參考文獻
一、中文部分
白中光(2004),互動式網路廣告播放系統建置之研究,東吳大學資訊科學研究所未出版之碩士論文。吳仁和,林信惠(2000),系統分析與設計-理論與實務運用,台北:智勝文化事業有限公司。
吳萬益,林清河(2002),企業研究方法,台北:華泰文化。
周倩,林華(1998),中小學教育人員電腦焦慮與相關因素之初探,第七屆國際電腦輔助教學研討會論文集(pp.610-617),高雄:國立高雄師範大學。
季延平,郭鴻志(1995),系統分析與設計-由自動化到企業再造,台北:華泰文化。
張一帆(1997),全球資訊網與傳播調查研究-調適性電子問卷系統之設計與發展,國立交通大學傳播研究所未出版之碩士論文。張宜慶(1997),電腦網路德菲研究系統之建構及其可行性研究,國立交通大學傳播研究所未出版之碩士論文。梁定澎(2002),決策支援系統與企業智慧,台北:智勝文化事業有限公司。
陳昭銘(2000),網際網路於使用性工程模式(UEM)之應用效益研究,國立成功大學工業設計研究所未出版之碩士論文。陳清暉(2000),影響網路問卷表現與紙筆問卷表現差異因素之探討,輔仁大學心理學研究所未出版之碩士論文。陶振超(1996),台灣地區全球資訊網(WWW)使用者調查,國立交通大學傳播研究所未出版碩士論文。黃添進(1999),網路問卷調查可行性評估研究,國立台北大學統計學研究所未出版之碩士論文。楊欣哲,高國鋒(2001),整合式物件導向技術於web應用系統設計之研究,2001全國計算機會議論文集(pp. 1177-1185),台北:私立中國文化大學。
翟本瑞(2001),電子郵寄問卷調查使用之限制,南華大學社會學研究所電子期刊 [線上資料],(13) ,來源:(http://mail.nhu.edu.tw/~society/e-j/13/13-5.htm) [2002, Mar 18]。
劉祥錄(2002),倍力資訊專家觀點NO.(2)–4+1觀點[線上資料] ,來源: http://www.mpinfo.com.tw/Marketing/Article/ [2003, Jan 23]。
蔡承志,林禎舜,蔡麗瓊(2000),電子郵件調查穩定度的探討,第三屆「調查研究方法與應用」學術研討會論文集(pp. 49-55),臺北:中研院調查研究工作室。
羅至良(2001),電腦問卷、匿名效果對降低社會期望反應之探討,國立東華大學教育研究所未出版之碩士論文。優仕網線上問卷(2000),問卷調查系統作業及流程[線上資料] ,來源:http://survey.youthwant.com.tw/[2001, Apr 11] 。
數博網(2002),問卷調查系統優點及缺點[線上資料],來源:http://www.superpoll.net/[2003, Aug 20]。
二、英文部分
Atkin, D., & LaRose, R. (1994). Profiling call-in poll users. Journal of Broadcasting & Electronic Media, 38(2), 217-227.
Bachmann, D., Elfrink, J. & Vazzana, G. (1999). E-mail and snail mail face off in rematch. Marketing Research, 11(4), 11-15.
Bean, A. G., & Roszkowski, M. J. (1995). The long and short of it. Marketing Research, 7(1), 20-26.
Booch, G., Rumbaugh, J., & Jacobson, I. (2002). The Unified model-ing language user guide. New York: Addison Wesley.
Bosnjak, M. M., & Tuten, T. L. (2001). Classifying Response Behav-iors in Web-Based Surveys, Journal of Comupter-Mediated Communication [Online]. 6(3), Available: http://jcmc.indiana.edu/vol6/issue3/boznjak.html [2003, Apr 11].
Claycomb, C., Porter S. S., & Martin, C. L. (2000). Riding the wave: response rates andthe effects of time intervals between succes-sive mail survey follow-up efforts. Journal of Business Re-search, 48(2), 157-162.
Diane, F. W., Robert, W. C., & Sandra, L. K. (1999). From Pa-per-andPencil to Screen-and Keyboard: Toward a Methodology for Survey Research onInternet In Steven G.Jones(ed). Doing Internet research: Critical issues andmethods for examining the Net. California: Sage Publications, 145-162.
Dillman, D. (2000). Mail and Internet Surveys: The Tailored Design Method (2nd ed.). New York: John Wiley, 27.
