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研究生:楊琬琪
研究生(外文):Yang, Wan-Chi
論文名稱:休閒農場遊客消費者體驗、體驗價值、品牌權益及行為意圖之研究
論文名稱(外文):An Examination of the Relationship among Tourists’ Consumer Experience, Experiential Value, Brand Equity and Behavior Intention in Recreational Farms
指導教授:段兆麟段兆麟引用關係
指導教授(外文):Tuan, Chao-Lin
學位類別:博士
校院名稱:國立屏東科技大學
系所名稱:熱帶農業暨國際合作系
學門:農業科學學門
學類:一般農業學類
論文種類:學術論文
論文出版年:2012
畢業學年度:101
語文別:英文
論文頁數:174
中文關鍵詞:休閒農場消費者體驗體驗價值品牌權益行為意圖
外文關鍵詞:Recreational FarmsConsumer ExperienceExperiential ValueBrand EquityBehavior Intention
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隨著進入體驗經濟時代,體驗已成為市場一個主流。從體驗理論觀點,認為消費者在購買產品或服務,往往透過刺激與消費者內在運作,產生消費者反應,與一連續的購買過程。即讓消費者進入一種情境,使一次消費經驗變得難忘而珍貴的回憶,進而提高消費者的滿意度,成為忠誠的擁戴者。因此,本研究以體驗經濟為理論,主要在探討休閒農場消費者體驗、體驗價值、品牌權益及行為意圖之間的關係。本文採用問卷調查之實證分析方式,針對到休閒農場的遊客進行問卷調查,以便利抽樣方式進行抽樣。共計有效問卷815份,經由結構方程式模型進行資料分析,並透過測量模式與結構模式來建立本研究之理論模式,與探討研究假設。更透過交叉效度與多群組分析,進行研究模型不變性驗證。
研究結果顯示,透過測量模式分析,可證實本研究之量表具有良好之信度與效度。透過結構模式分析,顯示在整體模型中實證結果與假說推衍大致符合。當遊客之消費者體驗認同越高,可以提升休閒農場遊客心中正面體驗價值與品牌權益。當消費者感受之整體體驗價值的評價上升時,品牌權益與行為意圖也會一起上升。品牌權益可提升遊客的行為意圖。即消費者體驗會透過體驗價值與品牌權益進而影響遊客的行為意圖。其次,不同群組並不會干擾消費者體驗的分析結果。最後,依據上述研究發現,本研究並提出建議與未來研究方向,以供實務上參考。

Since enter the experience economy, and experience has become a main stream in the market, there is a great deal of literature. From the experiential perspective, the consumer in purchasing the product or service, often times through stimulus and consumers’ internal processing, creating a consumer response, creating a consumer response. That is, can let consumers immersed in some situation, and creates memorable and valuable consumption experience. Experiences are able to improve the consumer’ satisfaction and then make them become loyal. The purpose of this study aimed to proposes a conceptual framework to explicate the causal hypotheses among consumer experiences, experiential value, brand equity and behavior intention in recreational farms. The mainly empirical study of the questionnaire survey is adopted, and is conducted to understand the tourists in recreational farms, and the method of convenience sampling is adopted. A total of 815 valid questionnaires are collected. And the data mainly is analyzed by using structural equation modeling (SEM) through measurement model and structural model to establish the theoretical model, and to examine and validate the hypothesized relationships. And this research is made up of cross-validation and multi-group analysis to determine if the measurement model is invariance verification.
The result shows that scales of this study are with good reliability and validity through the measurement model analysis. Through the structural model analysis that in the complete model, the actual results and hypothesis are similar. The findings show that all causal relationships have positive significance influence. Tourists’ consumer experience will cause consumers to change their emotions, alter their memory and create experiential value, become powerful brand equity in recreational farms. Consumer has experiential value increase can affect tourists’ brand equity, and will effectively also increase behavior intention. Consumer has brand equity will increase tourists’ behavior intention. Namely, consumer experience through experiential value and brand equity both increase, will lead to a future behavior intention, and reflecting upon consumer feel worth. Furthermore assessment of the invariance verification analysis, the results suggested that the models have stability and meet the cross variation standard, and different group variables will not affect the structural model. Finally, based on the findings of this study, and some comprehensive suggestions provide the basis for a new consumer experience model in recreational farms. In addition, can be used in subsequent research and can facilitate the recreational farms practitioners to develop more practical marketing strategies.

Abstract (Chinese) …………………………………………………… Ⅰ
Abstract (English) …………………………………………………… Ⅱ
Acknowledgements …………………………………………………… Ⅳ
Table of Contents …………………………………………………… Ⅴ
List of Figures………………………………………………………… Ⅶ
List of Tables………………………………………………………… Ⅷ
1.Introduction ……………………………………………………… 1
1.1 Research Background and Motivation …………………… 1
1.2 Research Problem ……………………………………………… 4
1.3 Research Objects ……………………………………………… 5
1.4 Research Process ……………………………………………… 6
2.Literature Review …………………………………………………… 8
2.1 Recreational Farms …………………………………………… 8
2.2 Consumer Experience ………………………………………… 18
2.3 Experiential Value ………………………………………… 37
2.4 Brand Equity …………………………………………………… 45
2.5 Behavior Intention…………………………………………… 58
2.6 The Relationship among Consumer Experience, Experiential Value, Brand Equity, and Behavior intention 63
3.Methods…………………………………………………………………… 70
3.1 Research Design ……………………………………………… 70
3.2 Research Scope and Subject ……………………………… 72
3.3 Questionnaire Design ……………………………………… 74
3.4 Sampling and Data Collection Procedure …………… 85
3.5 Data Analysis ………………………………………………… 88
4.Results and Discussion ………………………………………… 97
4.1 Descriptive Statistics Analysis……………………… 97
4.2 Structural Equation Modeling Analysis……………… 104
4.3 Invariance Verification …………………………………… 130
4.4 Findings and Discussion …………………………………… 136
5.Conclusions and Recommendations …………………………… 143
5.1 Managerial Implication …………………………………… 143
5.2 Recommendations for Future Research ………………… 146
6.References……………………………………………………………… 147
Appendix ………………………………………………………………… 165
Appendix A: Questionnaire (In English) …………………… 165
Appendix B: Questionnaire (In Chinese) …………………… 170
Biographical Sketch …………………………………………… 174

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