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研究生:黃子其
研究生(外文):Tzu-Chi Huang
論文名稱:台灣旅館產業之主管轉換型領導、員工心理資本、 工作投入與服務創新行為關係之實證研究
論文名稱(外文):Empirical Study of the Relationship among Transformational Leadership, Employees’Psychological Capital,Job Involvement, Service Innovative Behavior for Taiwanese Hotels
指導教授:吳濟民吳濟民引用關係
指導教授(外文):Chi-Min Wu
口試委員:陳佐任林育理
口試委員(外文):Zuo-Ren ChenYu-Li Lin
口試日期:2013-06-11
學位類別:碩士
校院名稱:嘉南藥理科技大學
系所名稱:休閒保健管理系暨休閒事業管理研究所
學門:民生學門
學類:運動休閒及休閒管理學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:97
中文關鍵詞:轉換型領導員工心理資本工作投入服務創新行為台灣旅館產業
外文關鍵詞:transformational leadershipemployees’psychological capitaljob involvementservice innovativeTaiwanese hotels industry
相關次數:
  • 被引用被引用:15
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  • 下載下載:152
  • 收藏至我的研究室書目清單書目收藏:4
臺灣觀光旅遊市場之未來前景與商機,亟需完善的組織領導與人力資源管理制度配合,方能有效提高員工服務創新,藉此累積競爭能耐。故在正向組織行為學備受重視之同時,主管如何透過轉換型領導行為,使員工心理狀態更趨正向,甚或更提高員工之工作投入與服務創新行為,係本研究主要探討之研究問題。有鑑於此,本研究旨在驗證旅館產業之主管轉換型領導、員工心理資本、工作投入與服務創新行為之因果關係,並藉由立意抽樣方式針對全台灣15家旅館總計發放300份問卷,利用189份之有效回收問卷進行統計分析與假設檢定。結構方程模式分析結果顯示,本研究所得之樣本資料與理論模式具有良好配適度外,轉換型領導對員工心理資本具有顯著正向影響、員工心理資本對工作投入具有顯著正向影響、以及工作投入對員工服務創新行為具有顯著正向影響。特別,員工心理資本在主管轉換型領導與員工工作投入間具有完全中介效果亦為本研究所得之一個新的重大發現。最後本研究根據研究結果提出實務意涵與後續研究建議。

The prospects and business opportunities of Taiwanese tourism in the furture need to coordinating wholesome organizational leadership and human resources management system,and then can improve employees’ service innovative and competitive ability.So due the increasing importance of positive organizational behavior, how supervisors do through transformational leadership to better by employees’ psychological capital,job involvement and service innovative are the main questions of this study. Therefore,this study’s purpose is to examine the casual relationships between transformational leadership, employees’psychological capital,job involvement, service innovative behavior for taiwanese hotels industry.This study uses purposing sampling to collect 189 valid quesytionnaires by 15 tourism hotels in Taiwan,and structural equation modeling is used to test research hypotheses.Results show that model fit is accepted, transformational leadership has significant positive effect on employees’psychological capital, employees’psychological capital has significant positive effect on job involvement, job involvement has significant positive effect on service innovative.In addition, employees’psychological capital plays a entire mediating role that is an new important result. Based on the results,this study presents the management implication and suggestions of afterward researches.
中文摘要............................Ⅰ
英文摘要............................Ⅱ
目錄..............................Ⅲ
表目錄.............................Ⅴ
圖目錄.............................Ⅵ
第一章、 緒論
第一節、 研究背景與動機...................1
第二節、 研究問題......................5
第三節、 研究目的......................6
第四節、 研究流程......................7
第二章、文獻回顧與探討
第一節、 轉換型領導.....................8
第二節、 心理資本.....................16
第三節、 工作投入......................22
第四節、 員工服務創新行為..................28
第五節、 假設推論及研究模型圖.............42
第三章、研究方法
第一節、 研究母體與抽樣對象.................43
第二節、 研究工具......................47
第三節、 資料分析方法....................50
第四章、研究分析與討論
第一節、 樣本結構之敘述性統計分析..............53
第二節、 相關分析......................55
第三節、 信度與效度分析...................57
第四節、 整體結構模式分析..................66
第五章、結論與建議
第一節、 結論........................77
第二節、 管理實務建議....................79
第三節、 研究限制與後續研究之建議..............83
參考文獻
中文部分...........................85
英文部分...........................87
附錄一
研究問卷...........................95

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