Garzotto, F., Schwabe, D., & Paolini, P. (1993). HDM-A model based approach to hypermedia application design. ACM Transactions on information Systems, 11(1), 1-26.
Goyder, J. (1987). The Silent minority. Boulder CO: Westview.
Harel, D., Lachover, H., Naamad, A., Pnueli, A., Politi, M., Sherman, R., Shtull, T., & Trakhtenbrot, M. (1990). STATEMATE: A working environment for the development of complex reactive systems. IEEE Transactions on Software Engineering, 16(4), 403-414.
Hewson, C. M., Laurent, D., & Vogel, C. M. (1996). Proper method-ologies for psychological studies conducted via the Internet. Behavior Research Methods. Instruments and Computer, 3(28), 186-191.
Isakowitz, T., Stohr E. A., & Balasubramanian, P. (1995). A method-ology for the design of structured hypermedia applications. Communications of the ACM, 38(8), 34-44.
Jay, F., Minder, C., & Titus D.M. Purdin (1990-91). Systems devel-opment in information systems research. Journal of Manage-ment Information Systems, 7(3), 89-106.
Jim, S. (2001). World Wide Web marketing: Integrating the Web into your marketing strategy (3th ed.). New York: John Wiley.
Kiesler, S. & Sproull, L. S. (1986). Response effects in the electronic survey. Public Opinion Quarterly, 2(50), 403-413.
Kim, S. (2001). E-Mail survey response rates: A review [Online]. Available: http://www.ascusc.org/jcmc/vol6/issue2/sheehan.htm [2003, October 20].
Kruchten, P. B. (1995). The 4+1 View Model of architecture. Software IEEE, 12(6), 42-50.
Kumar, V., Aaker, D. A., & Day, G. S. (1999). Essentials of marketing research. New York: John Wiley.
Lange, D. B. (1996). An Object-Oriented Design Approach for De-veloping Hypermedia Information Systems. Journal of Organ-izational Computing and Electronic Commerce, 6(3), 269-293.
Mehta, R. & Sivadas, E. (1995). Comparing response rates and re-sponse content in mail versus electronic mail surveys. Journal of the Market Research Society, 37(4), 429-439.
Netizens, K. (1995). Finding out who we are: Netizens Interviews [Online]. Available: http://gnn.com/gnn/netizens/hoffman.html [2003, June 15].
Paolo, A. M., Bonaminio, G. A., Gibson, C., Patridge, T., & Kallail, K. (2000). Responserate comparisons of e-mail and mail distrib-uted student evaluations. Teaching and Learning in Medicine, 12(2), 81-84.
Parker, L. (1992). Collecting data the e-mail way. Training and De-velopment, 5(7), 52-54.
Pitkow, J. E. & Recker, M. M. (1995). Using the Web as a survey tools:
Results from the second WWW user survey. Computer Net-works and Systems, 27(6), 809-822.
Rajaraman, A., & Norvig, P. (1998). Virtual database technology: Transforming the internet into a database. IEEE Internet Com-puting, 2(4), 52-58.
Ron, V. (1999). Web-based enterprise computing. IEEE Computer, 32(5), 112-116.
Schwabe, D., Rossi, G., & Barbosa, S. D. (1996). Systematic hyper-media application design with OOHDM. In Proceedings of the ACM International Conference on Hypertex, 2(7), 116-128.
Sheehan, K. B. & McMillan, S. J. (1999). Response variation in e-mail surveys: Anexploration. Journal of Advertising Research,  39(4), 45-54.
Sheehan, K. B. & Hoy, M. G. (1999). Using e-mail to survey Internet users in the United States: Methodology and assessment,  Journal of Computer Mediated Communication [Online]. 4(3), Available: http://www.ascusc.org/jcmc/vol4/issue3/sheehan.htm [2003, March 12].
Sproull, L. S. (1986). Using electronic mail for data collection in or-ganizational research. Academy of Management Journal, 2(29), 159-169.
Steele, T. J., Schwendig, W. L., & Kilpatrick, J. A. (1992). Duplicate responses to multiple survey mailings:A problem?. Journal of Advertising Research, 37(3), 26-34.
Troyer, D., & Leune, C. J. (1997). WSDM: a user-centered design method for web sites. Proceedings of the 7th International World Wide Web Conference, 11(3), 85-94.
Watt, J. H. (1999). Internet systems for evaluation research. In G. Gay & T. Bennington (Eds.), Information technologies in evaluation: social, moral, epistemological andpractical implications (pp. 23-44). San Francisco: Josey-Bass.