臺灣博碩士論文加值系統

背景音樂通過對人的聽覺產生刺激，部份轉移了員工對當時活動的疲乏感，適合的背景音樂，足以改善而不是干擾員工當時正在進行的工作，它是一種以改善員工聽覺環境，而非以滿足人們聽覺審美需要為核心目的的音樂。本研究的目的是為了瞭解，企業管理者透過改善工作環境的氣氛，採用播放背景音樂的措施，對員工在工作中感受到愉悅情緒的影響，進而能提高工作績效。本研究針對電梯工廠組裝員工61人為研究樣本，以播放古典背景音樂及流行背景音樂，以實地實驗研究、問卷調查實驗對象，聆聽不同的背景音樂對工作愉悅度所產生的影響，並記錄實驗期間工作績效及不良率。所有資料以SPSS軟體進行t檢定分析。本研究的結果顯示：流行背景音樂比古典背景音樂對工作愉悅度的影響更為顯著，根據問卷調查的結果顯示，流行背景音樂對降低枯燥感佔75%，對降低緊張情緒佔66%，降低疲乏感佔64%，降低憂鬱情緒佔64%。在工作績效及不良率方面，播放古典背景音樂及流行背景音樂，對工作績效及不良率都沒有顯著的影響。本研究並未證明古典、流行背景音樂一定能提高人們的工作效率及降低不良率，但證明在工作環境中播放背景音樂比沒有播放背景音樂對工作者的愉悅情緒是有正向的影響，尤其是播放流行背景音樂比古典背景音樂對工作者的愉悅情緒更具顯著的影響。

Background music stimulates people through the sense of hearing and eases people's fatigue to their work in progress. The appropriate background music is considered to improve the working environment and to not interfere nor only to satisfy ones hearing aesthetics. The objective of this study is to understand how managers can utilize background music as a tool to improve the working environment and how it influences people's working affection and performance. For analytical purpose, a research was conducted at an elevator assembly plant with 61 workers as the sampling size. The influence to workers' affection, performance and defective rate were recorded and surveyed to compare between classical and pop music as the background music. All data were analyzed using SPSS software's t - test with the following findings. Pop background music possesses a better influence to workers' affection than classical background music. According to the survey result, 75% of those surveyed agrees that pop background music reduces the dullness of work, 66% considered it to relieve tension, 64% to reduce fatigue and 64% to limit depression at work. Even though this research did not discover significant influences to working performance and defective rate with both pop and classical background music, it is evident that background music offers a positive influence to working affection and in particularly, is more evidently achieved with pop than classical background music.

第壹章 緒論
第一節 問題背景與研究動機
第二節 研究目的
第三節 研究範圍與限制
第四節 研究流程與論文結構
第貳章 文獻探討
第一節 音樂對生理與情緒之影響
第二節 背景音樂於管理工作之應用
第三節 背景音樂對工作表現之影響
第四節 文獻彙整
第參章 研究方法
第一節 研究架構與假說
第二節 研究對象與實驗環境
第三節 實驗工具
第四節 實驗設計及實驗流程
第肆章 實驗結果與資料分析
第一節 樣本基本資料分析
第二節 量表分析
第三節 工作愉悅度問卷調查結果分析
第四節 背景音樂對工作表現影響的結果分析
第五節 研究發現與討論
第伍章結論與建議
第一節 結論
第二節 後續研究方向與建議
參考文獻
附錄一 古典音樂受測曲目 53
附錄二 流行音樂受測曲目 60
附錄三 工作愉悅度問卷 70

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