臺灣博碩士論文加值系統

智慧旅館是未來一個重要的旅遊議題，為提升旅館業者經營順暢度以及使用者訂房前的入住體驗，本文在與旅館經營者訪談中發現入住是旅館運中非常重要的一環；然而，旅館業現在大多是以人工核對確認入住資料。有鑒於此，本論文提出一個訂房系統(Reservation System)其中包含了定價分析輔助程式輔助旅館管理者可以掌握定價趨勢，訂出有競爭力的房間價格以及一個資產管理系統(Property Management System, PMS)用於管理旅館房間安排、各通路訂單管理、以及房務清掃。其訂房系統應用在位於西門町的西門街角旅店，進行場域的試營運且經由業者反饋進行功能調整。本文開發擁有電子支付的CIS，讓使用者可以輕鬆以電子支付尾款並入住，以系統來減少重複繁瑣的入住流程並同時減少櫃台人員工作量與人工錯誤，有更多心力能專心服務入住客人提高入住品質。

Smart hostel is an important tourism issue in the future. To improve the smooth operation of the hotel business, as well as the experience and occupancy experience of the user before the reservation. Within the interview hotel manager, it is found that the check-in is a very im-portant of the hotel. It is often confirmed by manual verification. In this thesis, a reservation system is presented, includes the pricing analysis assistant program to help the hotel manager the pricing trend and a competitive position of set room rate. A property management system is used to manage hotel room arrangements, order manage-ment, and room cleaning. This proposed system applied to the Ximen Street Corner hotel in Ximending, where the field trial operation is carried out and the function is adjusted by feedback from the industry. Therefore, this thesis develops a check-in system with electronic pay-ment, which allows visitors to easily pay for the electronic payment and check-in. The system is used to reduce the repetitive and cumber-some check-in process. At the same time, it can reduce the workload of counter staff and concentrate on serving guests to improve the quality of stay.

摘要 I
ABSTRACT II
致謝 III
目錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
1.1 研究動機與目的 1
1.2 文獻回顧 5
1.3 研究方法 7
1.4 論文結構 7
第二章 旅館業的介紹 9
2.1 市場概況 9
2.2消費者需求 10
2.3業者的困境 11
第三章 訂房系統 16
3.1前台訂房流程 16
3.2前台API與整合 19
3.2.1前台API文件 19
3.2.2整合API範例程式 21
3.3後台介面 22
3.3.1後台架構 22
3.3.2後台頁面 23
3.4後台API與整合 27
3.4.1後台API文件 27
3.4.2整合API範例程式 29
第四章 PROPERTY MANAGEMENT SYSTEM 31
4.1 功能畫面 31
4.1.1 排房 31
4.1.2 訂單 35
4.1.3 對帳 38
4.2 PMS API與整合 39
4.2.1. PMS 系統 API 40
4.2.2.API測試 46
4.2.3整合API範例程式 47
第五章 自助CHECK IN 系統 50
5.1 系統說明 50
5.2 流程畫面 51
5.2 前台API與整合 56
5.2.1前台API文件 56
5.2.2整合範例程式 56
第六章 房間定價輔助系統 58
6.1系統說明 58
6.2系統流程步驟 59
6.2.1資料收集器(Data Collector)： 59
6.2.2資料分析器(Data Analyzer)： 61
6.2.3資訊視覺化： 62
6.2.4異動通知： 63
6.3實驗分析與結果比較 64
6.4討論 68
第七章 結論與未來方向 70
參考文獻 71

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