臺灣博碩士論文加值系統

Job Satisfaction has been a construct of study for many researchers in different areas of study and the literature has a multitude of articles. This vast number has alerted
facilitated and empowered managers and executives to ponder on the employee’s level of job satisfaction and their behavior in the districts level of Hai Duong province. The search for better jobs and the change of employer became an issue for every organizations as well as Governments. The purpose of the study is to investigate the level of job satisfaction of civil servants and coworkers. A sample
more than 200 employees based on disproportionate stratified random sampling was Mchosen to collect information using a modified version of Job Satisfaction Survey.
The findings indicated that civil servants were satisfied with their job and statistically positive relationships existed between the dependent variable and the 3 aspects of job satisfaction. The generalization of the results of this study should be cautiously interpreted since the scope of the study is Hai Duong civil servants and the variables chosen were opportunities, stress, and adequate authorities. Future studies are recommended so that additional variables can be incorporated in the research instrument to understand their influences on job satisfaction.
The main aim of the current thesis was to investigate the relationship between the chosen variables from the Job Satisfaction Survey and job satisfaction of Civil
Servants of Hai Duong.
Moreover, motivation to serve the specific users as measured by the variable user orientation and the motivation that springs from receiving a higher salary for one’s
work also have positive impacts on job satisfaction. The objectives of this thesis are orient towards helping the individual user thus increases job satisfaction, yet the
same is true for higher salaries, more comfortable, and more effective.

ABSTRACT ................................................. i
ACKNOWLEGMENTS ......................................... iii
TABLES OF CONTENT ....................................... iv
List of Tables ......................................... vii
List of Figure ........................................ viii
Chapter 1: Introduction .................................. 1
1.1. Research background ................................. 1
1.1.1. Some information about Hai Duong................... 3
1.1.2. Public service in Vietnam. ........................ 4
1.2. Research motivation ................................. 6
1.3. Research purpose .................................... 7
1.4. Research procedure .................................. 8
Chapter 2: LITERATURE RIVIEW ............................. 9
2.1. Introduction. ....................................... 9
2.2. The concept of job satisfaction ..................... 9
2.2.1. Definition of job satisfaction .................... 9
2.3. Theories of Job satisfaction ....................... 11
2.3.1. Content theories.................................. 12
2.3.2. Process theories ................................. 18
2.3.3. Situations theories .............................. 21
2.4. Factors that influence job satisfaction. ........... 22
2.4.1. Opportunity ...................................... 23
2.4.2. Stress ........................................... 24
2.4.3. Leadership ....................................... 24
2.4.4. Fair Rewards ..................................... 25
2.4.5. Adequate Authority ............................... 25
2.4.6. Age .............................................. 26
2.4.7. Salary ........................................... 27
2.5. Civil officer. ..................................... 28
2.5.1. Civil officer and job satisfaction................ 28
2.5.2. Objectives of civil service survey................ 30
2.5.3. Job satisfaction of civil officers in rural areas of Hai Duong.............................. 30
2.6. Relations between job satisfaction and productivity, absenteeism. ........................... 31
Chapter 3: RESEARCH METHODOLOGY ......................... 32
3.1. Sample ............................................. 32
3.2. Research framework ................................. 32
3.3. Research hypothesis. ............................... 33
3.4. Data collection. ................................... 33
3.4.1. Literature Study ................................. 34
3.4.2. Structured Questionnaires ........................ 34
3.4.3. Interview......................................... 37
3.4.4. Questionnaire Administration ..................... 37
3.4. Data analysis ...................................... 38
3.4.1. Descriptive Statistics ........................... 38
3.4.2. Inferential Statistics ........................... 38
3.5. Validity and reliability ........................... 39
3.5.1. Reliability. ..................................... 39
3.5.2. Validity. ........................................ 39
Chapter 4: RESEARCH RESULT .............................. 41
4.1. Biographical information. .......................... 41
4.1.1. Gender ........................................... 41
4.1.2. Age .............................................. 44
4.1.3. Academic Qualification............................ 48
4.1.4. Years of service ................................. 52
4.2. The most satisfied and dissatisfied variables ...... 56
4.3. One Way ANOVA analysis ............................. 58
4.3.1. ANOVA analysis with Gender ....................... 58
4.3.2. Age factor ANOVA analysis......................... 59
4.3.3. Qualification ANOVA analysis ..................... 60
4.3.4. Year of service ANOVA analysis ................... 61
4.4. Adjust the initial framework and hypothesis ........ 61
4.5. Conclusion ......................................... 62
Chapter 5: CONCLUSION ................................... 63
5.1. Discussion and recommendation ...................... 63
5.1.1. Reward, punishment and salary policy ............. 63
5.1.2. Policies in agency ............................... 64
5.2. Implication of thesis .............................. 64
5.3. Limitation of thesis ............................... 65
5.4. Recommendation for future studies .................. 65
5.5. Conclusion ......................................... 65
References .............................................. 67
APPENDIX 1: QUESTIONNAIRES IN ENGLISH ................... 71

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