臺灣博碩士論文加值系統

船舶維修保養管理系統 (Planned Maintenance System, PMS) 在船舶運輸產業為必要系統設備，航商、船東利用該系統去妥善執行旗下所有船隻的各項管理作業，使其公司和船隻的運作都符合國際規範 ISM Code，同時也有效大幅降低人為意外、財物商譽等損失，確保人安、船安、貨安及環安。本研究以台灣船舶運輸業的C公司為個案，針對其既有的PMS系統為出發，在該公司以認知到舊系統有即刻改善的需求為前提，結合前者研究已歸納整理出的舊系統之弊端及應獲得改善的重要性優先順序，來製作C公司PMS系統優化改善之功能需求書。本研究接著亦探討C公司執行PMS系統功能優化的過程及內容，最後針對已改善後的PMS系統進行使用者滿意度調查，雖然本研究顯示整體而言使用者們對改善後的PMS系統感到滿意，也發現「年資」、「年齡」、「職位」、「學歷」四個使用者背景變項之不同分別對「系統品質」、「資訊品質」、「服務品質」、「使用者意向」四個系統評估構面而言，其實皆無顯著差異，但透過深入分析問卷樣本的描述性統計結果，仍可發現針對不同的背景變項使用者若做出改善將會提升他們的滿意度、使用者們普遍感到不滿意的系統問題為何，這些結果發現皆供C公司未來持續性優化PMS系統作為重要參考依據。

The planned maintenance system (PMS) is a necessary system device in the shipping industry. Carriers and shipowners use this system to effectively perform various management operations of all their ships so that their ship and company operations conform to the international specification ISM Code. Accidents caused by human error, along with property and business reputation losses, are effectively reduced by this system. Further, personnel safety, ship safety, cargo safety, and environmental safety are guaranteed. Using Company C of Taiwan's shipping industry as a case example, this study examined the existing PMS based on the assumption that the company has realized that an immediate system improvement is required. This study organized the defects in the old system. Moreover, we provided the importance priority of improvement to perform the functional requirements of PMS optimization and improvement for Company C. The processes and content of PMS function optimization of Company C were discussed in this study. Finally, a user satisfaction survey was conducted regarding the improved PMS. While the users were satisfied with the enhanced PMS, the differences in the four user background variables, including seniority, age, position, and educational background, resulted in no significant difference in the four system evaluation aspects. The evaluation aspects included system quality, information quality, service quality, and user intention. However, according to the descriptive statistical analysis results of the questionnaires, when different background variables of users were improved, their satisfaction was enhanced. Furthermore, this study's results detected system problems the users felt unsatisfied with. These findings were essential references for Company C to continuously optimize the PMS in the future.

摘要 I

Abstract II

誌 謝 III

目 錄 IV

圖目錄 VII

表目錄 IX

第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 3
1.4 研究架構及流程 3

第二章 文獻探討 5
2.1 ISM 國際安全管理章程 5
2.2 船舶計畫保養系統 6
2.2.1 PMS起源 7
2.2.2 PMS說明 7
2.3 外部稽核單位對PMS缺陷要求 11
2.4 PMS 軟體系統不滿意度分析之研究 14
2.4 資訊系統成功模式 20

第三章 軟體系統分析與設計 23
3.1 系統開發流程 23
3.2 需求分析 25
3.3 軟體系統架構 28
3.3.1 PMS設計規劃 28
3.3.2 計畫維護系統資料庫建立 29
3.4 PMS系統硬體規劃 37
3.5 PMS系統改善說明 38
3.5.1 系統品質改善 38
3.5.2 資訊品質改善 43

第四章 滿意度調查問卷 52
4.1 滿意度調查之研究架構與假說 52
4.2 問卷信度分析 55
4.2.1 系統品質構面之信度 55
4.2.2 資訊品質構面之信度 57
4.2.3 服務品質構面之信度 58
4.2.4 使用者意向構面之信度 59
4.2.5 整體問卷之信度 60
4.3 問卷效度分析 63
4.3.1 系統品質構面之效度 64
4.3.2 資訊品質構面之效度 64
4.3.3 服務品質構面之效度 65
4.3.4 使用者意向構面之效度 65
4.4 滿意度調查之研究結果 66
4.4.1 回收樣本之描述性統計分析 66
4.4.2 使用者背景變項-工作年資部分 67
4.4.3 使用者背景變項-年齡部分 67
4.4.4 使用者背景變項-職務部分 68
4.4.5 使用者背景變項-學歷部分 69
4.5 問卷量表四大構面分析 70
4.5.1 問卷量表探討-系統品質 70
4.5.2 問卷量表探討-資訊品質 72
4.5.3 問卷量表探討-服務品質 73
4.5.4 問卷量表探討-使用者意向 73
4.6 探討不同背景變項對於系統評估指標四大構面之影響 75
4.6.1 研究假說(H1)不同年資對於軟體的滿意度影響 75
4.6.2 研究假說(H1)不同年齡對於軟體的滿意度影響 77
4.6.3 研究假說(H3)不同職務對於軟體的滿意度影響 79
4.6.4 研究假說(H4)不同學歷對於軟體的滿意度影響 82
4.6.5 滿意度調查之使用者意見回饋 83

第五章 結論與未來研究方向 87
5.1 結論 87
5.2 未來研究方向 89

參考文獻 90

作者簡歷 92

附件一 93

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