Centrality in Social Networks: Conceptual Clarification. Social Networks, 1(3), 215-239. Guiltinan, J. P. (1989). A Classification of Switching Costs with Implications for Relationship Marketing. Chicago: American Marketing Association, 216-220. Honeycutt, C., & Herring, S. C. (2009). Beyond Microblogging: Conversation and Collaboration via Twitter Proceedings of the 42nd Hawaii International Conference on System Sciences. Java, A., Song, X., Finin, T., & Tseng, B. (2007). Why We Twitter: Understanding Microblogging Usage and Communities. International Conference on Knowledge Discovery and Data Mining, Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 workshop on Web mining and social network analysis, 56-65. Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2002). Why Customers Stay: Measuring The Underlying Dimensions of Services Switching Costs and Managing Their Differential Strategic Outcomes. Business Research 55, 441-450. Katz, J. E., & Rice, R. E. (2002). Social consequences of internet use: Access involvement and interaction. Cambridge: MIT Press. Klemperer, P. (1987). Markets with consumer switching costs. Quarterly Journal of Economics, 102, 375–394. Klemperer, P. (1995). Competition When Consumers Have Switching Costs: An Overview With Applications to Industrial Organization, Macroeconomics, and International Trade. Review of Economic Studies, 62, 515-539. Maruyama, G., & McGarvey, B. (1980). Evaluating Causal Models: An Application of Maximum-likelihood Analysis of Structural Equations. Psychological Bulletin, 87(3), 505–512. McKenna, K. Y. A., Green, A. S., & Gleason, M. E. J. (2002). Relationship formation on the Internet: What's the big attraction? Journal of Social Issues, 58, 9–31. Parks, M. R., & Floyd, K. (1996). Making Friends in Cyberspace. Journal of Communication, 46. Ping, R. A. (1993). The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect. Journal of Retailing, 69(3), 320-352. Reingen, P. H., Foster, B. L., Jacqueline Johnson, B., & Seidman, S. B. (1984). Brand Congruence in Interpersonal Relations: A Social Network Analysis. The Journal of Consumer Research, 11(3), 771-783. Sharma, N., & Patterson, P. G. (2000). Switching Costs, Alternative Attractiveness and Experience as Moderators of Relationship Commitment in Professional, Consumer Services. International Journal of Service Industry Management, 11(5), 470-490. Wasserman, S., & Faust, K. (1994). Social Network Analysis: Methods and Applications. Cambridge Univ Press. Whitten, D., & Wakefield, R. L. (2006). Measuring Switching Costs in IT Outsourcing Services. The Journal of Strategic Information Systems, 15(3), 219-248. Wikipedia. (2010). Wright, S. S. (1921). Correlation and Causation. Journal of Agricultural Research, 20, 557–585. Zhao, D., & Rosson, M. B. (2009). How and Why People Twitter: The Role that Micro-blogging Plays in Informal Communication at Work. Conference on Supporting Group Work, Proceedings of the ACM 2009 international conference on Supporting group work table of contents, 243-252. Zweig, D., & Webster, J. (2003). Personality as a Moderator of Monitoring Acceptance. Computers in Human Behavior, 19(4), 479–493.
|