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研究生:李昀頤
研究生(外文):LEE, YUN-YI
論文名稱:社會支持、人格特質及工作倦怠與地方心理衛生中心職員之幸福感的關聯性探討
論文名稱(外文):Relationships between Social Support, Personality Traits and Job Burnout and the Well-being of Local Mental Health Center Staff
指導教授:黃國哲黃國哲引用關係
指導教授(外文):HUANG, KUO-CHERH
口試委員:黃國哲、簡麗年、楊哲銘
口試委員(外文):HUANG, KUO-CHERH、CHIEN, LI-NIEN、YANG, CHE-MING
口試日期:2023-06-15
學位類別:碩士
校院名稱:臺北醫學大學
系所名稱:醫務管理學系碩士班
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2023
畢業學年度:111
語文別:中文
論文頁數:95
中文關鍵詞:社會支持、人格特質、工作倦怠、幸福感
外文關鍵詞:Social Support、Personality Traits、Job Burnout、Well-Being
相關次數:
  • 被引用被引用:7
  • 點閱點閱:441
  • 評分評分:
  • 下載下載:144
  • 收藏至我的研究室書目清單書目收藏:0
緒論:在通貨膨脹、社會環境變遷以及失業率高升等眾多壓力下,民眾的壓力與日俱增,許多人因為這些龐大的壓力而深陷痛苦之中,長久下來民眾的心理健康便出現了問題。許多民眾會透過各種社會支援及管道來排解負面情緒,其中地方心理衛生中心便是民眾最好的選擇之一。地方心理衛生中心每天需要面對著不同負面情緒的民眾,且地方心理衛生中心的業務量又十分繁雜,在不斷接受各種程度的負面情緒及壓力之下,地方心理衛生中心組織人員是否可以維持其幸福感而不受影響呢?

研究方法:本研究採取立意抽樣法,以我國六都地方心理衛生中心人員為主要研究對象,收案期間從民國112年2月6日至112年3月31日,樣本人數共101名,已設定每個帳號僅能填答一次且每題為必答題,因此無重複填答或無效之問卷。研究工具則採用自填結構式問卷進行資料收集,並採用李克特五分量表作為評分工具。待資料收集完畢後,利用IBM SPSS 25.0版本進行相關資料處理及統計分析,統計分析包括描述性統計以及推論性統計如獨立樣本t檢定、單因子變異數分析、皮爾森相關分析以及多元迴歸分析。


結果:根據多元迴歸分析結果,本研究得出以下兩點主要結論:1.人格特質與幸福感的多元迴歸分析結果顯示,人格特質中的外向性、情緒穩定性以及開放性感對於幸福感具有預測力。2.個人屬性變項方面,男性以及年齡組別41-50歲變項對於幸福感具有預測力。

討論:本研究結果僅限於我國六都地方心理衛生中心職員,無法推及全國地方心理衛生中心,但本研究有助於瞭解地方心理衛生中心人員幸福感,研究結果當中發現人格特質與個人背景屬性對幸福感具有預測力,所得結論可供未來學術研究者參考。

Introduction:Under numerous pressures such as inflation, social environmental changes, and rising unemployment rates, the pain on the general public has been increasing. Many individuals find themselves trapped in distress due to these overwhelming pressures, leading to issues with their mental well-being over time. To alleviate negative emotions, many people looking for various forms from social support and resources. In these methods, local mental health centers being one of the preferred choices. Local mental health centers deal with individuals experiencing different levels of negative emotions on a daily basis, and their workload is quite demanding. In the face of continuously encountering various degrees of negative emotions and stress, can the staff of local mental health centers maintain their sense of well-being without being affected?

Methods:This study adopts the intentional sampling method, and takes the staff of the local mental health centers in Liudu as the main research objects. The case acceptance period is from February 6, 2012 to March 31, 2012. The sample size is 101 in total. The account can only be answered once and each question is a compulsory question, so there are no repeated or invalid questionnaires. The research tool used a self-administered structured questionnaire for data collection, and a five-point Likert scale was used as a scoring tool. The data obtained were analyzed by the IBM SPSS statistical software version 25.0 ,statistical analysis includes descriptive statistics as well as inferential statistics,such asIndependent Sample t test, ANOVA, Pearson's correlation, multiple linear regression.

Results: According to the regression analysis results, the following two conclusions are drawn.1.In the regression analysis of personality traits on well-being, the personality traits of extraversion, emotional stability and openness have predictive power.2.Among the personal attribute variables, men and those aged 41-50 have predictive power for happiness.

Discussion:The results of this study are limited to the staff of local mental health centers in the six major cities of our country. Unfortunately this study cannot be generalized to all local mental health centers nationwide. However, this study contributes to understanding the satisfaction of local mental health center personnel. The findings reveal that personality traits and personal background attributes have predictive power for satisfaction. The conclusions obtained can serve as a useful reference for future academic researchers.

目錄 頁碼
致謝 I
中文摘要 II
Abstract IV
目錄 VI
表目次 VIII
圖目次 IX
附錄目錄 X
第一章 緒論 1
第一節 研究動機與背景 1
第二節 研究目的 4
第三節 研究重要性 5
第二章 文獻探討 7
第一節 社會支持 7
第二節 人格特質 11
第三節 工作倦怠 17
第四節 幸福感 21
第五節 社會支持、人格特質、工作倦怠與幸福感之相關研究 25
第三章 研究方法 28
第一節 研究架構 28
第二節 研究變項及操作型定義 29
第三節 研究假說 31
第四節 研究對象與抽樣設計 32
第五節 研究工具 33
第六節 資料收集方法 37
第七節 資料處理與分析方法 38
第四章 研究結果 39
第一節 描述性統計分析結果 39
第二節 推論性統計分析結果 47
第五章 討論 62
第一節 研究假說驗證結果及研究結果討論 62
第二節 研究限制 69
第三節 結論 70
第四節 建議 71
參考文獻 73
中文部分 73
英文部分 79

表目次 頁碼
表 1 社會支持定義 8
表 2 人格特質定義 12
表 3 工作壓力定義 18
表 4 幸福感定義 22
表 5 預試問卷信度Cronbach's α值 35
表 6 正式問卷信度Cronbach's α值 36
表 7 地方心理衛生中心職員個人背景變項分析表 40
表 8 社會支持三項構面的描述性統計分析結果 42
表 9 社會支持構面的描述性統計分析結果 42
表 10 人格特質五項構面的描述性統計分析結果 43
表 11 人格特質構面的描述性統計分析結果 44
表 12 工作倦怠構面的描述性統計分析結果 45
表 13 幸福感構面的描述性統計分析結果 46
表 14 個人屬性與社會支持之單因子變異數分析結果 48
表 15 個人屬性與人格特質之單因子變異數分析結果 50
表 16 個人屬性與工作倦怠之單因子變異數分析結果 52
表 17 個人屬性與幸福感之單因子變異數分析結果 54
表 18 社會支持、人格特質與工作倦怠對幸福感之獨立樣本t檢定分析結果 56
表 19 社會支持、人格特質與工作倦怠對幸福感之相關性分析結果 57
表 20 人格特質對幸福感之相關性分析結果 57
表 21 社會支持對幸福感之相關性分析結果 58
表 22 個人變項、社會支持、人格特質與工作倦怠對幸福感之複迴歸分析結果 59

圖目次 頁碼
圖 1 本研究的研究架構圖 28

附錄目錄 頁碼
附錄一 進行問卷內容效度檢定之專家名單(按姓氏筆畫排列) 87
附錄二 問卷內容 88
附錄三 IRB通過證明函 94


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