臺灣博碩士論文加值系統

在競爭日益激烈的環境中，有效率地蒐集、萃取與運用資訊，實為企業經營的關鍵成功因素之一，傳統上，企業傾向結合資料庫系統協助處理各單位的表單或文件關鍵資料，但仍產生大量紙本文件。在網路時代中，文件管理在儲存、存取及文件流的技術方面不斷進步，使原來紙張單據囤積的情況得到改善，促使企業能更有效地使用文件，而工作流程結合文件流的發展成為建立高效率的工作流程的解決方案。
本研究文件管理為基礎，建構工作流程模式，以此架構加強文件管理支援工作流程控管能力，個案以某石化企業嘉義地區潤滑油事業部生管課暨滑油、滑脂工場為驗證單位。以Lotus Notes為系統平台，實作開發具有文件管理能力的工作流程管理系統，以有效地提升企業的工作流程績效。
在實作系統上線後，本研究對個案公司使用者進行系統使用者滿意度的調查中發現，使用者的個人有用性認知滿意度為4.5，組織效率的改善滿意度為4.38，組織效果的改善滿意度為4.23，皆高於滿意的水準，驗證以本研究提出的以文件管理為主的工作流程模式的有用性及可行性。

The Internet/Intranet technology had become an efficient communication media across organization units of an enterprise. Many organizations rely heavily on large volume of message/document exchanges for their daily routine operations. A decision is then made via extensive message/document exchanges. A good document system becomes a crucial element in the organizational information system to ensure the quality of the decision. In this study, a document-based workflow model is proposed. A document-based workflow system of production and inventory operation at a major lubricant and grease was developed and evaluated. The results indicate that most of user agree with the effectiveness and efficiency of the implemented model.
According to the survey of the implemented system, users agree with that the system is useful to their tasks, and improve the effectiveness and efficiency of their organization. Therefore, it proves that the document-based workflow model practicable and useful.

第壹章、緒論1
第一節 研究背景1
第二節 研究動機3
第三節 研究目的4
第四節 研究範圍5
第五節 研究貢獻6
第六節 研究程序7
第貳章、文獻探討8
第一節 文件管理8
2.1.1、文件管理的定義8
2.1.2. 文件管理的技術與應用趨勢10
第二節 工作流程管理12
2.2.1. 工作流程管理的定義12
2.2.2. 工作流程管理系統的特徵與特性14
2.2.3 工作流程管理系統模組架構17
2.2.4. 工作流程管理系統分類19
第三節 工作流程模式化理論20
2.3.1.物件導向企業流程模式化理論21
2.3.2. Leu企業流程模式化方法論24
2.3.3 選擇企業流程模式化理論28
第四節 系統績效評估方式29
第參章、研究方法31
第一節 研究架構31
2.1.1文件管理為主之工作流程模式架構31
2.1.2.個案流程分析34
第二節 Leu工作流程模式化理論40
3.2.1 資料模式化40
3.2.2.活動模式化41
3.2.3 組織模式化43
第肆章、系統開發45
第一節、系統環境與架構45
4.1.1 系統環境45
4.1.2 系統架構47
第二節、文件管理系統49
4.2.1 狀態控管49
4.2.2 存取控制50
第三節、工作流程管理系統51
4.3.1 原料採購子系統51
4.3.2 原料倉儲子系統53
4.3.3 滑油工場作業子系統57
4.3.4 滑脂工場作業子系統61
第伍章、績效評估與問卷設計63
第一節、績效評估問題探討63
5.1.1.問卷設計63
5.1.2.實施系統評估64
第二節、資料分析64
5.2.1.構面角度65
5.2.2.使用者特性的影響66
5.2.3.單位不同的影響66
第陸章、結論68
第一節、研究結果68
6.1.1系統使用者滿意度68
第二節、研究限制70
6.2.1.驗證上的限制70
6.2.2.流程上的限制70
6.2.3.文件型態的限制71
第三節、建議71
6.3.1.納入成品與容器71
6.3.2.發展最佳經濟存量模式71
6.3.3.歷史資料統計與查詢72
第四節、未來研究方向72
6.4.1. XML based Workflow72
6.4.2. 擴展其他工作流程的應用723
參考文獻 74
附錄一：系統滿意度問卷77
附錄二：系統分析 80

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