一、中文部份
1.丁重光(民95),產品創新、行銷創新、知覺品質與消費者購買意願關係之研究-以行動電話產業為例,育達商業技術學院企業管理研究所碩士論文,未出版,苗栗縣。2.丁學勤、陳正男、吳萬益(民93),總部特質、溝通、投機行為、資產專屬性對加盟關係的影響,行銷評論,第一卷第二期,1-30頁。
3.王秀瑩(民89),咖啡連鎖店市場區隔及其消費者行為之研究,國立東華大學企業管理學研究所碩士論文,未出版,花蓮縣。4.李冠鋐、徐緯婷、黃郁婷、楊兆陞、蘇廉晉(民97),茶飲店行銷策略之探討—以貓尾巴斗六店為例,環球技術學院商務科技管理系。
5.林正昌、林士斌、莊憶志、楊山明(民96),咖啡連鎖店之學生消費者行為,觀光餐旅評論,第一卷第一期,17-27頁。
6.林居宏(民93),以行銷策略觀點探討新港奉天宮商圈之發展,南華大學管理科學研究所碩士論文,未出版,嘉義縣。7.林茹慧(民97),網路購物消費者購買動機與消費行為之探討,亞洲大學國際企業學系碩士論文,未出版,台中市。8.林偉智(民99),國立臺灣大學綜合體育館服務品質、顧客滿意度與再購意願之研究,國立臺灣師範大學體育學系碩士論文,未出版,臺北市。
9.邱皓政(民97),量化研究與統計分析-SPSS中文視窗版資料分析與範例解析,五南圖書出版公司。
10.胡惟欽(民98),茶飲料市場消費行為之研究,淡江大學企業管理學系碩士在職專班碩士論文,未出版,新北市。
11.康正男、胡林煥、周宇輝(民98),顧客知覺服務品質、滿意度與忠誠度:臺灣大學運動休閒館之研究,臺灣體育運動管理學報,第九期,101-116頁。
12.許士軍(民76),現代行銷管理,台北,商務印書館。
13.黃延聰、陳頌德(民99),國外市場品牌行銷策略與績效:臺灣製造業之實證研究,顧客滿意學刊,第六卷第二期,167-202頁。14.廖文生(民85),從消費者主權的觀點探討餐飲經營之責任問題,第一屆餐飲管理學術研討會,財團法人中國飲食文化基金會,109頁。
15.蕭源都、張逸菁、林坤盟、林漢濱、曾琬玲、劉柏佑(民96),大學生對飲料專賣店消費行為之研究-以國立勤益技術學院為例,中華民國品質學會第42屆年會暨第12屆全國品質管理研討會。
16.蘇郁涵、陳巧筑、陳薏如(民97),台藝大學生購買飲料之行為研究,國立臺灣藝術大學,圖文傳播藝術學報。17.行政院主計處「中華民國行業標準分類(第9次修訂版)」,http://www.stat.gov.tw。
18.拉亞漢堡總經理,賣早餐.卡位千億大市場。
二、英文部份
1.Allport, G. W. (1961), Pattern and Growth in Personality, New York: Holt, Rinehart & Winston.
2.Berry, L. L. & Parasuraman, A. (1991), Marketing Service-Competing Through Quality, New York: Free Press.
3.Dawson, S., Block, P. H. & Rideway, N. M. (1990), Shopping motives, emotional states, and retail outcomes, Journal of Retailing, Vol.66, No.4, pp.408-428.
4.Dodds, W. B. & Monroe, K. B. (1985), The effect ofbrand and price information on subjectiveproduct evaluations, Advances in Consumer Research, Vol.12, No.1, pp.85-90.
5.Dodds, W. B., Monroe, D. B. & Grewal, D. (1991), Effects ofprice, brand, and store information on buyers' product evaluations, Journal of Marketing Research, Vol.28, No.3, pp.307-319.
6.Grewal, D., Monroe, K. B. & Krishnan, R. (1998), The Effects of Price Comparison Advertising on Buyers' Perceptions of Acquisilion Value and Transaction Value, Journal of Marketing, Vol.62, No.2, pp.46-59.
7.Heijden, H. V. & Verhagen, T. (2004), Effects of word-of-mouth and product-attributeinformation on persuasion: An accessibility-diagnosticity perspective, Journal of Consumer Research, Vol.17, No.4, pp.454-462.
8.Heskett, J. L., Sasser, W. E. Jr. & Hart, C. W. (1989), Service Breakthrough, New York: The Free Press.
9.Howard, J. A. & Sheth, J. N. (1969), The Theory of Buyer Behavior, New York: John Wiley & Sons.
10.Jeong, M. & Lambert, C. U. (2001), Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging web sites, Hospitalily Management, Vol.20, No.2, pp.129-146.
11.Kassarjian, Harold H. (1971), Personality and Consumer Behavior: A Review, Journal of Marketing Research, Vol.8, No.4, pp.409-418.
12.Kivela, J. J. (1997), Restaurant marketing: Selection and Segmenttation in Hong Kong. International Journal of Contemporary Hospitality Management, Vol.9, No.3, pp.116-123.
13.Kotler, P. (2002), Marketing Management (11th ed.), Upper Saddle River, NJ: Pearson Education.
14.Kotler, P. & Armstrong, G. (2007), Principles of marketing (12th ed.), NJ: Prentice Hall.
15.Maxham IIl, J. G. (2001), Service Recovery's Influence on Consumer Satisfaction, Positive word-of-mouth, and Purchase Intentions, Journal of Business Research, Vol.54, No.1, pp.11-24.
16.Morwitz, V. G. & Schmittlein, D. (1992), Using Segmentation to Improve Sales Forecasts Based on Purchase Intent: Which Intenders Actually Buy, Journal of Marketing Research, Vol.29, No.4, pp.391-405.
17.Schiffìman, L. G. & Kunuk, L. L. (2000), Consumer Behavior, NJ: Prentice Hall.
18.Schlosser, A. E. (2003), Experiencing products in the virtual world: The role of goal and imagery in influencing attitudes versus purchase intentions, Journal of Consumer Resarch, Vol.30, No.2, pp.184-198.
19.Slater, S. F. & Olson, E. M. (2001), Marketing's Contribution to the Implementation of Business Strategy: An Empirical Analysis, Strategic Management Journal, Vol.22, No.11, pp.1055-1067.
20.Stone, M., N. Woodcock & M. Wilson (1996), Managing the Change from Marketing Planning to Customer Relationship Management, Long Range Planning, Vol.29, No.5, pp.675-683.
21.Tauber, E. M. (1972), Why do people shop? Journal of Marketing, Vol.36, No.4, pp.46-59.
22.Wong, H. Y. & Merrilees, B. (2007), Closing the Marketing Strategy to Performance Gap: The Role of Brand Orientation, Journal of Strategic Marketing, Vol.15, No.5, pp.387-402.
23.Zeithaml, V. A. (1988), Consumer Perception of Price, Quality and Value: A Means-End Model and Synthesis of Evidence, Journal of Marketing, Vol.52, No.3, pp.2-22.